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scottfalconer
Topic Author
Posts: 4
Joined: Thu Jul 06, 2017 8:36 pm

Unpublished channel analytics

Thu Jul 06, 2017 8:49 pm

We've had an unpublished Direct Publisher  channel in testing for the last month and everything is working great so far, but we're only seeing Cumulative Installs in the analytics dashboard. All other metrics return "Sorry, there is no data available for the selected date range.". Should we expect analytics to work while the channel is unpublished? 
 
mediadisconnect
Posts: 115
Joined: Tue May 31, 2016 10:52 am

Re: Unpublished channel analytics

Fri Jul 07, 2017 7:31 am

Mine has been waiting for approval for about two months.  I think someone has fallen asleep at the switch.
 
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RokuPam
Posts: 12
Joined: Mon Jul 10, 2017 2:16 pm

Re: Unpublished channel analytics

Tue Jul 11, 2017 1:28 pm

Hi Scott,

What's the name and access code of your channel? I'd like to confirm whether this is expected behavior or a bug in our system.
 
scottfalconer
Topic Author
Posts: 4
Joined: Thu Jul 06, 2017 8:36 pm

Re: Unpublished channel analytics

Wed Jul 12, 2017 10:08 am

The channel name is DangerTV. The access code is P6GMRT.

Thanks,
Scott
 
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RokuPam
Posts: 12
Joined: Mon Jul 10, 2017 2:16 pm

Re: Unpublished channel analytics

Thu Jul 20, 2017 2:29 pm

Hi Scott,

Sorry for the delayed response, somehow I didn't see your notification. 

I don't see the error message you mentioned. Can you send a screenshot of what you're seeing? Feel free to PM me if you'd prefer.
 
nmclaughlin
Posts: 2
Joined: Tue Sep 19, 2017 7:30 am

Re: Unpublished channel analytics

Tue Sep 19, 2017 7:40 am

Did this ever get resolved? I'm experiencing the same thing, although I am still getting that same message now that my channel is published. Any help would be great.
 
scottfalconer
Topic Author
Posts: 4
Joined: Thu Jul 06, 2017 8:36 pm

Re: Unpublished channel analytics

Tue Sep 19, 2017 7:46 am

Once our channel was published we started getting a bit more analytics data, but video performance for series/episodic content still shows 0 plays and 0 minutes viewed. Short form content shows the correct data. This seems to be a known issue that is in progress though: https://forums.roku.com/viewtopic.php?f=100&t=101089&p=564732&hilit=episode+analytics+q4#p564528
 
MiniFlyxtv
Posts: 4
Joined: Wed Sep 19, 2018 2:43 pm

Re: Unpublished channel analytics

Thu Sep 20, 2018 3:17 pm

My Analytics are showing 0 straight across the board and I see this message as well, "Sorry, there is no data available for the selected date range."  Is there a test going on?

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