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Roku Direct Publisher - the easiest way to create a great TV experience. Learn more about how to create a Roku channel and share your experiences with others.
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Reymahn
Visitor
‎04-07-2018 02:01 PM

Roku cannot ingest our videos

Our channel has been working great since we launched (about 6 months ago) Now all of a sudden Roku cannot ingest our new videos, we get an error: No valid items were found in the feed 
65 items have error: Thumbnail could not be downloaded.
We are a wordpress site ibtv.us and use WP Smart plugin. Went though support and all is good with WP Smart and our cdn host. Our internet provider is Comcast and I get nowhere with their support. Anyone familiar with this error and can help give some guidance?
Any help would be appreciated. 
Thank you all.
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Baradanikto
Roku Guru
‎04-07-2018 03:11 PM

Re: Roku cannot ingest our videos

It would be helpful to see your feed file.
FREE Windows desktop software for converting Direct Publisher channels to SceneGraph (SDK), for creating BIF (Trick Play) files, Roku (MRSS, JSON) feed files, and FireTV feed files @ GitHub/rrirower.
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rovidx_media
Roku Guru
‎04-10-2018 05:40 AM

Re: Roku cannot ingest our videos

I probably mentioned this in support but did you enable Jetpack and the speed up images function?

WP hosts are notorious for blocking hot-linking.
Use Wordpress to power your Roku Direct Publisher (& other platforms) -> https://rovidx.com
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