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febbraro
Topic Author
Posts: 2
Joined: Wed Oct 31, 2018 2:54 pm

Transport-error / Unknown ERROR

Wed Oct 31, 2018 3:05 pm

Having a lot of trouble specifying the Direct Publisher Feed URL.  No matter what I submit I get the following error on the Video Format field

"There was a transport-level error - (Unknown ERROR)."

I can access the feed publicly at S3 and I am specifying the Video Format as "Specified in feed (Roku Feed Format only)"

I have validated the JSON (it is a valid JSON format) and I can;t see any keys or values that are not correct according to the spec on GitHub.  

I'm wondering how in the world there can be such a meaningless error message?  How do people get things published?

Here is my simplistic feed I am playing around with

{
  "providerName": "Testing Feed",
  "lastUpdated": "2018-10-31T21:01:46.035Z",
  "language": "en",
  "categories": [
    "Latest",
    "Category One",
    "Category Two",
    "Category Three"
  ],
  "shortFormVideos": [
    {
      "id": "m20181029190332",
      "title": "The Workshop: Jump Rope - Drilling the Rope Swing ",
      "releaseDate": "2018-10-29T22:00:00+00:00",
      "content": {
        "dateAdded": "2018-10-29T22:00:00+00:00",
        "videos": [
          {
            "url": "https://d3l7mm4198npa8.cloudfront.net/free/180927_buddylee_coordinatingtheperfectjump/180927_buddylee_coordinatingtheperfectjump-1080p.mp4",
            "quality": "FHD",
            "videoType": "MP4"
          }
        ],
        "duration": 148
      },
      "thumbnail": "https://d1s2fu91rxnpt4.cloudfront.net/mainsite/m20181029190332/display/BuddyLee_Coordinating_WEB.jpg",
      "shortDescription": "\"We're trying to coordinate the rope swing with the perfect jump.\" ",
      "tags": [
        "instruction",
        "jump rope",
        "buddy lee",
        "specialty course",
        "Latest"
      ]
    }
  ]
}

Any pointers at all would be greatly appreciated
 
User avatar
Baradanikto
Posts: 264
Joined: Tue Apr 30, 2013 7:55 am

Re: Transport-error / Unknown ERROR

Thu Nov 01, 2018 5:28 am

Please recheck the spec. Your category object does not conform to the spec.
Public Roku Channel: Rowing

Windows software for creating and managing MRSS, JSON, and FireTV feeds @ https://www.rokurowingchannel.com. No Programming, JSON or MRSS knowledge required.
 
febbraro
Topic Author
Posts: 2
Joined: Wed Oct 31, 2018 2:54 pm

Re: Transport-error / Unknown ERROR

Thu Nov 01, 2018 10:22 am

@baradankito Thank you very much, that was it.

Would be great to get some better messaging on errors like these. Do you have any idea how to provide feedback to Roku?
 
User avatar
Baradanikto
Posts: 264
Joined: Tue Apr 30, 2013 7:55 am

Re: Transport-error / Unknown ERROR

Thu Nov 01, 2018 11:26 am

You can try Support, but, most people on this forum will tell you that Roku support is slow to respond if at all.  I found that I get better help from others on this forum.  If you have a problem, post here.  More than likely someone will be able to help you.

Btw...I detected your error by loading your file into my software.
Public Roku Channel: Rowing

Windows software for creating and managing MRSS, JSON, and FireTV feeds @ https://www.rokurowingchannel.com. No Programming, JSON or MRSS knowledge required.

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