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genepensiero
Topic Author
Posts: 40
Joined: Tue Oct 25, 2016 11:48 am

Thumbnail could not be downloaded / Required video url is unreachable.

Sun Nov 11, 2018 7:36 am

Anyone else running into these errors? 

Our json feed is valid. At random times, Roku will say that a handful of our videos and thumbnails aren't working. But, the links work fine. Errors will go away for a while, then a few weeks later pop back up. Not always the same files/links. 

The errors are:

'#' items have error: Required video url is unreachable.
'#' [color=#333333][size=85][font=GothamBook, Helvetica, Arial, sans-serif][b] items have error: Thumbnail could not be downloaded.[/b][/font][/size][/color]
 
User avatar
Baradanikto
Posts: 286
Joined: Tue Apr 30, 2013 7:55 am

Re: Thumbnail could not be downloaded / Required video url is unreachable.

Sun Nov 11, 2018 5:37 pm

Could this be a permissions issue with your video hosting service?
Public Roku Channel: Rowing

Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://www.rokurowingchannel.com. No Programming, JSON or MRSS knowledge required.
 
tim1607
Posts: 34
Joined: Sat Jun 03, 2017 4:53 pm

Re: Thumbnail could not be downloaded / Required video url is unreachable.

Sun Nov 11, 2018 6:31 pm

Baradanikto wrote:
Could this be a permissions issue with your video hosting service?

+1
That would be my thought also.  It could also be a bandwidth limitation with the hosting company. 
 
genepensiero
Topic Author
Posts: 40
Joined: Tue Oct 25, 2016 11:48 am

Re: Thumbnail could not be downloaded / Required video url is unreachable.

Mon Nov 12, 2018 12:20 pm

Thanks for the input guys. 

Permissions are all good.

No bandwidth limits. 

The errors occur randomly. 

At 3pm on 11/11 I was getting 17 urls and 38 thumbnails "unreachable".

Then at 2:35am on 11/12 I was getting 10 urls and 31 thumbnails "unreachable".

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