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Airik7777
Topic Author
Posts: 2
Joined: Fri Dec 21, 2018 7:32 am

Error: Thumbnail must be 16x9 aspect ratio, at least 800w x 450h, and either in JPG or PNG format.

Fri Dec 21, 2018 7:54 am

Hey all,
Hoping someone can help point us in the right direction. We have been battling with some odd errors with our channel that has been active for quite some time. Recently however, it has started generating errors that are preventing new episodes from being ingested. While we have resolved some of the other issues, one still remains that we can not figure out.

One episode (AOPA Live This Week - December 13, 2018) is generating the following error: "1 item has an error: Thumbnail must be 16x9 aspect ratio, at least 800w x 450h, and either in JPG or PNG format."

The odd thing is this episode was working fine a few days ago but since yesterday (Dec 20th), it now kicks the error above and is also preventing newer videos from being ingested.
I verified the thumbnail format (jpg), size (1920x1080) and aspect ratio (16:9) but for some reason, direct publisher still indicates the error. Other video episodes are working just fine and they have they all have the same size thumbnail as the episode that is kicking the error. I even tried re-generating a new thumbnail image last evening but the error persists today.

Below is a snipit of our json feed. The December 6th episode works fine but the December 13th episode is the one that generates the thumbnail error. The most recent episode (Director's Cut) will not ingest and I think that is related to the thumbnail error that the Dec 13th episode has.

This has been very frustrating few weeks and this appears to be the last hurdle. Any assistance is greatly appreciated!

JSON Sample:

{
 "providerName": "ALTW Roku Feed - Direct Publisher",
 "lastUpdated": "2018-12-21T10:53:11.8783004Z",
 "language": "en-us",
 "shortFormVideos": [
   {
     "id": "5982154647001",
     "title": "AOPA Live This Week - Director's Cut 2018",
     "content": {
       "dateAdded": "2018-12-20T22:13:32Z",
       "duration": 3194,
       "videos": [
         {
           "url": "https://house-fastly-signed-us-east-1-prod.brightcovecdn.com/media/v1/pmp4/static/clear/5420905012001/4fd9935b-24eb-44ce-adb1-b9f8847ad2f8/a0c44660-0959-4c41-b8b0-4f3fcd74d316/main.mp4?fastly_token=NWM0NDY1MmJfMDUzMTY0NzI1MTc2MWFkZjlhZTg5YTgxYTk5OWY2MDAxMDQ0YWYxMWVmNDc0OGE4MDIwYTE1NjI4MjVlNzliOV8vL2hvdXNlLWZhc3RseS1zaWduZWQtdXMtZWFzdC0xLXByb2QuYnJpZ2h0Y292ZWNkbi5jb20vbWVkaWEvdjEvcG1wNC9zdGF0aWMvY2xlYXIvNTQyMDkwNTAxMjAwMS80ZmQ5OTM1Yi0yNGViLTQ0Y2UtYWRiMS1iOWY4ODQ3YWQyZjgvYTBjNDQ2NjAtMDk1OS00YzQxLWI4YjAtNGYzZmNkNzRkMzE2L21haW4ubXA0",
           "quality": "HD",
           "videoType": "MP4"
         }
       ]
     },
     "thumbnail": "https://cf-images.us-east-1.prod.boltdns.net/v1/static/5420905012001/4fd9935b-24eb-44ce-adb1-b9f8847ad2f8/86c490c3-72d2-4b85-8774-9112ff71950f/1920x1080/match/image.jpg",
     "shortDescription": "Relive the highlights of 2018, including Canyon flying in Utah, a homebuilt turboprop with Mustang pace, and a fire-breathing monster named Draco that captured hearts.",
     "releaseDate": "2018-12-21"
   },
   {
     "id": "5979238842001",
     "title": "AOPA Live This Week - December 13, 2018",
     "content": {
       "dateAdded": "2018-12-14T02:47:16Z",
       "duration": 1250,
       "videos": [
         {
           "url": "https://house-fastly-signed-us-east-1-prod.brightcovecdn.com/media/v1/pmp4/static/clear/5420905012001/ccea4a02-1278-4baf-ae93-474cbe2ed977/b9b7c688-8de5-47e5-a357-605b0019ba2d/main.mp4?fastly_token=NWM0NDVjNGZfMjVkNjJhNjU4NDViMDRkODIwNmE3ZGRmZjZlNjUyMWQ3ZmRlMTA5Y2U3NDI5YjMzMTQwNzhhZWE0MTBhYTI0OF8vL2hvdXNlLWZhc3RseS1zaWduZWQtdXMtZWFzdC0xLXByb2QuYnJpZ2h0Y292ZWNkbi5jb20vbWVkaWEvdjEvcG1wNC9zdGF0aWMvY2xlYXIvNTQyMDkwNTAxMjAwMS9jY2VhNGEwMi0xMjc4LTRiYWYtYWU5My00NzRjYmUyZWQ5NzcvYjliN2M2ODgtOGRlNS00N2U1LWEzNTctNjA1YjAwMTliYTJkL21haW4ubXA0",
           "quality": "HD",
           "videoType": "MP4"
         }
       ]
     },
     "thumbnail": "https://cf-images.us-east-1.prod.boltdns.net/v1/static/5420905012001/ccea4a02-1278-4baf-ae93-474cbe2ed977/6299ae9b-2657-4918-bf83-63d8f778b609/1920x1080/match/image.jpg",
     "shortDescription": "Fly with us in the Goodyear Zeppelin. It's not a blimp anymore. We visit First Flight, where it all began. A special GA mission to a remote island.",
     "releaseDate": "2018-12-21"
   },
   {
     "id": "5976608996001",
     "title": "AOPA Live This Week - December 6, 2018",
     "content": {
       "dateAdded": "2018-12-07T08:24:21Z",
       "duration": 1429,
       "videos": [
         {
           "url": "https://house-fastly-signed-us-east-1-prod.brightcovecdn.com/media/v1/pmp4/static/clear/5420905012001/c6061631-aeb4-48f8-ad8d-35d6612dafed/809622bb-3c97-4446-9f61-93a807ff7c60/main.mp4?fastly_token=NWM0NDVkMjBfMmViZDk4ZmZhNjQ2NWNiYjg1MzUzODYyNGE3MzgwMzcyMzExNzIxOGExZTFmNjVlNzA3Yjk4MzhlY2NmYWY0M18vL2hvdXNlLWZhc3RseS1zaWduZWQtdXMtZWFzdC0xLXByb2QuYnJpZ2h0Y292ZWNkbi5jb20vbWVkaWEvdjEvcG1wNC9zdGF0aWMvY2xlYXIvNTQyMDkwNTAxMjAwMS9jNjA2MTYzMS1hZWI0LTQ4ZjgtYWQ4ZC0zNWQ2NjEyZGFmZWQvODA5NjIyYmItM2M5Ny00NDQ2LTlmNjEtOTNhODA3ZmY3YzYwL21haW4ubXA0",
           "quality": "HD",
           "videoType": "MP4"
         }
       ]
     },
     "thumbnail": "https://cf-images.us-east-1.prod.boltdns.net/v1/static/5420905012001/c6061631-aeb4-48f8-ad8d-35d6612dafed/40b5c159-c8f3-436a-acfa-3de02e5d8516/1920x1080/match/image.jpg",
     "shortDescription": "Fly with us in a B-24 Liberator as a young pilot gets her hands on the controls and has a ball. The final change is in place; you can now use an aviation training device to restore and maintain your IFR recent experience requirements.",
     "releaseDate": "2018-12-21"
   },


[*]Thanks in advance,
[*]Eric
 
User avatar
Baradanikto
Posts: 286
Joined: Tue Apr 30, 2013 7:55 am

Re: Error: Thumbnail must be 16x9 aspect ratio, at least 800w x 450h, and either in JPG or PNG format.

Fri Dec 21, 2018 12:04 pm

I don't know if it's a cut and past issue, but the feed you posted is missing a closing ']' and '}'.

Also, there have been other reports of feed files suddenly not ingesting during the Roku outage dates.  You might want to try renaming your feed file and trying again.
Public Roku Channel: Rowing

Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://www.rokurowingchannel.com. No Programming, JSON or MRSS knowledge required.
 
Airik7777
Topic Author
Posts: 2
Joined: Fri Dec 21, 2018 7:32 am

Re: Error: Thumbnail must be 16x9 aspect ratio, at least 800w x 450h, and either in JPG or PNG format.

Fri Dec 21, 2018 12:51 pm

I didn't copy/paste the entire json out of brevity but it is closed correctly. There are a total of 40 videos in the feed and Roku is able to ingest the first 38 without issue. Once it hits the December 13th episode, it throws the error and then it seems to halt and not even try to get anything after that.

 I might try renaming the feed to force Roku to refresh it and see if that makes a difference. Thanks for the thought.

-Eric

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