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Bigmike333
Topic Author
Posts: 15
Joined: Tue Jan 01, 2019 8:45 pm

My Live Streaming Channels Quit on Me

Tue Jan 01, 2019 8:52 pm

Hello, I have a few live video channels up in the Channel Store. When I go to watch them now, they never loads, and therefore fail to play. I can play the video streams on VLC player, so I know it is being delivered from the CDN. Did something change perhaps, that I am not aware of? These are all published channels, showing up in the Channel Store. One such channel is PBN Radio. My json files didn't change, so just wondering if anyone has info on this. I am using Direct Publisher by the way. Thanks!
 
tim1607
Posts: 35
Joined: Sat Jun 03, 2017 4:53 pm

Re: My Live Streaming Channels Quit on Me

Tue Jan 01, 2019 9:26 pm

Hey BigMike333,

Can you get to the JSON files?  If you got the json url do you see the file?  That would be the first thing that I would check, just thinking here.  

Tim
 
Bigmike333
Topic Author
Posts: 15
Joined: Tue Jan 01, 2019 8:45 pm

Re: My Live Streaming Channels Quit on Me

Wed Jan 02, 2019 8:21 am

Yes, I have the json files. I copy the url from them and paste into VLC, and the files stream fine. Roku ingests the feeds, but will not push them through the players for some reason. I also have a private channel I am using for development. When I put these urls into that json file, same thing happens. It will not play the videos on the private channel either. This was all working fine, recently.
 
mosafer
Posts: 80
Joined: Tue Feb 21, 2017 1:19 pm

Re: My Live Streaming Channels Quit on Me

Wed Jan 02, 2019 9:23 am

Try Roku Stream Tester and look if your stream is working there:
http://devtools.web.roku.com/stream_tes ... index.html
 
tim1607
Posts: 35
Joined: Sat Jun 03, 2017 4:53 pm

Re: My Live Streaming Channels Quit on Me

Wed Jan 02, 2019 10:15 am

Hi again Mike,

Sorry that you are going through this.  What I meant about the feed url is this, if you put the feed url into a browser window, do you see the json?  Using either Firefox or Chrome you should be able to see the "pretty" version of the feed JSON.
I understand that you have the JSON's and the videos pull up in VLC but if Roku devices can't see the JSON then the videos won't come through the only thing that you will see on your channel is the information that was set up with the channel on the ROKU side of it.  Maybe I am misunderstanding what you are and are not seeing. 
My concern is that the server hosting the feed url is down, or no longer allowing that traffic.
 
Bigmike333
Topic Author
Posts: 15
Joined: Tue Jan 01, 2019 8:45 pm

Re: My Live Streaming Channels Quit on Me

Wed Jan 02, 2019 10:16 am

The feeds did not play in the Roku Feed Tester. Got about the same result, progress bar goes up to about 10% then stops. This same results from three different encoders / streams. Tried HLS, MP$, and DASH streams.
 
Bigmike333
Topic Author
Posts: 15
Joined: Tue Jan 01, 2019 8:45 pm

Re: My Live Streaming Channels Quit on Me

Wed Jan 02, 2019 10:19 am

The Direct Publisher interface verifies the json url, and status of the content as being fine. The url put into VLC was the one I copied out of my json file, using chrome browser and an online json editor program.
 
Bigmike333
Topic Author
Posts: 15
Joined: Tue Jan 01, 2019 8:45 pm

Re: My Live Streaming Channels Quit on Me

Wed Jan 02, 2019 10:45 am

My CDN verified the streams are being sent, and there were no changes on their end. 
 
tim1607
Posts: 35
Joined: Sat Jun 03, 2017 4:53 pm

Re: My Live Streaming Channels Quit on Me

Wed Jan 02, 2019 11:39 am

Hi Mike, 

Having worked in support for the last 20 years for hosting and SASS companies, I can tell you, it's never my fault.  But that doesn't resolve the issue.  

A. Can you pull up the full JSON in a browser?
B. Is your CDN or even the hosting of the JSON seeing any errors?  Errors would be in the HTTP logs for the web server or the content server. 
 
37mediagroup
Posts: 212
Joined: Sat Jul 27, 2013 12:32 pm
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Re: My Live Streaming Channels Quit on Me

Wed Jan 02, 2019 1:30 pm

I tried adding the channel. First, are you sure this is the Direct Publisher version?  Looks like a custom site, although admittedly I've never seen a 1 stream DP channels layout). Secondly yeah it seems to get stuck in the loading stream phase.

Following what Tim said, I would check the JSON feed (pull it up in Chrome to see the 'pretty' version with layout indentation, colors etc), the video URLs to make sure they work, and lastly check your json feed. Possibly when you were building the new site you copied & pasted a URL incorrectly, or mistakenly deleted a letter in a URL. Maybe just upload a 2nd version of the json & paste its URL into the DP feed.
 
Bigmike333
Topic Author
Posts: 15
Joined: Tue Jan 01, 2019 8:45 pm

Re: My Live Streaming Channels Quit on Me

Wed Jan 02, 2019 1:47 pm

Thank you for your replies. I use Amazon AWS S3 to house the json files, and graphics. All the feeds I am referencing have been functioning for many months, so there were no copied file errors. All of them quit at the same time, I'm guessing. They all use Direct Publisher. Archived video contents on my channel play fine, it's just the live streams that died. Another one of my channels is Cowboy Church Channel, which has both live and archived content. The archived clips play, but the CCCTV Radio feed (which is really a video feed) has died. Publisher program accepts the json file and green lights the feed status as OK. Same issue, will not load and play the live content. 
 
37mediagroup
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Joined: Sat Jul 27, 2013 12:32 pm
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Re: My Live Streaming Channels Quit on Me

Wed Jan 02, 2019 5:13 pm

That makes me wonder if it has to do with live stream support, & possibly something changed on Roku's end.  TBH it was always a bit vague if live feeds were supported, and I'm not sure if an official statement was made saying it's supported. 

With your livestream host to you get links in multiple formats?  (HLS) is there another link you could try using?  Otherwise, maybe something in Roku's settings changed, OR possibly something in your streaming provider (Vimeo purchasing Livestream for example) switched encoding format, or some setting allowing 3rd party servers to view, or a bandwidth limit reached.
 
Bigmike333
Topic Author
Posts: 15
Joined: Tue Jan 01, 2019 8:45 pm

Re: My Live Streaming Channels Quit on Me

Thu Jan 03, 2019 7:38 am

Thanks for all the replies. The situation has been resolved. I opened a ticket with Roku support, and they verified my issues. After sending my case up the ladder to Roku engineering, the channels all started working again. I have received no correspondence of exactly what the issue was, but it has been corrected. Obviously, it was a glitch on their end. Kudos to them for their prompt response.
 
37mediagroup
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Re: My Live Streaming Channels Quit on Me

Thu Jan 03, 2019 8:52 am

Thanks for the update Mike. Glad it worked out. Sorry if some responses came off like 'It's something you did' but when giving feedback on things like this its always best to have an open mind as to what it could be, as opposed to presuming it's a Roku glitch. Glad it worked out & Roku A. Responded to you, and B. Fixed the glitch.

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