Your Digital Media Has Never Looked So Good

 
Brian Conklin
Topic Author
Posts: 4
Joined: Tue Oct 11, 2016 12:09 pm

Channel not Updating

Thu Jan 17, 2019 8:59 pm

I have a Direct Publisher channel that has been operating well for a couple of years.  Recently, the channel doesn't update on our Roku 3 (4230X). I've checked the developer dashboard and the feed is updating correctly with no errors. If I republish the channel, thereby bumping the version number, the channel will update correctly. Any thoughts?
 
ReachYourPeak
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Joined: Thu Mar 28, 2019 9:59 am
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Re: Channel not Updating

Mon Apr 08, 2019 12:03 pm

I have the same issue. Except I see nowhere to Publish again.
I've updated my channel by adding a video and it says that it was ingested, but it's not appearing on my Roku channel when viewing directly from the device.
 
37mediagroup
Posts: 191
Joined: Sat Jul 27, 2013 12:32 pm
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Re: Channel not Updating

Mon Apr 08, 2019 1:17 pm

Make sure when you're in the update channel list, (Feed URL, Categories, Branding) to also go to the BOTTOM one, I think it's Preview & Publish, and there will be a button saying Publish or Update or something.

Kindof an undetailed workflow as one could easily add Categories or a new URL feed and click Save at the buttom, unaware they also need to goto the Preview & Publish page too. But likely that could be your problem, if not please post back.

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