Yeah loose the caps and relax. I would be pissed too. However James has helped so many others on this board. I'm sure if you give him time, he'll get your return figured out.
Yes without a doubt Roku needs to fix there customer service and move that D rating up and not down at the BBB.
Then again don't think the upcoming PopBox or Boxee Box will have a better 800 tech number. I seriously doubt it. Even they even have one.
As for RokuJamesL....flower dude. You need a raise or something.....I thought you were just an engineer at Roku but your always on these boards handling peoples returns and such.
You can see that Roku tries to provide some quality service, even if you have to find these boards to do so.
I'm sure all the kinks at Roku will get worked out in time.
Return issues are never fun.
Our economy blows and managing good tech support is not easy, especially since most companies like Roku have to outsource there tech support to keep there business a float.
So try to understand, they never meant to screw anyone out of returns or anything.....
Otherwise they wouldn't offer a 30 day trial and money back guarantee.
Last edited by Crow550
on Mon Jan 25, 2010 11:06 am, edited 4 times in total.