Your Digital Media Has Never Looked So Good

 
mayware
Posts: 9
Joined: Thu Jan 28, 2010 5:46 am

The Problem

Thu Jan 28, 2010 4:19 pm

Yes my router seems to be the problem but no one address the issue either before i bought the product or during the process of making the fixes in trying to connect with the local network.
If i had known of this issue i would not have bought the product or if someone address the router problem earlier in this process i would feel better about. It does not reassure me that they are aware of the customer service issues. I feel a little honest would go a long way. Make it clear that there may be a problem with certain routers or fix THE PROBLEM.
 
philsoft
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Location: Midland, Michigan
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Re: The Problem

Thu Jan 28, 2010 5:11 pm

mayware wrote:
Yes my router seems to be the problem but no one address the issue either before i bought the product or during the process of making the fixes in trying to connect with the local network.
If i had known of this issue i would not have bought the product or if someone address the router problem earlier in this process i would feel better about. It does not reassure me that they are aware of the customer service issues. I feel a little honest would go a long way. Make it clear that there may be a problem with certain routers or fix THE PROBLEM.


Well, issues with certain routers is a fairly common thing among networked CE devices. The links below are just a small sampling of these types of issues. Your disappointment might be more appropriately directed toward the manufacturer of your router.

http://forum.tabletpcreview.com/showthread.php?t=26901

http://q-funk.blogspot.com/2009/08/unexlainable-wifi-connection-drops-on.html

http://forums.ilounge.com/archive/index.php/t-214362.html

http://www.palmblast.com/forums/viewtopic.php?p=882

http://discussions.apple.com/thread.jspa?messageID=7144924
 
mayware
Posts: 9
Joined: Thu Jan 28, 2010 5:46 am

Re: The Problem

Thu Jan 28, 2010 5:33 pm

philsoft wrote:
mayware wrote:
Yes my router seems to be the problem but no one address the issue either before i bought the product or during the process of making the fixes in trying to connect with the local network.
If i had known of this issue i would not have bought the product or if someone address the router problem earlier in this process i would feel better about. It does not reassure me that they are aware of the customer service issues. I feel a little honest would go a long way. Make it clear that there may be a problem with certain routers or fix THE PROBLEM.


Well, issues with certain routers is a fairly common thing among networked CE devices. The links below are just a small sampling of these types of issues. Your disappointment might be more appropriately directed toward the manufacturer of your router.

http://forum.tabletpcreview.com/showthread.php?t=26901

http://q-funk.blogspot.com/2009/08/unexlainable-wifi-connection-drops-on.html

http://forums.ilounge.com/archive/index.php/t-214362.html

http://www.palmblast.com/forums/viewtopic.php?p=882

http://discussions.apple.com/thread.jspa?messageID=7144924


I thought that this was supposed to be a forum to help with problems that you may have with the roku. Don't you think that if there is a connection problem with roku to router that it might help to know what that problem is instead of saying well it's you router's problem. This is not helpful at all and you might need to get a life.
 
philsoft
** Valued Community Member **
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Location: Midland, Michigan
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Re: The Problem

Thu Jan 28, 2010 7:05 pm

mayware wrote:
philsoft wrote:
mayware wrote:
Yes my router seems to be the problem but no one address the issue either before i bought the product or during the process of making the fixes in trying to connect with the local network.
If i had known of this issue i would not have bought the product or if someone address the router problem earlier in this process i would feel better about. It does not reassure me that they are aware of the customer service issues. I feel a little honest would go a long way. Make it clear that there may be a problem with certain routers or fix THE PROBLEM.


Well, issues with certain routers is a fairly common thing among networked CE devices. The links below are just a small sampling of these types of issues. Your disappointment might be more appropriately directed toward the manufacturer of your router.

http://forum.tabletpcreview.com/showthread.php?t=26901

http://q-funk.blogspot.com/2009/08/unexlainable-wifi-connection-drops-on.html

http://forums.ilounge.com/archive/index.php/t-214362.html

http://www.palmblast.com/forums/viewtopic.php?p=882

http://discussions.apple.com/thread.jspa?messageID=7144924


I thought that this was supposed to be a forum to help with problems that you may have with the roku. Don't you think that if there is a connection problem with roku to router that it might help to know what that problem is instead of saying well it's you router's problem. This is not helpful at all and you might need to get a life.


Yeah, obviously you don't get it, and obviously that is because you don't WANT to get it. You might need to get a clue.
 
S80_UK
Posts: 1035
Joined: Wed Oct 25, 2006 3:11 am
Location: Cambridgeshire, UK

Re: The Problem

Fri Jan 29, 2010 9:22 am

mayware wrote:
Don't you think that if there is a connection problem with roku to router that it might help to know what that problem is instead of saying well it's you router's problem.

@mayware - That would be the ideal, clearly. However, it is unfortunate, but it is very often the case that consumers' expectations of routers (i.e. they should just work) are not that often met in practice. The potential for problems is vast. Many routers may have specific default configurations applied by the makes for "security" reasons which will prevent things working properly when it comes to media streaming. Other times, a particular make and model of router may go through more than five or six different hardware design revisions in its product life cycle, and there may be multiple versions of the internal software for each hardware version, not to mention different versions sold in different parts of the world (some countries get very different hardware from others sometimes). Each combination may have its own set of bugs, features, quirks, etc., and that is before any adjustments to settings are made by users.

In your defence, you should not need to know this. You should be able to buy a router, a Roku video player, whatever other networked devices you need, and all should happily co-exist. Maybe they will one day. That is not the case today.

It is quite literally impossible for any equipment maker such as Roku, and even much larger companies, to test their product against all popular routers sold over the past year or two, if the many hardware and software combinations are taken into account. So even if they ask you for your router details, and your reply states make and model, that may not indicate to them that there is a problem. They may well have tested against that make and model, but with different internal versions or settings.

Philsoft was trying to point this out, albeit rather more briefly by referencing other router related issues discussed on the forum.

Please don't think I am taking sides with Roku - I am not - I am just trying to explain it a little. I have simply seen many different routers and many strange problems with some of them. Buying from big well known brands is no guarantee that there will not be problems.
Roku M1000, M1001, M2000, R1000, Roberts WM-201, Stream 83i
 
mayware
Posts: 9
Joined: Thu Jan 28, 2010 5:46 am

Sun Jan 31, 2010 5:28 am

I am still waiting for an e-mail with a return label.
 
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KennyJ
Posts: 4048
Joined: Thu Jul 31, 2008 12:18 am
Location: Lawndale, CA

Sun Jan 31, 2010 10:52 am

mayware wrote:
I am still waiting for an e-mail with a return label.


Did you read:
http://forums.roku.com/viewtopic.php?t=25579
 
mayware
Posts: 9
Joined: Thu Jan 28, 2010 5:46 am

Sun Jan 31, 2010 6:39 pm

KennyJ wrote:
mayware wrote:
I am still waiting for an e-mail with a return label.


Did you read:
http://forums.roku.com/viewtopic.php?t=25579

i have sent two PM's to james no response.
 
Crow550
** Valued Community Member **
Posts: 2154
Joined: Sat Dec 13, 2008 11:36 am

Sun Jan 31, 2010 8:53 pm

When?
 
mayware
Posts: 9
Joined: Thu Jan 28, 2010 5:46 am

Sun Jan 31, 2010 9:08 pm

On Friday and today
 
DerekHelps
Posts: 683
Joined: Thu Oct 19, 2006 11:10 am
Location: AR

Sun Jan 31, 2010 9:11 pm

At least wait until he has had some time at the office before making a big deal about it.
 
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KennyJ
Posts: 4048
Joined: Thu Jul 31, 2008 12:18 am
Location: Lawndale, CA

Sun Jan 31, 2010 10:11 pm

mayware wrote:
On Friday and today


I'm pretty sure he doesn't work on weekends. Give him some time.. he's seems like a really responsive and good guy.
 
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RokuJamesL
Roku Engineering
Posts: 1758
Joined: Mon May 19, 2008 5:52 pm
Location: Roku HQ
Contact:

Mon Feb 01, 2010 11:08 am

mayware wrote:
On Friday and today


Sorry for the delay. I just transmitted the return tag e-mail to you. Check your inbox for it and let me know whether or not you received it.
 
philsoft
** Valued Community Member **
Posts: 4320
Joined: Wed May 06, 2009 6:26 pm
Location: Midland, Michigan
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Mon Feb 01, 2010 11:26 am

RokuJamesL wrote:
mayware wrote:
On Friday and today


Sorry for the delay. I just transmitted the return tag e-mail to you. Check your inbox for it and let me know whether or not you received it.


LOL, James, you have the patience of Job I swear.
 
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KennyJ
Posts: 4048
Joined: Thu Jul 31, 2008 12:18 am
Location: Lawndale, CA

Mon Feb 01, 2010 11:53 am

philsoft wrote:
RokuJamesL wrote:
mayware wrote:
On Friday and today


Sorry for the delay. I just transmitted the return tag e-mail to you. Check your inbox for it and let me know whether or not you received it.


LOL, James, you have the patience of Job I swear.


I think at this point even Job was asking.. "God, why me??"

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