I had tried a long modem and roku reboot for days, always with same resulting error msg: cannot connect to the internet.
My wireless network is detected and has full bars around the network name.
The Roku box is in the same room as, and about 15 feet from, my wireless router, a Linksys BEFW11S4 V2/V3
The wireless router DNS numbers are the key if your wireless network is discovered and connects but can't get to the Internet.
If the Roku is not seeing your wireless router, go to your computer that is connected to the wireless router, and view the device in control
panel /networks. Right-mouse click it and select connect.
Then, Right-mouse click it and select view Web page.
If those instructions don't work for you, try this:
1.Click on START menu, Click RUN, Type in CMD, Press OK.
2.Type in "ipconfig" right beside the cursor blinking in the black screen.
3.Note the default gateway and open an Internet explorer.
4.Clear everything from the address bar, type the default gateway number and press GO.
If you are prompted for admin name and password and don't know what it is there are 2 things you can try:
- Look for the user name password on the bottom of the router label or from the user guide.
- Leave the user name blank and type admin in the password field.
What you want to do next is enter the openDNS numbers for DNS 1 and 2. Here is how to do this:
5.Browse the page for Basic settings or WAN settings and manually enter these numbers:
DNS Primary 18.104.22.168
DNS Seconday 22.214.171.124
6. Reboot the Roku box.
My personal experience was that after a long while, the Roku updated its software on its own within 2 clicks of the remote control.
I was reluctant to change the DNS numbers, because I worried that my wireless laptops would not be able to get the internet.
I reviewed info on and created a free OpenDNS account, I fired up and activated the Roku box, and found my wireless laptops were still able to connect to the internet. I love when it works!
When you get a confirmation code on the screen, you go to your computer and on the Internet site www.Roku.com/activate
you enter the number you see on the tv screen. After a few minutes, the Roku box detects that you did this on the Internet and you can select all kinds of content.
I also had to go the Netflix site and follow an activation code process for my Netflix hooklup, but I was pleased with the performance and all of free content available.
They key seems to be the OpenDNS settings in the router.