I have been working with support for over 30 days on my one box. they said it looks like it was not getting any power, because the box would not see any device that was plugged into the usb. so with online and phone support, not able to get it working they sent me a new box to try that one out. worked with them a few days, then one tech said the port is not even active, so i said ok i don't need the box then, that was one of the reasons i got it, to show my clients there photos on the big screen. but he said i can only return one because the first one is over 30 days. but that is only because they were working on it trying to get it to work. so do we even know if the new software upgrade will even work ?
the usb port works right now... Roku just doesnt have an "official" channel for its function. There is a private channel available that many of us use. I really wish Roku would train some of those half-wit support techs out in India. So many problems would be avoided if they actualluy had an idea of what they were talking about