I really would like to see a customizeable remote, it could resolve many of the issues users have with the interface... Roku could sell the remote separately from the SBs as an addon...[SNIP]
Seconded...although if you do decide to do something along these lines a scroll wheel is a must...
I third this request here. In addition, I would highly suggest looking at the layout in the remote from MP101 from Netgear. (the MP101's remote is very well layed out, but the player itself does NOT support Queueing from the player, which is why I paid extra for your player !!!! This feature is a large differentiatior on the high end models like yours.)
Taking tips from that layout, also notice the buttons "Browse Artists",Browse Albums" and "Browse Songs", they take you directly to the specific area without having to scroll, which would be EXTREMELY useful for your player !!!
As this was implemented I would suggest also re-using the IR codes from an existing device, so that as we implement the Update Firmware, we can program the selected device into a Universal control for Full Functionality. (Say a Sony Betamax, or something similar, still supported by the universal remotes, but unlikely to be in our homes) Alternatively, you could also offer the different and more powerful version of the remote for a fee (Not to big please:) )
Congratulations on such a great products ! I highly await your possible future implementation of the new features, as well as the "Remove Song from Queue" feature, that I know is comming in the near future