This is just my 2-cents, but this is why in my opinion companies don't want to release ANY INFO to anyone, it can open a can of worms. They are better off just ignoring the customers.
Is that what everyone wants? I think notÃ¢â‚¬Â¦
This is also not directed at anyone, just as an overall feeling on my part, so please donÃ¢â‚¬â„¢t take this post personal. I just want to give another angle to think about.
I think it is upstanding that a Roku Rep has come forward and said that not only has the issue been addressed, but all unit going out (both new and replacements) have been updated. I also think itÃ¢â‚¬â„¢s great that Roku has addressed this, verse just letting it slide.
If they put the serial numbers down, then everyone and their grandmother would be sending them back in to Roku, demanding a replacement for something that is not a gross failure. Sure you see traffic here on the site about it, but not a lot of people use forums (they just read them) and 98% of the time people only post when they have a beef or issue and not because they are happy, the happy ones are out enjoying life.
IHMO, they would loose their butt if they replaced them all. It's not a recall, itÃ¢â‚¬â„¢s an update. Does your Chevy dealer give you a new car when there is an undated design, no, if it brakes they fix it with the updated/superseded part and your good to go. I had an issue with the flywheel on my 2001 2500HD crew-cab and they fixed it. Did they tell every owner that below a certain VIN that they have this possible defective flywheel to come have their transmission pulled so they can put in free flywheels? No, they fix the issue as it happens, if it happens. Some people may say, well I donÃ¢â‚¬â„¢t care if they go broke, I paid good money and I want a replacement. Well that is nice and all, but I would rather have a company that is still in business to support my $300 radio, then a updated radio from a company that had to go under and I have a $300 radio w/ no support or development. This is not Microsoft, speaking of that, did Microsoft replace everyoneÃ¢â‚¬â„¢s X-Box 360 with a new one once it was clear that some units had power supply issues (the three flashing red lights), no, they are doing like Roku and taking care of the ones that fail, when they fail. Both companies are stepping up IMHO.
If they sent owners parts to fix their own units, or directions on what to do, it would be a leagal nightmare when someone kills them self from working on a unit still pluged into the wall outlet or burns the house down putting the supply in wrong. Let the people that know what they are doing, do it.
I have a R1000 that is alomst 2yrs old and doing fine thus far (knock on wood).
Roku has replaced units that are past their warranty period. They don't have to do that, but they did, that is a company that is taking care of their customer and value their customers (at least IMHO).
Off my soap box, Matt
Roku3 and Roku HD1000 [Rev B] on a Samsung HLP5674W DLP in the living room; a Roku2 and two Roku XS and a few SoundBridges.Win7; Kubuntu and XP via RT-N66U, E2000 and a switch or two. I own stock in Roku, it's just all in the form of hardware.Viva la Roku