Note: this issue has now been resolved.
Roku has kindly agreed to honor my radio's warranty, even though it is 7 months past the 1-year period. Thanks very much to Lyndon for his quick customer support efforts. This decision demonstrates a strong commitment by Roku to its customers.
My apologies, if others feel that I have belabored the issue on this forum.
My SoundBridge radio died last week, from the same electrical malfunction reported by numerous other customers on this board. I have treated the radio with care since I purchased it; it has merely sat next to my bed, virtually never having been moved. Saturday it simply refused to turn on.
Customer support never responded to my query. RokuLyndon did respond to my direct message to him. He wrote that because I have owned it for 1 year and 7 months, the warranty has expired and Roku will charge $199 to repair the radio. I guess I'm unlucky that my radio lived past a year. Had it broken like the rest of them before 1 year, Roku would repair it.
I'm stunned by Roku's handling of this design flaw and their treatment of their once-loyal customers. Their message seems to be that their radios are designed to last 1 year, and that customer should be happy to spend $300 for the privilege. I for one, would prefer a company that stands by its products, admits its errors, and works to increase customer loyalty.
Do they expect me to pay $199 annually?
If your radio has died, and Roku has refused to acknowledge its fault in the electrical design, I urge you to file a complaint with the Better Business Bureau at https://odr.bbb.org/odrweb/public/GetStarted.aspx