Lyndon - I filed yet another ticket, and verified my email address is correct. I didn't receive an automated response like I did with the first two created back at the end of June. I have checked my spam filter too. Also, there is a link on the support form saying to click it for support - this is the URL:
Yet when I click on that I get a 404.
Please, I have emailed you my phone number and put it in every ticket I have opened. Please contact me so that my 2 month wait for a fixed device is not prolonged further.