I shipped it to Pyramid Audio in Austin, TX and they called to confirm receipt/get a credit card, and said they would start work on it in about a week. I'm a little nervous about sending it off and giving out credit card info to a company whose web site says explictly "...we support only the HD1000", although the guy on the phone said they also repair the soundbridge radio R1000. We'll see.
If you were leery of sending it to a brick and mortar service center, then I am sure you were very leery of sending it to some yahoo's house from the forums then
Let me put your worries/concerns at rest, Pyramid-Audio has been in business for over two decades and is one of the best. They have a very nice portfolio of brands they service and one that comes to mind as far as being high-end (since these pieces of equipment are the type that people are really careful on who they pick to service it) is the Mark Levinson brand. They had an amp that is ~$10,000 and it's mono, so you need to have two of them for stereo or 6-8 of them for surround sound. I have seen many a high-end piece at Pyramid
Please let me know if you have any questions and/or concerns and I'll do my best to address them since I hang out there from time to time (the head honcho and I go way back). As far as their web page, I brought that up to him a while back, but what they excel in as far as troubleshooting, they lack for web stuff, but then I truly think that is because they are too busy fixing things to learn how too. They use to have a clerk that would dabble at updates on his spare time at work (few and far between), he has however left for the next chapter in his life. IÃ¢â‚¬â„¢ll pass this on to the owner since I too had the same worries that having Ã¢â‚¬Å“only HD1000Ã¢â‚¬
Roku3 and Roku HD1000 [Rev B] on a Samsung HLP5674W DLP in the living room; a Roku2 and two Roku XS and a few SoundBridges.Win7; Kubuntu and XP via RT-N66U, E2000 and a switch or two. I own stock in Roku, it's just all in the form of hardware.Viva la Roku