Your Digital Media Has Never Looked So Good

 
andrewdunn
Topic Author
Posts: 16
Joined: Wed Apr 14, 2010 4:43 am

1920x1080 project 1920x1080 zone not filling screen

Thu Apr 28, 2011 3:31 am

Hi Lyndon

I have just created a 1920 x 1080 project, just want to display 1920 x 1080 video in a 1920 x 1080 video zone (this is on a full HD pc monitor so no overscan). What I have found is that even thou in Brightauthor the video zone fills the template and is 1920 x 1080, when displayed on the monitor the background colour is showing at the left and bottom (It is not the monitor, if you change the background colour in Brughtauthor it changes on the screen).

Image

Regards
Andrew
 
RokuLyndon

Re: 1920x1080 project 1920x1080 zone not filling screen

Thu Apr 28, 2011 7:56 am

Please update to firmware 3.5.68 and retest. This is a bug, but I believe it was recently fixed.
 
andrewdunn
Topic Author
Posts: 16
Joined: Wed Apr 14, 2010 4:43 am

Re: 1920x1080 project 1920x1080 zone not filling screen

Thu Apr 28, 2011 8:25 am

Hi Lyndon

The unit is a HD1010 with v3.5.68 firmware, looks like it is not fixed!!!!

Andrew
 
RokuLyndon

Re: 1920x1080 project 1920x1080 zone not filling screen

Thu Apr 28, 2011 9:08 am

Ok, I'm checking with the dev guys.
 
reporter
Posts: 16
Joined: Tue Oct 20, 2009 8:46 pm

Re: 1920x1080 project 1920x1080 zone not filling screen

Mon May 30, 2011 9:17 pm

I have an HD210 that I just installed in a sales centre with the latest firmware available in Brightauthor (3.5.68), and it is doing the same thing. It's outputting to a 2x2 matrix of lcds, so it's also throwing off the centre point, which makes the whole show out of whack

The playback file is an MP4 file, so I was trying the latest firmware, so I wouldn't have to transcode it.

I never thought of changing the background colour to troubleshoot the problem.

What's the recommended fix? Can I go back in firmware? Is it related to the MP4 file?

Help, and thanks,

Nathan
 
RokuLyndon

Re: 1920x1080 project 1920x1080 zone not filling screen

Tue May 31, 2011 8:59 am

It's not the file or firmware. We have an upcoming 3.6 release which fixes this problem. It's a firmware issue.
 
reporter
Posts: 16
Joined: Tue Oct 20, 2009 8:46 pm

Re: 1920x1080 project 1920x1080 zone not filling screen

Tue May 31, 2011 10:16 am

Hi Lyndon,

It there a workaround? I need to get it resolved ASAP. Can I go down in firmware to something that doesn't add the border?

It's just a single movie looped. Can I not use Brightauthor and just put the clip on the card?

Thanks,

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