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Ceo
Topic Author
Posts: 12
Joined: Fri Jun 25, 2010 2:00 am

Firmware update error

Fri Dec 16, 2011 11:42 am

I updated today the firmware in my hd210 device and now always boot and show a blue bar and this tex while the error led is flashing in red.

hd210w
71FOC3000595
V.3.5.77

I need help. What can i do?

I already reinstall and reset the system and always the same

Thanks in advance.
 
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kc8pql
** Valued Community Member **
Posts: 9026
Joined: Fri Jan 23, 2009 3:54 pm
Location: US

Re: Firmware update error

Fri Dec 16, 2011 11:52 am

I think you're in the wrong place. You want the BrightSign forum.
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Ceo
Topic Author
Posts: 12
Joined: Fri Jun 25, 2010 2:00 am

Re: Firmware update error

Fri Dec 16, 2011 1:05 pm

This is not the right place? -where i must submit my question?

Thanks in advance
 
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RokuShawnS
Roku Engineering
Posts: 6625
Joined: Thu Mar 10, 2011 2:21 pm

Re: Firmware update error

Fri Dec 16, 2011 1:12 pm

I moved it to the correct forum :)

C. Shawn Smith
C. Shawn Smith
Community Liaison

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RokuLyndon

Re: Firmware update error

Fri Dec 16, 2011 6:34 pm

How many times is the red error light flashing?
 
Ceo
Topic Author
Posts: 12
Joined: Fri Jun 25, 2010 2:00 am

Re: Firmware update error

Sat Dec 17, 2011 3:35 am

I reinstall the firmware and now when i insert the networking card its flashing 7 times orange+red. I'm desespareate!!

Help please
 
Ceo
Topic Author
Posts: 12
Joined: Fri Jun 25, 2010 2:00 am

Re: Firmware update error

Sat Dec 17, 2011 11:26 am

Hi Again

I delete the network recovery registry whith the forum script and do it right, on boot show the ip and it's correct. But when i restart and insert the card whith the brightsign account information, the device start to flashing ten times, both orange and red.

I think i test all the ideas i found in the foro. Help pleas

Thanks in advance
 
RokuLyndon

Re: Firmware update error

Mon Dec 19, 2011 3:10 pm

red and yellow flashing together normally means the unit is unable to connect to the internet, or at least to our servers on amazon's cloud. Can you try publishing a simple test project that displays an rss feed, and then run that on the player to see if the rss feed displays, or if it's blank.

Also, after you zap the unit's settings, you need to create setup files again.
 
Ceo
Topic Author
Posts: 12
Joined: Fri Jun 25, 2010 2:00 am

Re: Firmware update error

Mon Dec 19, 2011 3:21 pm

Thanks. I ll test it, but i think its connected to the net, because whith the test scripts it shows a correct ip in my domain and i it was connected through a proxy and was trying acces to the recovery page.

Could you test my network account. The user is Aberto


How can i create the set up files?


Thanks in advance

David
 
RokuLyndon

Re: Firmware update error

Mon Dec 19, 2011 6:39 pm

please send an email to support @ brightsign . biz. You create setup files using the brightauthor software. If you ran the files to clear the registry, they would have cleared your proxy settings as well. Do you have the file that was originally used to add the proxy settings?
 
Ceo
Topic Author
Posts: 12
Joined: Fri Jun 25, 2010 2:00 am

Re: Firmware update error

Tue Dec 20, 2011 1:50 am

I pick up the device and intalled it in my office, whithout proxy, and if i do a ping it ask right. The file i used is the DHCP whith proxy script you post in the web.

As you say in a previous post, i create a rss feed presentation but it's not showing anything on screen (no error flashing,only a blank screen).

Thanks in advance,

David
 
Ceo
Topic Author
Posts: 12
Joined: Fri Jun 25, 2010 2:00 am

Re: Firmware update error

Tue Dec 20, 2011 7:28 am

Hi Again

I sent the presentation to your spanish dealer and the have the same problem whith the presentacion, the device start to flash yellow and red ten times. They are in another city and of course another device ;)

Any idea will be great!

Thank
 
RokuLyndon

Re: Firmware update error

Tue Dec 20, 2011 2:02 pm

please email me directly at support @ brightsign . biz.

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