Your Digital Media Has Never Looked So Good

Topic Author
Posts: 29
Joined: Sat Nov 25, 2006 7:08 am

Radioroku not loading

Thu Sep 27, 2007 4:17 pm

Suddently, radioroku is not loading. The browser just sits there "waiting for" or "transmitting data from Google Analytics" or "transmitting data from Ultimately, the very top of the page will load saying, correctly, "Welcome Roger", but no more of the page appears. This is true in IE and Firefox. The Soundbridge radio is still working, but the My Favorites is not loading stations. Is there something wrong?
Last edited by rconant on Sun Sep 30, 2007 6:57 am, edited 7 times in total.
Posts: 19
Joined: Sat Sep 08, 2007 7:33 pm

Thu Sep 27, 2007 4:32 pm

I think something is wrong with the site, I cannot get on there either and my soundbridge is taking longer to access a radio station. Gotta love computers!!!!
Posts: 14
Joined: Sat Aug 18, 2007 6:10 pm
Location: The States

Thu Sep 27, 2007 5:36 pm

same here. can't access the site.
Posts: 17
Joined: Sun Oct 16, 2005 11:36 am

Thu Sep 27, 2007 6:05 pm

Same thing here. At first I thought it was DNS, but apparently it's not;

ping returns:

Pinging [] with 32 bytes of data:

Reply from bytes=32 time=59ms TTL=44
Reply from bytes=32 time=61ms TTL=45
Reply from bytes=32 time=59ms TTL=44
Reply from bytes=32 time=63ms TTL=44

Ping statistics for
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 59ms, Maximum = 63ms, Average = 60ms

Best diagnosis I've got:

Soundbridges work fine when I tune via a preset. If I try to use a favorite (DLed from RadioRoku) it times out.

When I browse from my desktop PC (WinXP, Firefox, on the same LAN as the Soundbridges) the site eventually comes up, but it's extremely slow.

Sounds like a web server issue.

Roku, what's up?

Fri Sep 28, 2007 4:11 pm

We have been having a database problem and are actively trying to find a solution. We will let you know when we think everything is performing at 100% again.
Posts: 24
Joined: Thu Jul 21, 2005 7:38 pm

Fri Sep 28, 2007 9:31 pm

Is this why I haven't been able to access my Favorites from my Soundbridge for the last few days?
Posts: 32
Joined: Sat Dec 09, 2006 3:19 pm
Location: Wittmund, Germany

Fri Sep 28, 2007 9:52 pm

dandyrandy wrote:
Is this why I haven't been able to access my Favorites from my Soundbridge for the last few days?

--> Same Problem here... but even when the fav is loaded or i choose a station from presets it can take up to 5 minutes till i got a connection. hmmm could it be that the SB tries to connect to a Roku server even when it could simply connect to the radiostream from the preset?

Have a nice weekend! :-)

Router: AVM FRITZ!Box Fon WLAN 7170 (UI), 29.04.57
I-net: 16Mbit down/1024kbit up
Streaming:Pinnacle Soundbridge M1001 FW: 3.0.52
, HomeMusic FW: 3.0.52
Connection WLAN WPA2 // Analog Audio
Amplifier: Yamaha RX-V457
Posts: 10
Joined: Tue May 29, 2007 6:02 am

Fri Sep 28, 2007 11:11 pm

glad not to be alone with this issue :)

Why not reduce the station update cycle? IMHO 30sec would suffice...
M1001 3.0.46
Twonkymedia on Dreambox 7000

Fri Sep 28, 2007 11:22 pm

As I said before, we are working on it.

As any user, I have the same problems.

Please be patient.
Posts: 5
Joined: Tue Jun 26, 2007 10:19 pm


Fri Sep 28, 2007 11:52 pm

I love my soundbridge. Less so when radio roku is down. Wish I could run my own favorites server for outages like this. Seems like this is the 2nd night in a row where I couldnt get to my favs.

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