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Kovanen
Topic Author
Posts: 14
Joined: Tue Jun 20, 2006 5:52 pm

How to register a radio registered to another acocunt.

Fri Sep 10, 2010 11:07 pm

I just received back my repaired radio from the Roku factory.

It seems that they shipped me back a repaired radio from some other customer. So I cannot register the radio on RadioRoku.com as it is registered to their account. They must have returned it to the factory, and then the factory shipped it to me as a "refurbished" unit.

How do I get this radio to register on my account and off the previous owner's account, since I now own it?

Thank you.
 
dupondt
Posts: 1653
Joined: Sun Aug 19, 2007 6:46 am
Location: Germany, European Union

Re: How to register a radio registered to another acocunt.

Sat Sep 11, 2010 2:42 am

Kovanen,

there are two things you could try:

a) contact the former owner of the SoundBridge via the email address it has been registered with and ask him to release the device from Radio Roku;

b) contact RokuJamesL by sending him a PM (http://forums.rokulabs.com/privmsg.php?mode=post&u=16053) and ask him to help you resolve the problem.

Greetings
dupondt
SoundBridge M1001 and M1000 • Clint L1 (retired) • DNT IP-dio (retired)
Google Chromecast • Amazon Fire TV • Amazon Echo and Echo Dot

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