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biggles_no1
Topic Author
Posts: 3
Joined: Mon Mar 10, 2014 9:41 am

email confirmation problem

Mon Mar 10, 2014 9:57 am

I am not able to confirm my email address because the confirmation email is not being sent.

I tried to PM a moderator as recommended on the forum but when I try to send I get an error message "The requested users to be added do not exist"

My username and email on Radio Roku are the same as on here

Thanks in advance for any help

Jason
 
biggles_no1
Topic Author
Posts: 3
Joined: Mon Mar 10, 2014 9:41 am

Re: email confirmation problem

Tue Mar 11, 2014 11:54 am

I don't know if this is connected with my post but I just got an email from forummaster to reactivate my account.

This was to reactivate the Roku Forums account, not the Radio Roku account. So I don't know if someone sent me the wrong email but my account at Radio Roku still needs confirming and until it is confirmed I can't even add my Soundbridge.
 
biggles_no1
Topic Author
Posts: 3
Joined: Mon Mar 10, 2014 9:41 am

Re: email confirmation problem

Fri Mar 14, 2014 1:08 am

What does a guy have to do to get things sorted around here? Its now 5 days and my Radio Roku account still isn't confirmed which means I still can't add my soundbridge.

Can someone Pleeeeeeaaaaassseeee sort this out asap?

Many thanks in advance

Jason
 
dupondt
Posts: 1653
Joined: Sun Aug 19, 2007 6:46 am
Location: Germany, European Union

Re: email confirmation problem

Fri Mar 14, 2014 2:03 am

Hello Jason,

welcome to the forums.

Unfortunately the SoundBridges are legacy products, so expecting support from Roku might be wishful thinking.

What does a guy have to do to get things sorted around here?

You can send a PM to Forum Liaison Officer RokuShawnS and ask him to forward your request to someone at Roku who is in charge of Radio Roku (I'm not sure, however, that such a someone exists).

Forum user DerekHelps might also be able to resolve your issue, you can contact him by sending him a PM.

Greetings
dupondt
SoundBridge M1001 and M1000 • Clint L1 (retired) • DNT IP-dio (retired)
Google Chromecast • Amazon Fire TV • Amazon Echo and Echo Dot
 
User avatar
RokuShawnS
Roku Engineering
Posts: 6627
Joined: Thu Mar 10, 2011 2:21 pm

Re: email confirmation problem

Fri Mar 14, 2014 8:16 am

Derek is my goto man for these kinds of requests ;)

C. Shawn Smith
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
BLUE1000F
Posts: 1
Joined: Mon Sep 28, 2009 10:18 am

Re: email confirmation problem

Mon Apr 28, 2014 1:10 pm

biggles_no1...did you get the account confirmation ?
My problem is the same.
If i remember this problem has been for a while. Think i tried to get this to work a year ago.

Did even register a new account to see if i could get i to work...BUT NO...same problem still :-(


/Marko
 
combolombo
Posts: 2
Joined: Sat Jul 19, 2014 2:24 am

Re: email confirmation problem

Sat Jul 19, 2014 2:31 am

Same here; no email after registration.... Anyone a sugestion?

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