Your Digital Media Has Never Looked So Good

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Rm1
Topic Author
Posts: 15
Joined: Thu Oct 12, 2017 3:37 am
Location: GB

Youtube won't stay on channel?

Thu Oct 12, 2017 4:00 am

Youtube app was working fine last night . This morning it loads the red splash screen then goes on to my youtube signed in home page for about 2 seconds then exits back to the Roku home page . Tried re starting the box removing and adding the youtube app several times but it is no different . Anyone else having this problem ?
 
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Basil
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Re: Youtube won't stay on channel?

Thu Oct 12, 2017 4:07 am

Rm1 wrote:
Youtube app was working fine last night . This morning it loads the red splash screen then goes on to my youtube signed in home page for about 2 seconds then exits back to the Roku home page . Tried re starting the box removing and adding the youtube app several times but it is no different . Anyone else having this problem ?

When you removed/re-added the app, did you reboot the Roku device after you removed it and before you re-added it? Because that's the only way to be certain it's a clean removal/re-adding of an app.

Not saying it'll fix it, but that troubleshooting step isn't complete if you didn't do it that way.
Basil
http://www.basilsblog.com/
Roku Ultra (4660), Roku 2 (4210), Roku Stick (3600)
Apple TV (4th gen), Fire TV, TiVo, Chromecast

Previous:
Roku first, second, & third generation boxes.
Apple TV (2nd, 3rd gen)
 
Rm1
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Posts: 15
Joined: Thu Oct 12, 2017 3:37 am
Location: GB

Re: Youtube won't stay on channel?

Thu Oct 12, 2017 4:16 am

I did yes . I actually read your advice on that before posting my message .
All other channels work ok .
I can , if I'm quick on the buttons (before it exits) get Youtube to load after the reinstall of the app while still signed out  out of my YT account and access the search menu to find content but when I select a channel it displays for a second then back to the ROKU Home page .
 
mdmbrad
Posts: 1
Joined: Thu Oct 12, 2017 4:25 am

Re: Youtube won't stay on channel?

Thu Oct 12, 2017 4:33 am

Same issue here in Northeast Ohio started yesterday evening Oct 11. I have 3 Roku 2's and all kick back to the Roku home screen from YouTube. Many folks reporting the same problem on 'rokuplayer.org' forums.
 
Rm1
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Posts: 15
Joined: Thu Oct 12, 2017 3:37 am
Location: GB

Re: Youtube won't stay on channel?

Thu Oct 12, 2017 4:43 am

I have a ROKU 1 and another family member has the same box with the same problem . My Dad has an older box which is a lower spec one but his youtube is OK for now . An update perhaps ? maybe his hasn't updated yet ? We're in the UK but this is probably not a location specific problem by the sound of it .
 
ghb51
Posts: 126
Joined: Thu Jul 14, 2016 9:07 am

Re: Youtube won't stay on channel?

Thu Oct 12, 2017 7:27 am

Rm1 wrote:
Youtube app was working fine last night . This morning it loads the red splash screen then goes on to my youtube signed in home page for about 2 seconds then exits back to the Roku home page . Tried re starting the box removing and adding the youtube app several times but it is no different . Anyone else having this problem ?

Same thing happening on my Roku 1, working fine on my Roku 3.
 
MMJax
Posts: 1
Joined: Thu Oct 12, 2017 8:31 am

Re: Youtube won't stay on channel?

Thu Oct 12, 2017 8:46 am

I have 2  Roku 1 and yesterday the YouTube app worked just fine. This morning it loads to the first screen but then goes back to the Roku home screen. If I try to move the selection to something, it just goes back to home quicker. I deleted the channel and re-added it but no change. I also checked my internet settings and they are fine. All of the other apps I use are working as usual. 

Model 2710X
SN: 1XJ56S141131
and 
Model 2710X
SN: 1XJ567012628
Last edited by MMJax on Thu Oct 12, 2017 10:05 am, edited 2 times in total.
 
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RokuShawnS
Roku Engineering
Posts: 6067
Joined: Thu Mar 10, 2011 2:21 pm

Re: Youtube won't stay on channel?

Thu Oct 12, 2017 8:57 am

Please post your serial numbers/model numbers.  Thanks.
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
demonix
Posts: 4
Joined: Thu Oct 12, 2017 8:59 am

Re: Youtube won't stay on channel?

Thu Oct 12, 2017 9:03 am

I'm also having the same issue (and actually had it previously, but it fixed itself after I ran the app through the store but it didn't work this time) with it loading and then being kicked back to the home screen.

Roku 1
Model 2710EU
Serial number 1SE43E014979
 
Nichole L
Posts: 1
Joined: Thu Oct 12, 2017 8:59 am

Re: Youtube won't stay on channel?

Thu Oct 12, 2017 9:10 am

Same issue here. Tried a system reset, but that didn't work.

Roku 2
2720X
1RC39S198829
 
Smirkinwill
Posts: 2
Joined: Thu Oct 12, 2017 9:22 am

Re: Youtube won't stay on channel?

Thu Oct 12, 2017 9:34 am

Same issue here. Started 3 days ago.

Model #: 2500X
Serial #: 18G336002031
 
Rm1
Topic Author
Posts: 15
Joined: Thu Oct 12, 2017 3:37 am
Location: GB

Re: Youtube won't stay on channel?

Thu Oct 12, 2017 10:36 am

Tried reinstalling the youtube app again problem still persists , only difference now is the splash start screen is dark grey  with the red youtube play button logo and the  Youtube lettering in white .instead of the usual all red one with white text .

This is a Roku 1
serial 1SE3DR001812
MODEL 2710X

I know someone with a Roku Lite who is as yet unaffected by the issue .
 
ghb51
Posts: 126
Joined: Thu Jul 14, 2016 9:07 am

Re: Youtube won't stay on channel?

Thu Oct 12, 2017 10:55 am

the splash start screen is dark grey  with the red youtube play button logo and the  Youtube lettering in white .instead of the usual all red one with white text 



Same with mine now too (and still kicking back to home screen after a couple of seconds) - 

serial # 1XJ555042962

model 2710X
 
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RokuShawnS
Roku Engineering
Posts: 6067
Joined: Thu Mar 10, 2011 2:21 pm

Re: Youtube won't stay on channel?

Thu Oct 12, 2017 11:03 am

Out of curiosity, any of you experiencing this: Have you tried doing a Manual Update check?

Thanks.
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
Rm1
Topic Author
Posts: 15
Joined: Thu Oct 12, 2017 3:37 am
Location: GB

Re: Youtube won't stay on channel?

Thu Oct 12, 2017 11:22 am

I have done a manual system update check if that's what you mean and it says up to date
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