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Bazsl
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Posts: 9
Joined: Sun Mar 16, 2014 6:28 pm

Cannot change my email address

Thu Jul 11, 2019 2:18 pm

When I log into my Roku account at myaccount.roku.com and try to update my email address the email address field has a blue background and cannot be changed. How can I change my email address? Thanks.
 
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jeffrok
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Posts: 5397
Joined: Sun Nov 30, 2008 4:51 pm
Location: Milwaukee, WI
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Re: Cannot change my email address

Thu Jul 11, 2019 2:29 pm

My.roku.com
Should bring you to a screen that displays your full name, and your email address, and a starred out password field.. there should be a blue update button below that.

On my mobile version of the page, I click on Update, and on the next screen I'm able to edit the email address field.

You're saying you tried this but can't do it?
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
 
Bazsl
Topic Author
Posts: 9
Joined: Sun Mar 16, 2014 6:28 pm

Re: Cannot change my email address

Thu Jul 11, 2019 2:32 pm

That is exactly what I am saying. Thanks.
 
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jeffrok
** Valued Community Member **
Posts: 5397
Joined: Sun Nov 30, 2008 4:51 pm
Location: Milwaukee, WI
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Re: Cannot change my email address

Thu Jul 11, 2019 3:52 pm

Are you attempting this on a mobile device or on a desktop computer?

Like I said, I am having no problems on my phone.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
 
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RokuTannerD
Posts: 522
Joined: Tue Mar 20, 2018 2:37 pm

Re: Cannot change my email address

Thu Jul 11, 2019 4:37 pm

You can access your Roku account to update account information at: https://my.roku.com/index

From there, log into your account and then click 'Update' below 'Account information' to edit the email address on your account. 

I would recommend trying an alternate device or internet browser if you're still having troubles. 

If that still doesn't clear up the issue, please send me a PM with your current Roku account email address and I'll take a closer look to see how we can assist you further. 

Thanks,
Tanner
Tanner D.
Roku Community Manager

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