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gtfour1154
Topic Author
Posts: 8
Joined: Mon Mar 20, 2017 5:46 am

Roku 3 update not sticking

Mon Mar 20, 2017 5:53 am

Hi,
I have a Roku 3 that will not retain the update to version 7 - a reboot takes the Roku back to version 5

Can you advise? I mostly use Plex and the Plex app only reliably starts up on version 7.


Serial 6225AC018279
SKU 4200EU
Lot [url=tel:5200143065]5200143065[/url]

Thanks for your help,

Paul
 
gtfour1154
Topic Author
Posts: 8
Joined: Mon Mar 20, 2017 5:46 am

Re: Roku 3 update not sticking

Tue Mar 21, 2017 1:51 am

Anyone had anything similar?  A search of the forum doesn't bring up anything.
 
User avatar
knuckle
** Valued Community Member **
Posts: 4689
Joined: Fri Jul 08, 2011 6:16 pm
Location: Florida,USA

Re: Roku 3 update not sticking

Tue Mar 21, 2017 7:36 am

Hi Paul ....

my first question is have you changed the channel store options or update server options in settings ? I ask because it sounds like the Roku is on the wrong update channel
ROKU 3 4114AT076252
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
Roku TV 2N002P050587 2WE012050587
ROKU HDMI STICK 5S35CF000124
Roku Express + YU000X236772
all running wireless on a Technicolor C2000T
 
gtfour1154
Topic Author
Posts: 8
Joined: Mon Mar 20, 2017 5:46 am

Re: Roku 3 update not sticking

Tue Mar 21, 2017 12:39 pm

Thanks for taking the time to reply

I've not changed anything like that, in fact i can't see where I would change that - is there any way I can verify that - any logs or settings I could look at?

Thanks

Paul
 
User avatar
knuckle
** Valued Community Member **
Posts: 4689
Joined: Fri Jul 08, 2011 6:16 pm
Location: Florida,USA

Re: Roku 3 update not sticking

Tue Mar 21, 2017 3:01 pm

well it is not something you can do with out using "secret key" sequences so I doubt that you have done it .. when you go to settings - system- about what is the exact roku firmware and build number it is on? Also when it resets is it a complete reset ... you have to re-register the unit like it was new or is it a firmware roll back? All your channels are still there it just rolled the firmware back to a previous version 
ROKU 3 4114AT076252
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
Roku TV 2N002P050587 2WE012050587
ROKU HDMI STICK 5S35CF000124
Roku Express + YU000X236772
all running wireless on a Technicolor C2000T
 
gtfour1154
Topic Author
Posts: 8
Joined: Mon Mar 20, 2017 5:46 am

Re: Roku 3 update not sticking

Thu Mar 23, 2017 3:06 am

Hi,

I've done a factory reset, re-registered and updated the firmware before doing anything else and the same happens.

Version 5.6 build 4022
Model 4200X

It's a firmware rollback, the roku is still registered

The update it goes to is 7.5 build 4099 - the firmware works perfectly, just rolls back on a restart
 
gtfour1154
Topic Author
Posts: 8
Joined: Mon Mar 20, 2017 5:46 am

Re: Roku 3 update not sticking

Thu Mar 23, 2017 3:40 am

 Update build is 7.5.0 bulk 4099-04
 
gtfour1154
Topic Author
Posts: 8
Joined: Mon Mar 20, 2017 5:46 am

Re: Roku 3 update not sticking

Fri Mar 24, 2017 1:07 pm

Just had this email - looks like fishing to me -

Hello,

CS wanted me to get your contact information to help try to resolve the reboot loop issue you’ve been experiencing. If you could forward that to me as soon as possible, I’ll hand it off to CS so we can get you up and running again.

Thanks!

C. Shawn Smith
Community Liaison
http://www.roku.com
 
User avatar
RokuShawnS
Roku Engineering
Posts: 6625
Joined: Thu Mar 10, 2011 2:21 pm

Re: Roku 3 update not sticking

Fri Mar 24, 2017 3:06 pm

That is me, and yes I sent that to you.
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
gtfour1154
Topic Author
Posts: 8
Joined: Mon Mar 20, 2017 5:46 am

Re: Roku 3 update not sticking

Fri Mar 24, 2017 5:16 pm

Haha! Apologies Shawn - can't be too careful online!
 
geezonline
Posts: 1
Joined: Fri Mar 31, 2017 3:52 pm

Re: Roku 3 update not sticking

Fri Mar 31, 2017 4:00 pm

gtfour1154 wrote:
Hi,
I have a Roku 3 that will not retain the update to version 7 - a reboot takes the Roku back to version 5

Can you advise? I mostly use Plex and the Plex app only reliably starts up on version 7.


Serial 6225AC018279
SKU 4200EU
Lot [url=tel:5200143065]5200143065[/url]

Thanks for your help,

Paul

Hi Paul, i'm having the exact same problem with a roku 3 that spectrum sent me for a slingtv type of service that they now offer but my roku box keeps freezing then restarts and loses the system update. Can you please tell me if you found a solution? Spectrum told me to contact roku but roku return policy clearly says they only take returns from roku boxes bought directly from roku's website. I'm grateful for any help.
 
gtfour1154
Topic Author
Posts: 8
Joined: Mon Mar 20, 2017 5:46 am

Re: Roku 3 update not sticking

Sat Apr 01, 2017 6:51 am

Hi,

My issue is with Roku support at the moment - your issue sounds slightly different in that my Roku never freezes

Cheers,

Paul

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