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fuzzy
Topic Author
Posts: 140
Joined: Thu Dec 11, 2008 11:17 pm
Location: gordonsville,va

NETFLIX not showing 4k list on the ULTRA

Mon May 01, 2017 7:42 pm

after new software, I have to go in to settings and exit then restart Netfix to show 4k list :oops: OLD BUG
sony xbr65x850c tv, TX-RZ810 ONKYO rec., HDMI to REC., roku ultra and roku3 both wired,technicolor c2000t modem, 20 mbs dsl
 
fuzzy
Topic Author
Posts: 140
Joined: Thu Dec 11, 2008 11:17 pm
Location: gordonsville,va

Re: NETFLIX not showing 4k list on the ULTRA

Tue May 02, 2017 8:54 am

anybody seeing this?
sony xbr65x850c tv, TX-RZ810 ONKYO rec., HDMI to REC., roku ultra and roku3 both wired,technicolor c2000t modem, 20 mbs dsl
 
Buzzsaw
Posts: 78
Joined: Tue Oct 11, 2016 1:11 pm

Re: NETFLIX not showing 4k list on the ULTRA

Tue May 02, 2017 9:24 am

Old news Fuzzy. This has been happing on the premier + and Ultra since they were launched.
The easy way to get the 4K row back (it's a PITA though, because you have to do it every time...)
Scroll up to the "Gear" (settings) go to "Get help" then click on "restart Netflix"
when Netflix re-launches, your 4K/HDR content will display as long as you have a 4K account with Netflix.

The DISGUSTING part is the fact that ROKU has known about this issue since November since the Ultra launched and have failed to do anything about it.
I have called several times, all I get is excuses.
Roku Ultra
Samsung UN65JS8500 (4K/HDR)
DirecTV HR54-500
Yamaha RX-A770 Aventage AVR

Room 2:
Sony KD43X720E
ROKU 4
Yamaha RX-V679 AVR
 
rockou
Posts: 419
Joined: Wed Oct 12, 2016 7:27 pm

Re: NETFLIX not showing 4k list on the ULTRA

Tue May 02, 2017 2:19 pm

They fixed this a while back for most people with a firmware update (or it could have been a Netflix update). I haven't seen this problem in a long time.
4K HDR TV: Samsung UN60KS8000
4K HDR Receiver: Yamaha RX-V381
4K HDR blu ray: Samsung UBD-K8500
4K HDR streamer: Roku Ultra (2016 model)
4K HDR Gaming: Xbox One X
4K HDR DVR: Directv Genie HS17-500 w/ C61K mini client
Cables: Amazon Basics 18Gbps HDMI
 
fuzzy
Topic Author
Posts: 140
Joined: Thu Dec 11, 2008 11:17 pm
Location: gordonsville,va

Re: NETFLIX not showing 4k list on the ULTRA

Tue May 02, 2017 5:46 pm

rockou wrote:
They fixed this a while back for most people with a firmware update (or it could have been a Netflix update). I haven't seen this problem in a long time.

Same here
sony xbr65x850c tv, TX-RZ810 ONKYO rec., HDMI to REC., roku ultra and roku3 both wired,technicolor c2000t modem, 20 mbs dsl
 
Buzzsaw
Posts: 78
Joined: Tue Oct 11, 2016 1:11 pm

Re: NETFLIX not showing 4k list on the ULTRA

Tue May 02, 2017 7:18 pm

Yes, It was better... only happened occasionally.... now since they pushed firmware update 7.6.0   4120-29, it happens every time I sign in to the ROKU now....
AND the audio chirping is now worse....  NICE JOB ROKU.
Roku Ultra
Samsung UN65JS8500 (4K/HDR)
DirecTV HR54-500
Yamaha RX-A770 Aventage AVR

Room 2:
Sony KD43X720E
ROKU 4
Yamaha RX-V679 AVR

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