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sbruce1314
Topic Author
Posts: 1
Joined: Fri Aug 04, 2017 12:41 pm

Black streaming stick setup problems

Fri Aug 04, 2017 1:00 pm

We're having trouble with two black Roku sticks. The first one, which we bought on Amazon, worked fine for a few weeks but then had problems connecting to Netflix or other channels. We tried resetting network settings, restarting the Roku, and doing hard resets, but nothing seemed to work.

We eventually sent a message to Amazon and received a replacement. It seems to have similar problems. Currently, it freezes at some point in the setup process: either when connecting to the network or when getting the access code.

Our wifi network works fine and fast otherwise, with several laptops and phones. We've tried moving the TV to a spot that seems to have a stronger connection, but that didn't work.

We'd appreciate any ideas or steps you might suggest.
 
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knuckle
** Valued Community Member **
Posts: 4689
Joined: Fri Jul 08, 2011 6:16 pm
Location: Florida,USA

Re: Black streaming stick setup problems

Fri Aug 04, 2017 1:13 pm

do you have another tv you can try the stick on? I am thinking that the tv it is attached to is interfering with the wifi 
ROKU 3 4114AT076252
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
Roku TV 2N002P050587 2WE012050587
ROKU HDMI STICK 5S35CF000124
Roku Express + YU000X236772
all running wireless on a Technicolor C2000T
 
twiceover
Posts: 1175
Joined: Wed Dec 11, 2013 12:49 pm

Re: Black streaming stick setup problems

Fri Aug 04, 2017 1:34 pm

See the second sticky about port installation or wifi problems.  Roku will basically send you an HDMI extender to help with wifi issues.

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