Your Digital Media Has Never Looked So Good

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Posts: 1
Joined: Thu Aug 31, 2017 5:13 am

No show pictures in apps

Thu Aug 31, 2017 5:19 am

Hi there. A couple of days ago I noticed that some of the apps (i.e. Hulu, Disney Jr.) aren't showing any pictures in them. Like where the shows are listed, the wording is there and you can click to watch and see the show fine, but you can't see the pictures on the thumbnails. This is only on our older Roku box, as our TCL Roku TV is working fine. Anyone have this issue and/or a fix?
Posts: 1
Joined: Tue Sep 05, 2017 10:12 am

Re: No show pictures in apps

Tue Sep 05, 2017 10:15 am

Same problem, mainly with Amazon and sometimes with Netflix. On Amazon, I can see the text descriptions, on Netflix I got nuthin'

Happens on my Roku 2; not on my Roku streaming stick.
Posts: 1
Joined: Fri Sep 15, 2017 11:49 am

Re: No show pictures in apps

Fri Sep 15, 2017 12:17 pm

We are having this issue as well with our Roku2. The home screen has pictures of the apps, but once we have clicked on an application (for instance Hulu) we cannot see picture images. This is incredibly frustrating as without the picture images you don't know what show you are clicking on until it has started... 

What is Roku doing to resolve this issue? Any ideas on how to fix? I've checked for a software update, there is not one at this time. 
Posts: 18
Joined: Sun Oct 26, 2014 11:03 am

Re: No show pictures in apps

Fri Sep 15, 2017 3:27 pm

Has been happening occasionally on my Roku 1 for the last week or two. Probably due to some recent update.

My fix has been to reboot the Roku. That gets it working fine again, until it suddenly is not.

I thought I had it narrowed down to it occurring after I had played Pandora for a while. But not positive that's connected to it.
Posts: 18
Joined: Sun Oct 26, 2014 11:03 am

Re: No show pictures in apps

Sun Sep 24, 2017 12:40 pm

Just happened again on my Roku 1 (2710X) with FW 7.7.0 build 4135-06. This time I was on the Netflix channel where I had just finished watching a program. All thumbnails were displayed normally. Left it alone for about 10-15 minutes and the clock screensaver kicked in. Came back and pressed a button to dismiss the clock and now all of the thumbnails are grey boxes. No Pandora involved this time.
A reboot of the Roku restored thumbnails to normal again.
Posts: 1
Joined: Tue Oct 24, 2017 9:47 pm

Re: No show pictures in apps

Tue Oct 24, 2017 10:50 pm

I started having this problem too, about 2-3 weeks ago. 

Using (2) Roku 2’s  2720X  version 7.70  build 4135-06

This happens on ALL channels I checked - Netflix, CRTV, Pandora, SiriusXM, Amazon. This seems to point to a software error on a recent release.

When this happens, first the actual thumbnails disappear to be replaced by an icon of 8 circles arranged in a circle, the quickly the are replaced by an icon that suggests a TV set with two “legs” sticking off the bottom of the screen, at an outward angle. 

Removing and re-adding a channel does not solve the problem. Performing SYSTEM > SYSTEM > SYSTEM RESTART > RESTART. fixes this. 

Reading the thread of this posting seems like there are several others with the same problem. Come on, ROKU.  TIME FOR AN OFFICIAL RECOGNITION OF THIS BUG. 

Posts: 1
Joined: Wed Nov 15, 2017 8:06 pm

Re: No show pictures in apps

Wed Nov 15, 2017 8:09 pm

Same issue here on my Roku 2.

Please help, it's getting very annoying!
Posts: 2
Joined: Tue Nov 28, 2017 8:13 am

Re: No show pictures in apps

Tue Nov 28, 2017 8:19 am

I've been having the same issue with my Roku 2 and Version 7.70.

Looking at the advice to restart system I just went in and looked at, 'System update'.  It tells you that it checks for new versions daily, and it does seem to check.  It shows last checked as 1.30am last night or similar.  It showed last update as 25th August. 

BUT there's a, 'Check now' button which I clicked and it showed an update available which I did - Software Version 8.0.0 Build 4128

Problem resolved for now...


Good luck
Posts: 181
Joined: Wed Jun 15, 2005 1:13 pm

Re: No show pictures in apps

Tue Nov 28, 2017 8:39 pm

Might as well pile on... I also have a Roku 2 (2720X) and the Netflix thumbnails disappear quite often.  Only fix seems to be to reboot the Roku, but that's not acceptable.
Posts: 1
Joined: Thu Nov 30, 2017 8:48 pm

Re: No show pictures in apps

Thu Nov 30, 2017 9:07 pm

Manually doing the system update worked and fixed the problem!!!!!!!! Thank you !!!!!  Sorry I forgot to make note of the user's name who posted this fix but thank you so much! :D  

To mention again:
the path is 


It says it CHECKS for updates daily ...but that's not the same as INSTALLING them daily if need be. My last update was also in August. Now it is today. YAY!
Posts: 1429
Joined: Sat Jun 20, 2015 5:07 pm

Re: No show pictures in apps

Thu Nov 30, 2017 9:17 pm

The reason why this topic keeps getting necroed:

It is temporary. Stop posting about it. Online apps are going to glitch once in a while.
Posts: 1
Joined: Thu Apr 05, 2018 8:11 am

Re: No show pictures in apps

Thu Apr 05, 2018 8:16 am

I have the same problem on my Roku 2 with Netflix and Hulu.  The only way I can fix this is to unplug the device and allow it to reset.  Is there a solution for this?
Posts: 68
Joined: Fri Apr 05, 2013 6:32 pm

Re: No show pictures in apps

Thu Apr 05, 2018 8:47 am

I had a Roku 2xd that was doing this with Netflix . I swiched to an Express the newer model and have not had the problem . I don't think the Roku 2 has the memory capacity to run the newer apps and I think Netflix is slow to to respond in filling the tiles to the older app .
Posts: 1
Joined: Sun May 13, 2018 6:39 pm

Re: No show pictures in apps

Sun May 13, 2018 6:45 pm

I, too, have had this issue with my Roku 2, with all apps. It started around the time of the original post above.

Restarting temporarily fixes the problem, but only temporarily. There is no system update available when I check.

This problem is happening more and more frequently, recently forcing me to restart Roku multiple times a week. It seems like it should be an easy enough fix.
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Location: Auburn, WA

Re: No show pictures in apps

Mon May 14, 2018 5:37 am

There are multiple players that Roku labeled "2". It matters which one you are referring to. If it's a 2 XS, or one of the other 2nd generation boxes, it's unlikely a firmware fix will resolve the problem. They just don't have the power or memory to properly handle the latest channels. It's time for a newer box. I retired my 2 XS over a year ago because it just can't handle the newest stuff, let alone stream my local HD media without requiring a reduced bitrate. 
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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