If you agree, please go to
Hulu.uservoice.com
And search for "Roku user interface".. You can vote on the subjects that pop up.
Please let Hulu know you feel the same way!
dfgsrzwer wrote:Go ahead and vote, but don't expect much. I saw that site before, and posts have been complaining about this since at least May. Hulu is not going to back pedal.
FWIW, I don't believe there is a SINGLE person (other than the designer) that likes it. The most positive thing I have seen said about it is that it "looks pretty, but...".
adzm wrote:Worse than a bad UI - streaming fails entirely for me now. Also thumbnails and images don't even load.
dfgsrzwer wrote:Go ahead and vote, but don't expect much. I saw that site before, and posts have been complaining about this since at least May. Hulu is not going to back pedal.
FWIW, I don't believe there is a SINGLE person (other than the designer) that likes it. The most positive thing I have seen said about it is that it "looks pretty, but...".
jenuz wrote:Hulu should have 2 apps. 1 for OnDemand and 1 for Live.
The reason Terrarium TV is crushing KODI is because of STN - Simple Thumbnail Navigation.
Would love to roll back the Roku firmware that still has the Older/Better Hulu UI.
Carter B (9/22/2017, 10:01:54 PM): Hello, XXXXXX. My name is Carter with Hulu Support. I am so sorry for the frustration with the new interface. Your feedback is very valuable to us, so if you would like to provide some feedback on our feedback page, Here is the URL for our feedback page: https://hulu.uservoice.com/
Me (9/22/2017, 10:02:32 PM): Apparently you didn't read my message, Carter
Carter B (9/22/2017, 10:02:57 PM): I did read your message, I just don't know what else to do for you.
Me (9/22/2017, 10:03:45 PM): Referring me to the site to which I referred suggests otherwise, but I'll take your word for it
Me (9/22/2017, 10:05:05 PM): What you could do is address why, despite many thousands of complaints, we still have the terrible interface. A good answer would be that you're working on rolling back to the previous version
Carter B (9/22/2017, 10:05:23 PM): We will not be switching back to the previous version.
Me (9/22/2017, 10:06:09 PM): Perhaps you could tell me where I can find my extensive Watchlist in the new interface
Carter B (9/22/2017, 10:06:46 PM): The Watchlist has now been converted to "My Stuff."
Me (9/22/2017, 10:07:19 PM): My "My Stuff" is empty. My Watchlist remains in the interfaces which show it
Carter B (9/22/2017, 10:07:46 PM): Do you have a smartphone?
Me (9/22/2017, 10:07:53 PM): So where I can find the items which I added to my Watchlist in the new interface?
Me (9/22/2017, 10:08:18 PM): I do, but my primary device is a Roku Premier+
Carter B (9/22/2017, 10:08:33 PM): I understand that. I can walk you through what you need to do in order to get your Watchlist content converted over to My Stuff.
Me (9/22/2017, 10:08:52 PM): That would be great. Please do
Carter B (9/22/2017, 10:09:13 PM): Ok, do you have the Hulu app on your smartphone?
Me (9/22/2017, 10:09:35 PM): I do not
Carter B (9/22/2017, 10:09:45 PM): Please go to your app store and download that.
Me (9/22/2017, 10:09:54 PM): but my Roku is ready
Carter B (9/22/2017, 10:09:59 PM): I understand.
Carter B (9/22/2017, 10:10:16 PM): This is what we need to do in order to get your Watchlist converted to My Stuff.
Me (9/22/2017, 10:10:44 PM): That is disappointing, but give me a few minutes and I'll install the app
Carter B (9/22/2017, 10:11:05 PM): Let me know when you have done that.
Me (9/22/2017, 10:11:37 PM): Before I do, obviously I have access to the Hulu web site. Can we fix the problem there?
Carter B (9/22/2017, 10:11:41 PM): We cannot.
Me (9/22/2017, 10:12:59 PM): Installing. What do customers without smartphones of who don't want to install the Hulu app do?
Carter B (9/22/2017, 10:13:11 PM): They have to manually add the content to My Stuff until we figure this out.
Me (9/22/2017, 10:14:30 PM): Logged in now
Carter B (9/22/2017, 10:14:34 PM): On the app?
Me (9/22/2017, 10:14:41 PM): Correct
Carter B (9/22/2017, 10:15:16 PM): Ok, now when you go into the app, you should be prompted to "Import Watchlist."
Me (9/22/2017, 10:16:05 PM): The first and so far only screen is "Lineup" with START WATCHING Will & Grace (1198) S1 E1 - Pilot
Carter B (9/22/2017, 10:16:08 PM): Ok, go to My Stuff.
Me (9/22/2017, 10:16:33 PM): Done
Carter B (9/22/2017, 10:16:41 PM): On the app are you seeing any of your Watchlist content?
Me (9/22/2017, 10:17:20 PM): I am not. Under "TV Shows" there is just a message "Use the (+) button when you find..."
Carter B (9/22/2017, 10:18:09 PM): Got it.
Carter B (9/22/2017, 10:18:26 PM): Let's try something else.
Carter B (9/22/2017, 10:18:35 PM): So please close the Hulu app completely.
Me (9/22/2017, 10:18:49 PM): Closed
Carter B (9/22/2017, 10:19:33 PM): Now go back in. It will have you log in. When it asks you "Who's Watching?" Select the option to create another profile.
Me (9/22/2017, 10:20:27 PM): Logging in (again)
Me (9/22/2017, 10:21:17 PM): It splashed a screen saying "Welcome, XXXXXX" then went to the screen I described before
Carter B (9/22/2017, 10:21:22 PM): Got it.
Carter B (9/22/2017, 10:23:11 PM): Do you have any other devices that you have not used Hulu on?
Me (9/22/2017, 10:24:24 PM): I do not, at least none which you support Hulu
Me (9/22/2017, 10:24:52 PM): s/you/would/
Carter B (9/22/2017, 10:25:06 PM): Got it.
Carter B (9/22/2017, 10:25:17 PM): Ok, then I can look into getting the content added to your My Stuff myself.
Me (9/22/2017, 10:25:41 PM): That would be great
Carter B (9/22/2017, 10:28:02 PM): Ok, that will take a little bit of time, so give me a minute to do that.
Me (9/22/2017, 10:28:45 PM): Take all the time you need
Me (9/22/2017, 10:29:29 PM): FYI, in the Hulu app I can select ACCOUNT and "XXXXXX" is a drop-down which includes "+ New Profile"
Carter B (9/22/2017, 10:30:09 PM): Got it. I don't think that will work, so I won't make you do that.
Me (9/22/2017, 10:31:20 PM): Okey-dokey
Me (9/22/2017, 10:31:31 PM): Uninstalling the app
Carter B (9/22/2017, 10:35:57 PM): I am still here, just getting everything added.
Me (9/22/2017, 10:36:55 PM): Thanks
Carter B (9/22/2017, 10:37:35 PM): My pleasure.
Carter B (9/22/2017, 10:44:07 PM): Almost done.
Me (9/22/2017, 10:46:24 PM): These lists are a kind of personality test, albeit of potential multiple personalities
Carter B (9/22/2017, 10:46:53 PM): Which lists?
Me (9/22/2017, 10:47:11 PM): Watchlists (ans watch history)
Carter B (9/22/2017, 10:48:12 PM): Also I understand that many people use accounts so it isn't all going to be a single person. Unless of course it is just one person.
Carter B (9/22/2017, 10:50:31 PM): I think I got everything added to your My Stuff. Can you go into the Hulu app on your Roku and check it out?
Me (9/22/2017, 10:51:21 PM): Will do now
Carter B (9/22/2017, 10:51:37 PM): Perfect.
Me (9/22/2017, 10:52:06 PM): Prompted to log in. Doing so now
Carter B (9/22/2017, 10:52:16 PM): Got it.
Me (9/22/2017, 10:53:56 PM): Activated, logged in, "XXXXXX" selected and now "We're building your line-up"
Carter B (9/22/2017, 10:54:52 PM): Got it.
Me (9/22/2017, 10:58:01 PM): I see 16/24 TV shows and 31/50 movies
Carter B (9/22/2017, 10:58:42 PM): I added everything that I see in your Watchlist.
Me (9/22/2017, 10:58:51 PM): I appreciate your effort so far. How about the remaining 8 TV shows and 19 movies?
Me (9/22/2017, 10:59:45 PM): That seems odd. I have the Watchlist web page open next to this chat and counted