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beq
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New Roku remote control models

Mon Sep 25, 2017 1:12 pm

It was in the news that Roku will start selling a new Wi-Fi Direct remote that looks like the enhanced Roku TV remote (with the addition of a power button on top), but supposedly to be used with the streaming players.  The power button as well as the side volume buttons will supposedly control 3rd party TV's via HDMI-CEC.

ETA?

Can it pair with an actual Roku TV instead (in case we lose/damage the original enhanced TV remote)?  With the power and volume buttons controlling the Roku TV via Wi-Fi instead of HDMI-CEC (just like the original TV remote would)?

P.S.  Certain Roku TV models are sold with an IR (non-enhanced) remote.  Such as the TCL 55" C803 sold at Costco or the 55" P605 sold at Best Buy (which are slightly cheaper versions of the C807 and P607 series that are normally sold with the enhanced Wi-Fi remote).  Can these TV's actually pair with an enhanced Roku TV remote?
 
beq
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Re: New Roku remote control models

Thu Oct 05, 2017 9:40 am

Let me consolidate my later posts on the subject:

beq wrote:
There are a couple variants of the new enhanced (Wi-Fi) remote with the added TV power and volume buttons.  The 2017 Streaming Stick/+ remote just has the voice search.  Only the 2017 Ultra remote has the headphone jack private listening, remote finder, and gaming buttons.

Will either new remote work with the 2016 Ultra, older Roku 3, etc?

Can the new remote with headphone jack also work with the new SS/+?

When will Roku start selling them as extra accessories?

How do the TV power/volume buttons work?  Continues to rely on the Roku player to send HDMI-CEC commands, or the remote itself sends (auto-programmed) IR codes?  Both methods have been mentioned in the press.

Can the new remotes work with an actual Roku TV?  I assume the factory enhanced remote that comes with a Roku TV performs the TV power and volume controls via a more direct method over Wi-Fi?  Plus it has a mute side button in addition to Vol +/-.


beq wrote:
The website pictures of the remote for all the new Roku players show the same 3 out of the 4 shortcut buttons (Netflix, Sling, Hulu, then a variable 4th shortcut based on the Roku model).  Will all the new retail SKUs follow this arrangement, or for example will Best Buy's stock have a different pattern?

Incidentally all the 2017 TCL Roku TV's that I bought have the same first 3 remote shortcut buttons (Netflix, Sling, Hulu), plus Starz.  Even though TCL's website pictures show a different arrangement (Netflix, Sling, HBO Now, Amazon).

Anyways, sure wish we could choose the shortcut buttons that we want.  For example I'd like to get the Streaming Stick+ for travel, but its 4th remote shortcut is PS Vue which we don't use.  We'd like DTV Now instead, which is the 4th shortcut on the remote bundled with the regular Streaming Stick.


FWIW Cord Cutter News says that these new remotes have an IR transmitter to control the TV power/volume (while using Wi-Fi Direct to communicate with the player).  And that all the new players sold at Walmart have Vudu as the 4th remote shortcut button.

I wonder what happens if Roku can't autodetect the TV model and correctly load the IR code, is there a menu to do this manually?


Anyways, Roku customer support doesn't know when these new remotes will be available to buy as extra accessories.

I want several of the new remote that comes with the 2017 Ultra -- would like both TV power/volume and headphone jack private listening.  That is, assuming these functions will work with the 2017 Streaming Stick+ 4K, 2016 Ultra, 2016 Streaming Stick, and older players such as the Roku 3 (after they've been upgraded to Roku OS8)?
 
Streams
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Re: New Roku remote control models

Thu Oct 05, 2017 12:25 pm

Is there any confirmation that the remote sold with the new Roku Stick will have an IR emitter on it to control TV power and volume?  

Why are we on a Roku forum with Roku employees yet having to speculate things that Cord Cutter News tells us about Roku products?  Do they do it just to infuriate us?  
 
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RokuShawnS
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Re: New Roku remote control models

Thu Oct 05, 2017 12:58 pm

Streams wrote:
Is there any confirmation that the remote sold with the new Roku Stick will have an IR emitter on it to control TV power and volume?  

Why are we on a Roku forum with Roku employees yet having to speculate things that Cord Cutter News tells us about Roku products?  Do they do it just to infuriate us?  

Unless I missed something, the remote sold with the new Stick will be able to control TV power and volume IF you have a compatible TV.
C. Shawn Smith
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The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
Streams
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Re: New Roku remote control models

Thu Oct 05, 2017 1:00 pm

RokuShawnS wrote:
Streams wrote:
Is there any confirmation that the remote sold with the new Roku Stick will have an IR emitter on it to control TV power and volume?  

Why are we on a Roku forum with Roku employees yet having to speculate things that Cord Cutter News tells us about Roku products?  Do they do it just to infuriate us?  

Unless I missed something, the remote sold with the new Stick will be able to control TV power and volume IF you have a compatible TV.

What would constitute a compatible TV?  Will the remote have an IR emitter?  I have seen speculation go both ways, IR or thru HDMI.  No confirmation.
 
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RokuShawnS
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Re: New Roku remote control models

Thu Oct 05, 2017 1:11 pm

Streams wrote:
RokuShawnS wrote:
Streams wrote:
Is there any confirmation that the remote sold with the new Roku Stick will have an IR emitter on it to control TV power and volume?  

Why are we on a Roku forum with Roku employees yet having to speculate things that Cord Cutter News tells us about Roku products?  Do they do it just to infuriate us?  

Unless I missed something, the remote sold with the new Stick will be able to control TV power and volume IF you have a compatible TV.

What would constitute a compatible TV?  Will the remote have an IR emitter?  I have seen speculation go both ways, IR or thru HDMI.  No confirmation.

That I'm not sure about.  I have a meeting in about 45 meetings, and if I have time I'll ask.
C. Shawn Smith
Community Liaison

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The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
twiceover
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Re: New Roku remote control models

Thu Oct 05, 2017 2:11 pm

RokuShawnS wrote:
That I'm not sure about.  I have a meeting in about 45 meetings, and if I have time I'll ask.

I can totally imagine RokuShawnS's meetings...


Shawn: "The guys in the forum..."
BigBossMan: "What do those a-holes want this time!?"


Probably not how it goes, just what runs through my head.
 
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atc98092
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Re: New Roku remote control models

Thu Oct 05, 2017 2:18 pm

twiceover wrote:
RokuShawnS wrote:
That I'm not sure about.  I have a meeting in about 45 meetings, and if I have time I'll ask.

I can totally imagine RokuShawnS's meetings...


Shawn: "The guys in the forum..."
BigBossMan: "What do those a-holes want this time!?"


Probably not how it goes, just what runs through my head.

But he tries, I know that. I sense there are times he's as frustrated as we are. Especially if he knows something but isn't allowed to state it publicly. 
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
 
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RokuShawnS
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Re: New Roku remote control models

Thu Oct 05, 2017 3:06 pm

I have an answer, but am awaiting final confirmation from someone, so can't specifically comment yet. As soon as I have it, I'll let you guys know.
C. Shawn Smith
Community Liaison

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The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
beq
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Re: New Roku remote control models

Fri Oct 06, 2017 12:37 am

Streams wrote:
Is there any confirmation that the remote sold with the new Roku Stick will have an IR emitter on it to control TV power and volume? 

Thanks for getting an official answer... let's all put Shawn's feet to the fire (j/k) :mrgreen:

I'm hoping we'll see the new remotes being offered for sale at Roku.com right after Roku OS 8 has rolled out.
 
beq
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Re: New Roku remote control models

Mon Oct 09, 2017 3:08 am

From CNET:

Streaming Stick ($50): The signature addition, a remote that with buttons that control your TV's power and volume, is great. For many people it's easily worth the $20 extra to ditch their TV's remotes (sorry, Sideclick). Some other streamers, including Apple TV, Fire TV, Chromecast and even Roku offer some TV control already, but the new Roku remote is different. Instead of HDMI CEC, a system that depends on your TV's compatibility and can be spotty in my tests, Roku's clicker uses standard infrared (IR) commands, so it should work with just about any television. Roku says setup is easy and codes are beamed to the clicker so you don't have to input them manually. 

The Stick is also the cheapest Roku with voice capability on the remote, another feature not found on the 2016 stick. It works fine for search and adds new capabilities like input switching and natural language (see below), but it's a far cry from Alexa. Roku is not selling the new remote separately.

Some have taken CNET's article to mean that Roku won't be selling these new streaming player enhanced remotes (with the TV power/volume) separately.  Hope not true?



P.S.  Off topic, but I hoped that Roku would also sell replacement Roku TV enhanced remotes, but it looks like this is even less likely...
 
Streams
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Re: New Roku remote control models

Mon Oct 09, 2017 5:19 am

And this just proves my point.  The Roku employees can't tell us whether the remote is IR or not so we have to go to Cnet to find out.

Those of us who have been loyal to Roku since the beginning and come to the forum to participate can't even get the common decency to get simple and basic information from Roku, and have to go to 3rd party news companies instead.

It makes no sense.
 
beq
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Re: New Roku remote control models

Mon Oct 09, 2017 10:24 am

:(  Like you I'm waiting for my Amazon orders (2017 Ultra and 4K Stick+) just to test out the remote compatibility situation, so I can make plans accordingly for other family members.
 
robkonz
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Re: New Roku remote control models

Tue Oct 10, 2017 7:10 pm

I got my new Ultra today. It does have an IR blaster built into it. My only complaint right now it that you can not seperate the power and volume. What I mean by that is that if you have an LG TV and a Samsung sound bar. You will only be able to control the Volume or the Power. Not both. I really hope they change this soon. 
 
beq
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Re: New Roku remote control models

Wed Nov 01, 2017 12:33 am

^ That would be a good improvement.

Anyways I'd tested swapping the bundled remotes between the 2017 Ultra and 4K Stick+ (both running OS 8.0), and the 2016 Ultra, HD Stick, and Roku 3 (all running OS 7.7).

This was a couple of weeks ago so my memory's fuzzy, but ifrecall correctly:

When pairing the 2017 Ultra remote to the 2017 Stick+, the headphone jack worked fine (but not the lost remote finder function, obviously).  Which is good, because if I remember with the 2016 Stick on OS 7, Roku had disabled the ability to use the headphone jack on a remote.

I could also pair the old Roku 3 remote to the 2017 players and the headphone jack also worked fine.

But when pairing any of the 2017 enhanced remotes to the older players still running OS 7.7, the remote's TV power and volume buttons didn't work (here's hoping for the OS 8.0 update).  Furthermore, the 2017 Ultra remote's headphone jack didn't work with older players like the Roku 3, for some reason.

I did run into audio drop-outs using the headphone jack with the remote on 5GHz, but I can make a separate post on that later...

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