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mike1597
Topic Author
Posts: 75
Joined: Fri Oct 28, 2016 9:29 pm

Ultra 4660X problems

Sat Oct 21, 2017 7:51 pm

Ultra 4660X -Software Version: 8.0.0 Build: 3105-46, last updated on Oct 18

Since my Ultra was updated to build 3105-46 I have had 4 instances in 3 days where the sound has stopped, and the display went to “snow” or top half “snow” and bottom half green.  Pressing the home or OK button resulted in a temporary black screen that goes back to the snow/green display.  The only way to recover is to pull the Roku power cord.  
This has happened with more than one app so I assume this is a Roku Software issue.  
 
mike1597
Topic Author
Posts: 75
Joined: Fri Oct 28, 2016 9:29 pm

Re: Ultra 4660X problems

Wed Oct 25, 2017 6:51 pm

Okay, I'm still having this issue.  I thought it may have cleared up but it happened twice today requiring pulling the power cord.
Anyone else having issues with Ultra 4660?
 
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RokuShawnS
Roku Engineering
Posts: 6625
Joined: Thu Mar 10, 2011 2:21 pm

Re: Ultra 4660X problems

Thu Oct 26, 2017 1:35 am

This is the 2017 Ultra, correct?
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
mike1597
Topic Author
Posts: 75
Joined: Fri Oct 28, 2016 9:29 pm

Re: Ultra 4660X problems

Thu Oct 26, 2017 6:39 am

Yes this is a 2017 Ultra.  TV is Sony XBR-65X750D.  
 
mike1597
Topic Author
Posts: 75
Joined: Fri Oct 28, 2016 9:29 pm

Re: Ultra 4660X problems

Sat Oct 28, 2017 12:29 pm

I think I have narrowed this down to an issue with the Auto-adjust display refresh rate setting.  It was set to enabled.  I changed it to Disabled and so far this issue seems to have gone away. When the contents native format changes the display refresh rate becomes out of sync.  Not sure why this is happening.

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