Footwedge wrote:I guess my biggest complaint about this whole affair is that there is no direct way of dealing with Roku. The customer service portal is worthless, as we can all attest; you can't email, you can't call, we have to deal with issues through a blog interface? What the flower kind of customer service is that?!
I note that Roku stock has sky rocketed in the past week; good for them, but if this issue and their whole pee poor customer service process were to become common knowledge you have to wonder how that might affect their reputation. Just saying . . .
acejavelin wrote:Keeweekid wrote:I have a philips tv model 32pfl3504d/f7
Roku model 3700x serial 7g2gag270613
I have to reset the tv to 720p each time the TV is turned off then on again. I have tried a manual update and it says everything is OK and up-to-date, but then I turned it off, then turn on, and I get the same error message: “ format not supported.” Please help. Thanks!
This is exactly the same problem I am having with the same TV... How are you resetting the TV to 720p?
I'm not really sure, Acejavelin....When I get the error message, I simply reset by pushing a pin in the back and it returns me to the factory setting Roku welcome. I have to input my wifi password each time, then it scrolls through the resolution settings. After it tries automatically to choose, I hit enter, I think, which takes me to to a the other option, which is only 720p. After that, I have to log in to log in online and enter the intital code. I have probably done this each night since the bug started, and only recently I have noticed that the reset button doesn't guarantee I'll move on to the setup. Sometimes I have to push the reset 2-3 times. I'm new to trying to troubleshoot these issues. Are we just waiting to see if one day it turns on normally again? Or do we have to keep trying each day to see if the setting holds?
Premiere+4630 wrote:I started a thread about another gremlin that appeared with OS 8, and the official advice I was given was to "Try a brand new cable!" and "Check for debris in the HDMI port!"
Gimme a break...
I've had that Premiere running for a year without ever seeing the purple tinting, but all of a sudden and mysteriously after the OS 8 update, it started happening...but it's a cable issue? Pretty crazy coincidence.
tenbucks wrote:On local media via Plex, I'm seeing about 5 to 10% of the lines on external subtitles delayed by about 0.5 seconds. Does not happen at all when viewed via a Fire TV or at a relative's Roku that is still on version 7.x.
RokuDale wrote:For users that need to use 720P please try this sequence mentioned in this post when it appears you've been switched to Auto:
https://forums.roku.com/viewtopic.php?f ... 59#p576734
RokuDale wrote:How are you determining that the Roku is set to 1080P?
When doing the remote button sequence, make sure the TV and AVR are set to display whatever is coming out of the Roku. Do not switch hdmi inputs or turn anything in the system off.