Your Digital Media Has Never Looked So Good

 
Dakotah
Topic Author
Posts: 94
Joined: Tue Feb 23, 2010 8:24 pm

Build 8.0.1.4018 on 2016 Ultra: Screeching Audio at Start of Stream

Tue Nov 21, 2017 5:16 pm

Just manually updated to Build 8.0.1.4018 on one of my Roku Ultras (2016 model). It's connected to my Onkyo receiver via optical. Roku is set to Dolby-Digital only. Now, on about 50% of my stream starts, I get about a second of LOUD high-pitched screeching before the receiver syncs-up with the stream and resumes as normal. This never happened on 8.0.0. I haven't gotten a chance to do much experimenting, but it seems to be especially prevalent with my local media through Plex. 
 
Dakotah
Topic Author
Posts: 94
Joined: Tue Feb 23, 2010 8:24 pm

Re: Build 8.0.1.4018 on 2016 Ultra: Screeching Audio at Start of Stream

Wed Nov 22, 2017 12:08 pm

I reverted back to 8.0.0 and the screech is gone...it was unbearable. 
 
fuzzy
Posts: 140
Joined: Thu Dec 11, 2008 11:17 pm
Location: gordonsville,va

Re: Build 8.0.1.4018 on 2016 Ultra: Screeching Audio at Start of Stream

Wed Nov 22, 2017 3:05 pm

with this build i've lost audio in youtube app twice and then it stops reacting to remote and needs to be reset :oops:
sony xbr65x850c tv, TX-RZ810 ONKYO rec., HDMI to REC., roku ultra and roku3 both wired,technicolor c2000t modem, 20 mbs dsl
 
blunderdome
Posts: 14
Joined: Wed Nov 22, 2017 9:39 pm

Re: Build 8.0.1.4018 on 2016 Ultra: Screeching Audio at Start of Stream

Wed Nov 22, 2017 9:42 pm

Came here to say I'm having the same problem. Model 4640X build 4018-29. Using optical output. No problems previously - post update I'm getting awful screeching at the start of streaming as you described.

Quick update - reverted as suggested and the screech is gone. I'm using Dolby only, same as OP. Issue was present in Netflix, Hulu, and Plex.
 
badspoon22
Posts: 1
Joined: Sat Nov 25, 2017 9:23 am

Re: Build 8.0.1.4018 on 2016 Ultra: Screeching Audio at Start of Stream

Sat Nov 25, 2017 9:31 am

I'm having the same issue and have basically the same setup. I have a 2016 ultra running Dolby over optical. Before the update to 8.0.1 everything was good and afterwards I get this loud pop/screech almost every time I start something. The only thing that fixed it was rolling the update back.

Any official word on this?
 
capatty
Posts: 12
Joined: Tue Jan 28, 2014 12:51 pm

Re: Build 8.0.1.4018 on 2016 Ultra: Screeching Audio at Start of Stream

Sat Nov 25, 2017 3:05 pm

Have the same model, and I encountered a similar audio problem on the 7.7 and 8.0.0 firmwares; switching TV inputs temporarily stopped the screeching noise. I'm also encountering periodic white flashes across the screen. The 8.0.1 update seems to have resolved the audio problems, but not the white flashes.
TCL 55 inch 6 Series R613 (SN:YS00W7626058)
TCL 42 inch 5 Series (SN:YS00SA847038)
AVR: Samsung HW-N950 (5.1 DD, DTS+)
 
Lykkedk
Posts: 9
Joined: Sun Nov 26, 2017 1:12 pm

Re: Build 8.0.1.4018 on 2016 Ultra: Screeching Audio at Start of Stream

Wed Nov 29, 2017 4:54 am

"The only thing that fixed it was rolling the update back"
I also got the squuiizzzing loud noise, when stream starts through the optical on my Ultra on the 8.01 firmware...
But how do i roll it back to previous version ?
Rgds; Jesper.
 
blunderdome
Posts: 14
Joined: Wed Nov 22, 2017 9:39 pm

Re: Build 8.0.1.4018 on 2016 Ultra: Screeching Audio at Start of Stream

Wed Nov 29, 2017 11:08 am

Lykkedk wrote:
"The only thing that fixed it was rolling the update back"
I also got the squuiizzzing loud noise, when stream starts through the optical on my Ultra on the 8.01 firmware...
But how do i roll it back to previous version ?
Rgds; Jesper.

Press Home 5 times, Fast Forward 3 times, and Rewind 2 times.  Should take you to a secret menu with an option to "Update Firmware".  This should actually roll your firmware back to the previous version.

Please make sure to log a ticket about the issue with Roku - the more reports they have the more likely we are to see a fix in the next update.
 
hackztor
Posts: 95
Joined: Sun Oct 25, 2015 11:54 am

Re: Build 8.0.1.4018 on 2016 Ultra: Screeching Audio at Start of Stream

Wed Nov 29, 2017 5:43 pm

Once again sad sad sad Roku. Quality control has gone down way too much. Get your act together you are not the only name in the game anymore.
 
Dakotah
Topic Author
Posts: 94
Joined: Tue Feb 23, 2010 8:24 pm

Re: Build 8.0.1.4018 on 2016 Ultra: Screeching Audio at Start of Stream

Fri Dec 01, 2017 8:02 pm

My other Roku Ultra...which is connected to a Sony Soundbar via optical was automatically updated to Build 8.0.1.4018. Similar issue noted. While the sound is not as loud or long as it is on the other Ultra...a noticeable "beep" is present at the beginning of most stream-starts.
 
blunderdome
Posts: 14
Joined: Wed Nov 22, 2017 9:39 pm

Re: Build 8.0.1.4018 on 2016 Ultra: Screeching Audio at Start of Stream

Sat Dec 02, 2017 11:51 pm

So my Roku auto updated back to this version tonight and I no longer have the option to downgrade (going to the downgrade menu only gives me the option of downgrading to the same version). Anyone know of a way to force it back or am I stuck with this until Roku fixes it? Very unhappy right now as I just bought this thing...
 
Lykkedk
Posts: 9
Joined: Sun Nov 26, 2017 1:12 pm

Re: Build 8.0.1.4018 on 2016 Ultra: Screeching Audio at Start of Stream

Sun Dec 03, 2017 2:53 am

Same issue.
- Previeus firmware did not make this pitchtone.

This highpitch tone when changing streams are unbareable !

Jesper.
 
User avatar
RokuShawnS
Roku Engineering
Posts: 6625
Joined: Thu Mar 10, 2011 2:21 pm

Re: Build 8.0.1.4018 on 2016 Ultra: Screeching Audio at Start of Stream

Mon Dec 04, 2017 9:38 am

Please make sure you include your Roku model number, firmware build version, and your Roku serial number/DeviceID (Settings > System > About)
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
blunderdome
Posts: 14
Joined: Wed Nov 22, 2017 9:39 pm

Re: Build 8.0.1.4018 on 2016 Ultra: Screeching Audio at Start of Stream

Mon Dec 04, 2017 9:58 am

RokuShawnS wrote:
Please make sure you include your Roku model number, firmware build version, and your Roku serial number/DeviceID (Settings > System > About)

Roku Model - 4640X - Roku Ultra
Firmware - 8.0.1 build 4018-29
SN - YP006U076521
Device ID 7LC736076521
Last edited by blunderdome on Mon Dec 04, 2017 11:10 am, edited 1 time in total.
 
Lykkedk
Posts: 9
Joined: Sun Nov 26, 2017 1:12 pm

Re: Build 8.0.1.4018 on 2016 Ultra: Screeching Audio at Start of Stream

Mon Dec 04, 2017 10:51 am

RokuShawnS wrote:
Please make sure you include your Roku model number, firmware build version, and your Roku serial number/DeviceID (Settings > System > About)

Sure :)
Version 298.01E04018A Build date 20171115
S/N YP0098901589 Device ID 7LC739901589
Roku ultra
Rgds; Jesper

Who is online

Users browsing this forum: No registered users and 30 guests