Your Digital Media Has Never Looked So Good

 
offthegrid
Posts: 7
Joined: Tue Jan 16, 2018 1:39 pm

Re: NBC channel will not load

Sun Jan 21, 2018 2:27 pm

AnitaG wrote:
offthegrid wrote:
It loads fine for me.  I've tried it a few times today after seeing this post.  I've got a P+

We have 3 Roku Premier +, and 2 old school AV connection Rokus. The NBC app doesn't work on any of them......and hasn't for over a week. 

So its an issue somewhere on Roku's network or NBC's network, it could also be some kind of DNS issue. 
If the app itself were bad no one would be able to load it.  I have had issues with audio sync on just amazon but I could watch it on a pc without issue which pointed to my device so I finally did a full factory reset and that cleared it up but the odds that all of your devices have the same issue are pretty long.  
 
SaltyFrog75
Posts: 1
Joined: Thu Jan 25, 2018 3:39 pm

Re: NBC channel will not load

Thu Jan 25, 2018 3:47 pm

I'm having this problem too. Everyone who is having this issue should send a message to NBC. 

https://www.nbc.com/contact-us

I selected "I am having a technical problem" and "The app is crashing or failing to open"
 
dekorius2004
Posts: 1
Joined: Tue Jan 30, 2018 12:59 pm

Re: NBC channel will not load

Tue Jan 30, 2018 1:03 pm

I've been reporting and sent an email to nbc today. Mine hasn't worked for weeks, even after removing, resetting and reinstalling.
 
beancrisp
Topic Author
Posts: 11
Joined: Mon Apr 17, 2017 7:04 pm

Re: NBC channel will not load

Sat Feb 03, 2018 10:37 pm

NBCSupport recommended I reset the Advertiser ID on my Roku. I did and it worked.
 
OptimusPrimal81
Posts: 1
Joined: Mon Feb 05, 2018 1:19 pm

Re: NBC channel will not load

Mon Feb 05, 2018 1:26 pm

Thank you. I reset the advertiser ID and it worked. I'm glad it was an easy fix but frustrated it took so long to find the solution.
 
vladntash
Posts: 1
Joined: Mon Feb 05, 2018 7:22 pm

Re: NBC channel will not load

Mon Feb 05, 2018 7:27 pm

I’m also getting this reply. My internet is down and I’m using my cell phone hotspot. Also ATT.  Very disappointing. 
 
sparek
Posts: 10
Joined: Fri Sep 01, 2017 9:41 am

Re: NBC channel will not load

Wed Feb 07, 2018 12:28 pm

vladntash wrote:
I’m also getting this reply. My internet is down and I’m using my cell phone hotspot. Also ATT.  Very disappointing. 

Does resetting the advertiser's id help with this?
I was going to try resetting the advertiser's id the next time I'm over at the AT&T persons place (it's not me personally that is having this issue... but I don't have AT&T wireless for my Internet).
 
Davacik
Posts: 1
Joined: Wed Aug 29, 2018 10:56 pm

Re: NBC channel will not load

Wed Aug 29, 2018 11:03 pm

My Roku has not been able to load the NBC channel this evening. Gives me the three dots for a few seconds and then pops me back out to the home page of Roku. Other channels work.
Anyone else having this issue currently?
 
Bfissarahsmom
Posts: 1
Joined: Fri Nov 03, 2017 3:36 pm

Re: NBC channel will not load

Sat Sep 01, 2018 12:58 pm

I’m having the same problem. It’s been that way for a couple weeks for me. I’ve uninstalled and reinstalled and it’s just FUBAR. I get the 3 dots like it’s loading, and it closes.
 
bmn
Posts: 78
Joined: Sun Aug 08, 2010 9:35 am

Re: NBC channel will not load

Thu Sep 13, 2018 6:52 pm

i encountered a similar problem recently too. the nbc app would partially load. i would get the side navbar and the three dots in the main window. the three dots would blink sequentially for a bit and then the app would exit to the roku home screen. i got the app working again by uninstalling, rebooting, and then reinstalling. it stopped working again when i marked some shows as favorites, so i uninstalled, rebooted, reinstalled, and it's working again. no more marking shows as favorites for me. i don't have an nbc profile, but i do have the app linked to my cable tv provider. i'm using a roku 3 running sw version 8.1.0 build 4145-04.
 
Kaluzd
Posts: 2
Joined: Mon Sep 17, 2018 6:53 pm

Re: NBC channel will not load

Mon Sep 17, 2018 6:57 pm

I had this same issue. Try this....
Home
Settings
System
Power
System restart

Now it works!
 
Kaluzd
Posts: 2
Joined: Mon Sep 17, 2018 6:53 pm

Re: NBC channel will not load

Mon Sep 17, 2018 6:58 pm

I tried uninstalling and reinstalling it first but that did not work. The system restart did work.
 
Bee14150
Posts: 1
Joined: Thu Oct 11, 2018 1:41 pm

Re: NBC channel will not load

Thu Oct 11, 2018 1:50 pm

I was (just now) having the same issue. I fixed it by removing the app, then did a system update. I reinstalled the app, and it worked like a charm.

Who is online

Users browsing this forum: jeffrok and 53 guests