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Miken222
Topic Author
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Joined: Tue Mar 06, 2018 10:17 pm

TCL roku t.v. and home theater system not working

Tue Mar 06, 2018 10:29 pm

Surround sound only works with charter cable not any roku channels why
 
twiceover
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Joined: Wed Dec 11, 2013 12:49 pm

Re: TCL roku t.v. and home theater system not working

Tue Mar 06, 2018 10:35 pm

Please post more information. Models of TV, receiver, how is the audio connected, etc...
 
Miken222
Topic Author
Posts: 4
Joined: Tue Mar 06, 2018 10:17 pm

Re: TCL roku t.v. and home theater system not working

Tue Mar 06, 2018 10:57 pm

TCL roku tv and 1000 watt RCA home theater system brand new out the box all hooked in through HDMI
 
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RokuShawnS
Roku Engineering
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Joined: Thu Mar 10, 2011 2:21 pm

Re: TCL roku t.v. and home theater system not working

Tue Mar 06, 2018 11:14 pm

Make/Model #s please.

Needed information
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
jadescott
Posts: 1
Joined: Wed Mar 07, 2018 3:26 am

Re: TCL roku t.v. and home theater system not working

Wed Mar 07, 2018 5:00 am

Roku streaming players that connect to your TV as well as Roku TV that have the streaming experience built in. Just connect them to the Internet, set up a Roku account, and start streaming.
 
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RokuDale
Roku Engineering
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Re: TCL roku t.v. and home theater system not working

Sun Mar 11, 2018 12:11 pm

Do you have ARC enabled?
 
Miken222
Topic Author
Posts: 4
Joined: Tue Mar 06, 2018 10:17 pm

Re: TCL roku t.v. and home theater system not working

Sun Mar 11, 2018 2:54 pm

Yes it is
 
Miken222
Topic Author
Posts: 4
Joined: Tue Mar 06, 2018 10:17 pm

Re: TCL roku t.v. and home theater system not working

Sun Mar 11, 2018 2:56 pm

Mind you that surround works on my cable and through my blue ray just not streaming
 
captivater
Posts: 201
Joined: Mon Sep 01, 2014 11:03 am

Re: TCL roku t.v. and home theater system not working

Wed Mar 14, 2018 10:35 am

Not Roku's fault.
Some AV Receivers/Soundbars play nice with Roku TVs. Others do not.

I have two '17 4K Roku TVs - same brand.
One ARC HDMI works great via Vizio soundbar.

But the other is hooked up to a Yamaha AV receiver. It errors out whenever inputs are switched on the Roku TV and it attempts to decode the new stream.

Good news is a workaround exists:
Disable ARC within AV Receiver's settings, but keep CEC/System Control on (that way the volume buttons on Roku TV remote continue to control volume and power).
Keep HDMI ARC plugged in for both equipment.
Also use a SPDIF Toslink cable and set receiver to the SPDIF input.
 
apodtele
Posts: 99
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Re: TCL roku t.v. and home theater system not working

Wed Mar 14, 2018 1:56 pm

Search for “hdmi arc”. You will find some solutions. One suggestion is to avoid DD+. Manuallly set audio protocol to something like DTS DD (no plus).
 
captivater
Posts: 201
Joined: Mon Sep 01, 2014 11:03 am

Re: TCL roku t.v. and home theater system not working

Thu Mar 15, 2018 12:06 pm

apodtele wrote:
Search for “hdmi arc”. You will find some solutions. One suggestion is to avoid DD+. Manuallly set audio protocol to something like DTS DD (no plus).


And limit the stream to stereo?

There’s a workaround for that too.
Just leave one speaker plugged.
Monomental!
 
apodtele
Posts: 99
Joined: Thu Jul 27, 2017 6:30 am

Re: TCL roku t.v. and home theater system not working

Fri Mar 16, 2018 7:23 am

captivater wrote:
apodtele wrote:
Search for “hdmi arc”. You will find some solutions. One suggestion is to avoid DD+. Manuallly set audio protocol to something like DTS DD (no plus).


And limit the stream to stereo?

No. For me Dolby Digital works great, Dolby Digital Plus including Autodetect[ed] doesn't work at all.
 
Gimmpy04
Posts: 3
Joined: Tue Jul 23, 2019 2:23 pm

Re: TCL roku t.v. and home theater system not working

Tue Jul 23, 2019 2:26 pm

apodtele solution worked for me. Created an account just to share my results. Thanks for saving me a headache.
 
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RokuTannerD
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Joined: Tue Mar 20, 2018 2:37 pm

Re: TCL roku t.v. and home theater system not working

Tue Jul 23, 2019 4:05 pm

@Gimmpy04 

Thanks for the observation. 

Which specific model of Roku TV do you own (Settings>System>About), and what specific make/model of A/V receiver are you encountering issues with when trying to play Dolby Digital+ content? Does this occur in all channels, such as Netflix and Amazon Prime Video? 

Thanks,
Tanner
Tanner D.
Roku Community Manager

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