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JWBrandt1
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Express keeps going to home screen

Sat Apr 28, 2018 1:30 pm

I recently bought a Roku Express. I have been streaming Hulu Live, and a couple times a day it just randomly closes out and puts me back at the Roku home screen with no warning? How do I fix this?

I’m out of ideas to fix this.... please.
 
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Basil
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Re: Express keeps going to home screen

Sat Apr 28, 2018 6:07 pm

Is that the only app that exhibits this behavior? Does it do it on other apps, say apps that you can authorize against Hulu with Live TV? Or Amazon? Or Netflix? Or anything?
Basil
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scottv60
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Re: Express keeps going to home screen

Sat Jun 30, 2018 3:29 pm

I'm having the same issue, and it's not just one app. It kicks you out of any app after a while.
 
Tacoma
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Re: Express keeps going to home screen

Tue Jul 03, 2018 6:45 am

This has also been happening to me with the Disney now channel. Makes me really upset because that is my son's favorite channel and he only has certain shows he likes to watch. Not sure what to do!
 
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Basil
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Re: Express keeps going to home screen

Tue Jul 03, 2018 8:05 am

Tacoma wrote:
This has also been happening to me with the Disney now channel. Makes me really upset because that is my son's favorite channel and he only has certain shows he likes to watch. Not sure what to do!

While you're watching Disney Now on your Roku Express, the stream will suddenly stop and the Roku will return to the Home screen? Nobody touching the remote or anything? Is that a correct restatement of your issue?
Basil
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Roku Ultra (4660)
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Roku boxes from every generation.
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Tacoma
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Re: Express keeps going to home screen

Tue Jul 03, 2018 8:09 am

Basil wrote:
Tacoma wrote:
This has also been happening to me with the Disney now channel. Makes me really upset because that is my son's favorite channel and he only has certain shows he likes to watch. Not sure what to do!

While you're watching Disney Now on your Roku Express, the stream will suddenly stop and the Roku will return to the Home screen? Nobody touching the remote or anything? Is that a correct restatement of your issue?


That is correct. I will click on the disney now app it will go into it but then as soon as I click on shows it will kick me back to the home screen. I am able to access the app on my tablet and my phone so I do not think it is a problem with the app :(
 
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Basil
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Re: Express keeps going to home screen

Tue Jul 03, 2018 9:11 am

Tacoma wrote:
...I will click on the disney now app it will go into it but then as soon as I click on shows it will kick me back to the home screen.  I am able to access the app on my tablet and my phone so I do not think it is a problem with the app :(

Well, the app on the phone and tablet are either iOS or Android (most likely), and that's different OS than what Roku uses. So, it could be the app. Or it could be data about the app on the device. Let's pursue that for now.

Do these three steps in this order:
  1. Remove the app
  2. Reboot the Roku
  3. Add the app
That would clear out most corrupt data and allow the app to load clean. You'll have to reauthenticate, of course. I suggest already being logged in to your service provider (cable/satellite/streaming) before you attempt to authenticate through the Disney Website. My experience is that's a cleaner process with fewer chances of issues. 

Let us know if that fixes it.
Basil
https://www.basilsblog.com/
Roku Ultra (4660)
Apple TV (5th gen), TiVo, Android TV (MiBox)

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Roku boxes from every generation.
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Tacoma
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Re: Express keeps going to home screen

Tue Jul 03, 2018 9:46 am

Basil wrote:
Tacoma wrote:
...I will click on the disney now app it will go into it but then as soon as I click on shows it will kick me back to the home screen.  I am able to access the app on my tablet and my phone so I do not think it is a problem with the app :(

Well, the app on the phone and tablet are either iOS or Android (most likely), and that's different OS than what Roku uses. So, it could be the app. Or it could be data about the app on the device. Let's pursue that for now.

Do these three steps in this order:
  1. Remove the app
  2. Reboot the Roku
  3. Add the app
That would clear out most corrupt data and allow the app to load clean. You'll have to reauthenticate, of course. I suggest already being logged in to your service provider (cable/satellite/streaming) before you attempt to authenticate through the Disney Website. My experience is that's a cleaner process with fewer chances of issues. 

Let us know if that fixes it.


That worked!! Thanks so much. You are a lifesaver!!
 
Jaybird75
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Re: Express keeps going to home screen

Wed Jul 04, 2018 7:46 am

I’m having the exact same problem with the Disney Now app as Tacoma. But I’m having the problem with two different streaming sticks. Basil, I tried your fix for each, but it didn’t work for either. Do you have any other suggestions?
 
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Basil
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Re: Express keeps going to home screen

Wed Jul 04, 2018 8:05 am

Jaybird75 wrote:
I’m having the exact same problem with the Disney Now app as Tacoma.  But I’m having the problem with two different streaming sticks.  Basil, I tried your fix for each, but it didn’t work for either.  Do you have any other suggestions?

Just to be clear, you removed the app from a Stick, rebooted that Stick, then added it back? In that order? Not reboot, remove, add? Not remove, add, reboot? 

Please don't take my questioning the wrong way. This Forum is flooded with people being told to do things in one particular order, but they'll do them in another order thinking it doesn't matter. It does matter. That behavior appears to be something common among humans, so I must verify. Please understand we're just trying to get things fixed.
Basil
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Roku Ultra (4660)
Apple TV (5th gen), TiVo, Android TV (MiBox)

Previous:
Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
 
Jaybird75
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Re: Express keeps going to home screen

Wed Jul 04, 2018 8:15 am

No offense taken at all. I appreciate you taking the time out to weigh in. Just to be certain, I went back through the steps, but it still didn’t work. It plays about 2 seconds of video and then goes to the home screen.
 
wallydog
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Re: Express keeps going to home screen

Wed Jul 04, 2018 8:37 am

You might want to try adding this step after removing the app remove the power to the roku then let it reboot and then add the app back .
 
Jaybird75
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Re: Express keeps going to home screen

Wed Jul 04, 2018 8:52 am

wallydog wrote:
You might want to try adding this step after removing the app remove the power to the roku then let it reboot and then add the app back .


Thanks for the suggestion. I tried it, but it still doesn’t work.
 
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Basil
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Re: Express keeps going to home screen

Wed Jul 04, 2018 8:57 am

Jaybird75 wrote:
No offense taken at all.  I appreciate you taking the time out to weigh in.  Just to be certain, I went back through the steps, but it still didn’t work.  It plays about 2 seconds of video and then goes to the home screen.

I have the previous generation Stick, model 3600. I just added Disney Now and authenticated against my provider, DirecTV Now. I launched an episode of, I don’t know, something. It played fine.

However, after exiting the app for a few minutes, I am now getting the same behavior.

Removing, rebooting, and re-adding the app fixes it temporarily, but the issue returns after exiting the app.

So, the “fix” isn’t really any good. Actually, removing and re-adding (without the reboot in between) keeps the authentication info, speeding up “recovery” time.

Still, this is an issue.

The regular moderator, RokuShawnS, will be along tomorrow and will likely open a ticket, or request info in order to open a ticket. Unless, of course, he already has info on this issue.
Basil
https://www.basilsblog.com/
Roku Ultra (4660)
Apple TV (5th gen), TiVo, Android TV (MiBox)

Previous:
Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
 
Jaybird75
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Re: Express keeps going to home screen

Wed Jul 04, 2018 9:07 am

Basil wrote:
Jaybird75 wrote:
No offense taken at all.  I appreciate you taking the time out to weigh in.  Just to be certain, I went back through the steps, but it still didn’t work.  It plays about 2 seconds of video and then goes to the home screen.

I have the previous generation Stick, model 3600. I just added Disney Now and authenticated against my provider, DirecTV Now. I launched an episode of, I don’t know, something. It played fine.

However, after exiting the app for a few minutes, I am now getting the same behavior.

Removing, rebooting, and re-adding the app fixes it temporarily, but the issue returns after exiting the app.

So, the “fix” isn’t really any good. Actually, removing and re-adding (without the reboot in between) keeps the authentication info, speeding up “recovery” time.

Still, this is an issue.

The regular moderator, RokuShawnS, will be along tomorrow and will likely open a ticket, or request info in order to open a ticket. Unless, of course, he already has info on this issue.


Super. Thanks for taking the time to look into it.

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