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squirt8623
Topic Author
Posts: 1
Joined: Sun May 06, 2018 4:02 pm

TCL roku tv keeps dropping internet connection

Sun May 06, 2018 4:15 pm

Hi all. I dont know where else to find answers to this.
I have a 55" TCL roku TV. I bought I December 2016.

The issue I seem to be having with this tv is when I power it on it will find my wifi and use it without issue. As soon as I start streaming something (usually YouTube) with in the first 5 minutes it will lose connection to the wifi. When I try to find and reconnect to the internet it either cant find the wifi or it won't connect. And I have to restart my tv through the settings.

My father has the same tv on the same wifi and he doesn't have these issues and his tv is further from the router. No other device is losing internet or is unable to find the wifi.

This has always been an issue with my tv but more so the last few weeks.

I have checked and adjusted my wifi settings. I did a factory restore 2 days ago. I have been on 8.0 since it was released. Thanks for any help on this. :)
 
Tinybird
Posts: 2
Joined: Mon Apr 24, 2017 12:45 am

Re: TCL roku tv keeps dropping internet connection

Tue Aug 28, 2018 12:53 pm

Same with mine repeatedly restarting will fix, I think it is malware
 
Rbabiarz
Posts: 2
Joined: Mon Dec 17, 2018 4:28 am

Re: TCL roku tv keeps dropping internet connection

Wed Jan 02, 2019 5:42 am

I have the same problem. Posting here in case someone has a solution. I have to pull the power cord to restore connection. Pain in the ...
 
twiceover
Posts: 1048
Joined: Wed Dec 11, 2013 12:49 pm

Re: TCL roku tv keeps dropping internet connection

Wed Jan 02, 2019 6:22 am

Rbabiarz wrote:
I have the same problem.  Posting here in case someone has a solution.  I have to pull the power cord to restore connection. Pain in the ...

It's a known issue that is being worked on.
 
Mizamonie
Posts: 1
Joined: Sat Jan 12, 2019 8:54 am

Re: TCL roku tv keeps dropping internet connection

Sat Jan 12, 2019 9:00 am

I have a Sharp Roku television that consistently has the same problem. It drops the internet connection and when I follow the menu to reset the connection I get a message that it cannot find my wireless. The only solution is to unplug the television. I will NEVER buy a ROKU product again because I don't have this problem with my Apple TV or with either one of my family's other smart televisions.
 
stlcowboyfan
Posts: 1
Joined: Wed Jan 16, 2019 5:52 am

Re: TCL roku tv keeps dropping internet connection

Wed Jan 16, 2019 6:05 am

Sam here. 32 inch TCL Roku TV. You’ll be watching and out of the blue, it disconnects from the wireless. When you go to settings, it doesn’t see any wireless signal...even though the wireless in the house is clearly working. Not only do you have to get up and unplug the TV for like 30 seconds, you also have to go back into the “hidden “ menu in order to turn down the brightness on the little LED light, again. This whole ordeal happens at least once a week. Funny...my larger Sanyo flatscreen in the family room that simply has a Roku device connected to it, never disconnects. I guess I shouldn’t be too upset, seeing as how I only paid $130 for th TV, but it’s a pain...I’ll probably never buy a TCL product, again.
 
jagreenough
Posts: 77
Joined: Tue Apr 04, 2017 9:03 am

Re: TCL roku tv keeps dropping internet connection

Wed Jan 16, 2019 7:47 am

What changes did you make to ur WiFi? WiFi connectivity issues can be from signal levels (either too high or too low - yes too high can be bad) or interference.
If you have a windows laptop get acrylic wifi scanner (free version) and see which channel is free-est and adjust the router WiFi to that channel.
See if that helps.

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