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Conradjames
Topic Author
Posts: 2
Joined: Tue Jun 19, 2018 8:07 pm

Hulu reverted back to old interface on RokuTV

Tue Jun 19, 2018 8:11 pm

We upgraded our Hulu account to include Hulu Live 3 weeks ago and its been working great, then we tried to watch this evening and it seems that our Hulu app has reverted back to the old version(does not include Hulu TV). Has anyone else had this happen? Ideas for a solution?
Roku TV 7105X
 
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RokuShawnS
Roku Engineering
Posts: 6625
Joined: Thu Mar 10, 2011 2:21 pm

Re: Hulu reverted back to old interface on RokuTV

Tue Jun 19, 2018 9:08 pm

Please perform a system update (Settings > System > System Update).

Can you please let me know you're serial number (Settings > System > About) so I can add it to our tracker?

Thanks!
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
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lion7718
Posts: 711
Joined: Mon Jul 16, 2012 7:01 am

Re: Hulu reverted back to old interface on RokuTV

Wed Jun 20, 2018 4:16 am

It happened on my Stick also, it updated again this morning back to the New version.
Roku Stick: 3800RW
Roku Stick: 3800X
Roku Stick: 3600X (Died)
Roku 1 SE: 2710X (Retired)
Roku 2 XS: 3100X (Retired)
 
Conradjames
Topic Author
Posts: 2
Joined: Tue Jun 19, 2018 8:07 pm

Re: Hulu reverted back to old interface on RokuTV

Wed Jun 20, 2018 5:22 am

Mine just updated this morning as well. thanks all!
Roku TV 7105X
 
bvd1022
Posts: 1124
Joined: Tue May 28, 2013 9:52 am

Re: Hulu reverted back to old interface on RokuTV

Sat Jun 23, 2018 2:35 am

I noticed this too briefly, but doing a system update on both my Ultra and stick devices solved that issue. I read on cord cutters news after I did the updates that Hulu had some sort of issue that caused the revert. While I'm obviously not in the know on what exactly went down, based on what I read it seemed like a glitch while pushing out an update. It happens sometimes, a consequence of ever-advancing technology, but at least they were on it and fixed whatever the issue was.

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