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wpbear
Topic Author
Posts: 245
Joined: Wed Apr 21, 2010 12:44 pm

Hisense Roku TV low volume after 8.1 update

Fri Jul 20, 2018 12:17 pm

Audio volume extremely low on all channels/apps since my Roku TV updated today to 8.1. I have to turn the volume up to 90 just to hear normally. Used to be about 25.
 
beq
Posts: 1164
Joined: Thu Aug 22, 2013 12:54 pm

Re: Hisense Roku TV low volume after 8.1 update

Sun Jul 22, 2018 5:41 am

I think I read others with different Roku TV brands also noticing lower volume -- I think the Sharp brand has some kind of "TruVolume" setting that was turned off after the update, and turning it back on did the trick?

I myself had a TV speaker issue with a TCL Roku TV -- the left speaker array module had practically no tweeter output, and the overall perceived volume (especially for speech) was halved.  Previous listening volume of 20-25 had to keep raising to 40.  But this was a longstanding problem outside of any Roku OS update (and this particular defective set had other problems where I had to replace the mainboard and Wi-Fi module as well).
 
beq
Posts: 1164
Joined: Thu Aug 22, 2013 12:54 pm

Re: Hisense Roku TV low volume after 8.1 update

Mon Jul 23, 2018 7:45 pm

FYI I did see yours and others' reports the last few days, of Roku TV having lower volume after 8.1 update.

Sharp:
https://www.reddit.com/r/Roku/comments/ ... _very_low/

Sharp, Hisense, etc:
https://www.reddit.com/r/Roku/comments/ ... re_update/

Insignia:
https://www.reddit.com/r/Roku/comments/ ... since_the/

TCL:
https://www.reddit.com/r/Roku/comments/ ... ow_volume/


Anyone else noticing volume changes?  I haven't had a chance to check with my family...
 
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RokuShawnS
Roku Engineering
Posts: 6627
Joined: Thu Mar 10, 2011 2:21 pm

Re: Hisense Roku TV low volume after 8.1 update

Mon Jul 23, 2018 8:24 pm

Those of you having this issue, please report the following information so we can investigate:

  1. RokuTV Brand Name;
  2. Device ID;
  3. Your Roku Account information (not your forum account, but your www.roku.com account info);
  4. Model Number;
Most of this information, if not all, can be found in Settings > System > About.

Thanks!
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
creeve4
Posts: 7
Joined: Mon Jan 23, 2017 8:14 am

Re: Hisense Roku TV low volume after 8.1 update

Wed Jul 25, 2018 7:21 pm

@RokuShawnS
I am experiencing low volume since receiving the 8.1.2 update.
  • RokuTV Brand Name: TCL
  • Model: 55R617
  • Device ID: FV283E324216
  • Your Roku Account: [personal information removed]
 
Bill Blue
Posts: 8
Joined: Tue May 30, 2017 4:39 pm
Location: Fort Wayne, Indiana

Re: Hisense Roku TV low volume after 8.1 update

Thu Jul 26, 2018 3:25 pm

Good afternoon.  Last night, I noticed low voice audio and louder background/sound effects on my new Hisense 4K 43" Model 43R7 when watching a movie through my Plex server.  I don't know if that is tied into the problem being discussed here, but I thought I would put in my two cents worth.

Shawn, you asked for this information:

1.  Roku Brand Name:  Hisense
2.  Model:  43R7
3.  Device ID:  9K483L829829
4.  My Roku Account Information:  [personal information removed]

I hope this information helps you in resolving this issue.
PC user since 1981 & Roku for 10 years.
65" Samsung UN65JS9000 w/Vizio soundbar & Roku Ultra
Hisense (Roku) 43R7E 4K HDR & Vizio soundbar.
Roku Stick in guest room; In master bedroom: Vizio 32" TV w/Stick+ & ZVOX V420 Soundbar
 
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RokuShawnS
Roku Engineering
Posts: 6627
Joined: Thu Mar 10, 2011 2:21 pm

Re: Hisense Roku TV low volume after 8.1 update

Thu Jul 26, 2018 3:41 pm

Thanks, guys. I'll forward this information over to the engineers.

In addition, the next time you observe that behavior, please note the following:

What channel was it, or was it OTA or an HDMI input device;
What settings do you have selected in Settings > Audio
What was your typical volume level before the update, and what are you using now?
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
creeve4
Posts: 7
Joined: Mon Jan 23, 2017 8:14 am

Re: Hisense Roku TV low volume after 8.1 update

Thu Jul 26, 2018 4:10 pm

Shawn, I experience lower volume levels on all sources (Antenna TV, HDMI, and streaming) and all channels.

Audio Settings:
TV Speakers = Disabled
Menu Volume = Off
S/PDIF and ARC = Auto Detect

I have a sound bar connected via the HDMI ARC port.

Before:
Antenna TV = 8-10
All other = 15-20

Now:
Antenna TV = 12-18
All other = 26-40
 
mkurler89
Posts: 1
Joined: Sun Aug 26, 2018 7:29 am

Re: Hisense Roku TV low volume after 8.1 update

Sun Aug 26, 2018 7:33 am

@RokuShawnS
I am experiencing low volume since receiving the 8.1.2 update.
• RokuTV Brand Name: HiSense
• Model: 32H4C+
• Device ID: 6TL6CG427077
• Your Roku Account: [personal information removed]
 
jazdw
Posts: 2
Joined: Mon Sep 03, 2018 2:39 pm

Re: Hisense Roku TV low volume after 8.1 update

Mon Sep 03, 2018 2:54 pm

RokuTV: 7120X
Brand Name: TCL
Device ID: FV286F266599
Your Roku Account information: 
Model Number: 55R615
Software: 8.1.2 build 4024-30

I have just bought this TV and it updated to the latest Roku after setup so I can't compare to previous versions, but the audio volume is really low. I am using ARC over HDMI to send the audio to my receiver. If I just listen to music or use my Xbox connected to my receiver only need to volume set to -30dB (volume level 52 on Roku TV) max, to hear Netflix on Roku I need it set to -15dB (volume level ~70) or more.

It seems to be an issue with the Dolby Digital encoder. If I turn the volume up to 70 on Roku I can hear terrible noise, crackling and popping, but if I switch the ARC/SPDIF setting to PCM it goes away. This is obviously not a work around as PCM is only 2.0. It also doesn't really help with the volume as when the TV downmixes the 5.1 content to 2.0 to output it as PCM it still ends up really low volume. The crackling is also manifest when playing content from Netflix when I have the volume levels set high enough to hear it, is there no way to just pass-through the audio directly?

PS Also had volume issues with a movie from the Roku TV channel, it's not just Netflix.
PPS. Also worth noting that I tried a optical audio cable and it made zero difference. Same issue.
Last edited by jazdw on Mon Oct 29, 2018 11:01 am, edited 1 time in total.
 
steve14
Posts: 2
Joined: Thu Sep 06, 2018 10:19 pm

Re: Hisense Roku TV low volume after 8.1 update

Thu Sep 06, 2018 10:30 pm

Hisense 50R6D rokutv
very low volume even using a yamaha receiver for sound
notice it on all channels
if I hook up a roku stick to hdmi port, volume is much much louder via stick
if I listen to OTA channels volume is much louder
If i go through my apple mac mini, volume is very loud

this seems to be a roku issue...PLEASE FIX THIS

seems many people have this same issue with built in rokus on roku tv
 
steve14
Posts: 2
Joined: Thu Sep 06, 2018 10:19 pm

Re: Hisense Roku TV low volume after 8.1 update

Fri Sep 07, 2018 6:13 pm

just want to add this to my above post

I bought the Hisense tv in November of last year.   The volume has always been very low on all channels via roku tv but if I used the roku stick, it was much much louder.   This seems to be a Rokutv software issue.  Please increase the volume levels on roku tvs. 
 
Hkhouser
Posts: 1
Joined: Mon Oct 01, 2018 9:07 pm

Re: Hisense Roku TV low volume after 8.1 update

Mon Oct 01, 2018 9:11 pm

RokuTV 7506X
Device ID: DK77A2674580
Roku account: [personal information removed]
MODEL: E4SW5017RKU

Usually between 18 and 23 on regular tv, currently on Netflix at 72 and still can barely hear.
 
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atc98092
Posts: 3800
Joined: Tue Dec 31, 2013 5:09 pm
Location: Auburn, WA

Re: Hisense Roku TV low volume after 8.1 update

Tue Oct 02, 2018 5:16 am

Perhaps it's specific to TV brands. With both my Insignia and Sharp Roku TV, OTA volume is usually around 15-20, while YouTube needs to be turned down to 8-9 and Amazon is usually around 12. Both TVs can get very loud. Since these are both used in a den-like setting, we are sitting no more than 5-6 feet from the TVs. Makes me think it's the audio amplifiers used in the Hisense, not the Roku firmware. 
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
 
Shea
Posts: 1
Joined: Mon Oct 15, 2018 8:35 pm

Re: Hisense Roku TV low volume after 8.1 update

Mon Oct 15, 2018 8:39 pm

I just bought a 55" TCL Roku TV (55S405), and I already have this is. It's kind of frustrating, because I just replaced my Element Fire TV for having poor sound.

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