Your Digital Media Has Never Looked So Good

 
Heyitsrick
Posts: 1238
Joined: Sat Jul 10, 2010 8:02 pm

Re: Hisense Roku TV low volume after 8.1 update

Tue Oct 16, 2018 4:32 am

A little late on my comment, of course, but perhaps in the future there might be a better way to provide account info without having to expose an email address on a public forum. I'm thinking a link to a form that would obviously have to be created by the web team for a particular purpose. Just a thought. We all get enough spam as it is, lol.
 
User avatar
atc98092
Posts: 3802
Joined: Tue Dec 31, 2013 5:09 pm
Location: Auburn, WA

Re: Hisense Roku TV low volume after 8.1 update

Tue Oct 16, 2018 5:38 am

Heyitsrick wrote:
A little late on my comment, of course, but perhaps in the future there might be a better way to provide account info without having to expose an email address on a public forum. I'm thinking a link to a form that would obviously have to be created by the web team for a particular purpose. Just a thought. We all get enough spam as it is, lol.

When providing account particulars, you should send a private message to RokuShawn. I agree that using your email in a public forum can lead to massive spam.  :D
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
 
erling
Posts: 1
Joined: Thu Oct 18, 2018 6:40 pm

Re: Hisense Roku TV low volume after 8.1 update

Thu Oct 18, 2018 6:42 pm

Just got a Hisense 65" TV and have this problem. Any updates on a fix for this??

Roku TV 7216X
Hisense model 65R6+
software version 8.1.2 build 4038-39
 
ixnyne
Posts: 2
Joined: Sat Dec 15, 2018 6:46 am
Contact:

Re: Hisense Roku TV low volume after 8.1 update

Sat Dec 15, 2018 6:56 am

I'm having the same issues with my TCL Roku TV.

Roku TV 6106X
TCL model 50UP130
Serial number YW007C681542
Software version 8.2.0 build 4170-22
Device ID 6G9007681542
Roku account email: [personal information removed]

Using Netflix, Plex, and YouTube streaming channels, all of them have the issue. The TV used to be really loud around 45 volume, now it's quiet unless I get it above 50 and some things are still quiet even at 100.
 
htownTv
Posts: 2
Joined: Sat Dec 22, 2018 1:11 pm

Re: Hisense Roku TV low volume after 8.1 update

Sat Dec 22, 2018 1:22 pm

Very low sound with or without very expensive CEC sound bar that blares sound otherwise.

7109x
65c807
Ys000k6162501
8.20 build 4167-30
9xf81k162501
 
User avatar
DBDukes
Posts: 1739
Joined: Tue Aug 09, 2011 1:57 pm
Location: Southeast Georgia
Contact:

Re: Hisense Roku TV low volume after 8.1 update

Sat Dec 22, 2018 5:51 pm

ixnyne wrote:
I'm having the same issues with my TCL Roku TV.

Roku TV 6106X
TCL model 50UP130
Serial number YW007C681542
Software version 8.2.0 build 4170-22
Device ID 6G9007681542
Roku account email: [personal information removed]

Using Netflix, Plex, and YouTube streaming channels, all of them have the issue. The TV used to be really loud around 45 volume, now it's quiet unless I get it above 50 and some things are still quiet even at 100.

htownTv wrote:
Very low sound with or without very expensive CEC sound bar that blares sound otherwise.

7109x
65c807
Ys000k6162501
8.20 build 4167-30
9xf81k162501

These should probably be in a new thread, as both these recent posts relate to a newer version of the software (8.2) than the topic of the thread (8.1).
DBDukes
http://TelevisionMyWay.com
-------------------------------------------------
Roku Ultra (4660)
Roku Premiere+ (3921)
Roku Stick (model 3600)
 
klepp0906
Posts: 24
Joined: Wed Mar 01, 2017 10:13 pm

Re: Hisense Roku TV low volume after 8.1 update

Sat Jan 05, 2019 7:06 am

yikes roku problems left and right.   first it was with the standalone unit dropping audio and/or not passing dts period. standalone unit still likes to hang netflix at 25% after years of people posting about it.  now its the roku tvs with their own audio problem. 

But more to the point, wife just asked me "whats wrong with the sound" i can barely hear it and its up on 70.

so a quick google, and here i am.   Noticing the first post from alotta moons ago.  But then again it took roughly as long to address the update that broke everyone with the ultras audio. 
 
nvargo83
Posts: 1
Joined: Fri Feb 01, 2019 7:51 pm

Re: Hisense Roku TV low volume after 8.1 update

Fri Feb 01, 2019 7:53 pm

I am having the same trouble. I have found a temporary fix. When you turn the TV on goto settings -> Sound Mode. Switch the sounds mode from one setting to another or even back to normal. Fixes my sound problem every time.
 
ixnyne
Posts: 2
Joined: Sat Dec 15, 2018 6:46 am
Contact:

Re: Hisense Roku TV low volume after 8.1 update

Fri Feb 01, 2019 8:33 pm

nvargo83 wrote:
I am having the same trouble. I have found a temporary fix. When you turn the TV on goto settings -> Sound Mode. Switch the sounds mode from one setting to another or even back to normal. Fixes my sound problem every time.

I can confirm this works for me, but it's a temporary fix. The issue comes back frequently (I'm not sure exactly what triggers it). I would hope we get a more permanent fix somehow.
 
kcraider81
Posts: 1
Joined: Tue Feb 26, 2019 1:56 pm

Re: Hisense Roku TV low volume after 8.1 update

Tue Feb 26, 2019 1:57 pm

Any word on this?  I cannot hear anything on any apps well at all.  I can hear antenna fine at 15.  FYI having to change the sound settings before playing each thing is not an acceptable "solution".  If i change over to my fire tv I can hear all streams on all apps at acceptable volume levels, so I know it is not the content, or the providers.  It is certainly the tv/rokuos.
 
User avatar
RokuTannerD
Posts: 635
Joined: Tue Mar 20, 2018 2:37 pm

Re: Hisense Roku TV low volume after 8.1 update

Mon Mar 04, 2019 2:43 pm

Thanks for the notes here! If you're running into an issue with audio playback volume, please provide more information & details about your setup so we can help take a closer look. 

- Detailed description of the exact audio or volume related issue you are hearing. 
- Make/model of Roku TV (Settings>System>About)
- Current version/build of software that you have installed 
- What audio source do you experience the issue occurring on while watching TV? e.g. Streaming channels, an HDMI input device, Antenna TV tuner
- When did this problem first occur?
- Have you tried adjusting sound mode settings, and does this resolve the issue? If so, what change did you make? 

If you're running into an issue, please send me a PM with the information above, along with your Roku account email address and the serial number of your TV from Settings>System>About and I'll follow up with you directly. 

Thanks,
Tanner
Tanner D.
Roku Community Manager

Who is online

Users browsing this forum: No registered users and 24 guests