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lecalmar
Posts: 1
Joined: Thu Aug 15, 2019 4:28 pm

Re: Recent TCL Roku TV update won't output PS4 video

Thu Aug 15, 2019 4:30 pm

I just bought a 58’ Sharp Roku TV and I am having the same issue. No matter what I try it won’t recognize my PS4. This is unacceptable.
 
Whatsup
Posts: 1
Joined: Tue Aug 27, 2019 11:44 am

Re: Recent TCL Roku TV update won't output PS4 video

Tue Aug 27, 2019 11:49 am

Okay mine was working fine!! And just quit all of a sudden...I have done everything this forum says, still not working.. I have tried all the HDMI inputs, I have done a factory reset, yes it works on other TV’s. Anyone ever find a fix?
 
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RokuTannerD
Posts: 715
Joined: Tue Mar 20, 2018 2:37 pm

Re: Recent TCL Roku TV update won't output PS4 video

Tue Aug 27, 2019 12:03 pm

On your TV, in Settings>TV inputs>HDMI # (that the PS4 is connected to)>HDMI mode, have you tried changing this to HDMI 1.4 on both the TV, and then also in the settings of the Playstation 4? (You might also try manually selecting HDMI 2.0 on both devices and seeing if this option works.) 

- Does this resolve the issue? 

If not, please feel free to PM me with your Roku account email address and the serial number of your TV from Settings>System>About. We can continue looking into the issue from there! 


Thanks,
Tanner
Tanner D.
Roku Community Manager

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