RokuTannerDB wrote:@Digital Native
Thanks for following up.
Please feel free to PM me with your Roku account email address, the serial number of your Roku device from Settings>System>About, the make/model of both your TV & A/V receiver, and any additional details about attempted troubleshooting. I'll follow up directly to continue looking into this with you.
iRdMoose wrote:Hey guys! Update your firmware! I just got the OS 9.1 update a couple weeks ago, and it hasn't done the squashed video thing since! I would encourage everyone having this issue to check it out and post updates here if you've seen results either way.
RokuTannerD wrote:That's correct, OS updates roll out slowly. Feel free to PM me with your Roku account email address and your device serial number from Settings>System>About. I'll see what other help we can provide in the meantime.