Your Digital Media Has Never Looked So Good

 
DevonNullman
Posts: 6
Joined: Tue Dec 04, 2018 11:35 am

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

Tue Dec 04, 2018 5:31 pm

I tested it on a Samsung TV and a monitor I have that uses HDMI for audio and video. In both cases the roku had no audio and my old STB's did, using the same source files each time.
Update - just tried on a 3rd device, a larger VIZIO TV and all is well. Except for screen size, the two TV's are spec wise the same. More confused than before. . .
 
User avatar
atc98092
Posts: 3529
Joined: Tue Dec 31, 2013 5:09 pm
Location: Auburn, WA

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

Wed Dec 05, 2018 9:29 am

I would have to see the media codec information to help any further. Use a program like MediaInfo, or the ffmpeg command line -i switch.
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
 
DevonNullman
Posts: 6
Joined: Tue Dec 04, 2018 11:35 am

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

Wed Dec 05, 2018 11:36 am

Last night it was OK on another TV, today with no change, no audio.
From ffmpeg -i
Duration: 01:04:26.00, start: 0.000000, bitrate: 3239 kb/s
Stream #0:0(eng): Video: h264 (High), yuv420p(progressive), 1280x720, SAR 1:1 DAR 16:9, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
Stream #0:1(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 384 kb/s (default)

From VideoInfo:
Video

ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L3.1
Format settings                          : CABAC / 3 Ref Frames
Format settings, CABAC                   : Yes
Format settings, RefFrames               : 3 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 1 h 4 min
Bit rate                                 : 2 852 kb/s

Audio
ID                                       : 2
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Commercial name                          : Dolby Digital
Codec ID                                 : A_AC3
Duration                                 : 1 h 4 min
Bit rate mode                            : Constant
Bit rate                                 : 384 kb/s
Channel(s)                               : 6 channels
Channel layout                           : L R C LFE Ls Rs
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Bit depth                                : 16 bits
Compression mode                         : Lossy
Stream size                              : 177 MiB (12%)
Title                                    : English
Language                                 : English
Service kind                             : Complete Main
Default                                  : Yes
Forced                                   : No
 
User avatar
atc98092
Posts: 3529
Joined: Tue Dec 31, 2013 5:09 pm
Location: Auburn, WA

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

Wed Dec 05, 2018 12:40 pm

OK, absolutely no reason that audio shouldn't play. I'm at a loss for ideas. 
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
 
DevonNullman
Posts: 6
Joined: Tue Dec 04, 2018 11:35 am

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

Sat Dec 08, 2018 6:51 pm

I took the unit to a friend's house, connected it to a Yamaha Home Theater Receiver, which goes to an older Panasonic TV. All videos that I tested including a dozen that I know for sure had no audio here played fine.
 
mkb0909
Posts: 2
Joined: Sat Dec 08, 2018 6:52 pm

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

Sat Dec 08, 2018 7:11 pm

Does it include software version 9, which makes the sound stop working on the Ultra 4660 for 2 months and counting? Is there a different model that doesn't need restarted frequently to have audio?
 
SlingCreditScam
Posts: 3
Joined: Tue Dec 11, 2018 4:53 pm

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

Tue Dec 11, 2018 6:49 pm

empirefalls wrote:
 
Bad Ending.
So I bought the Roku Ultra on Black Friday day at Walmart. In the Walmart Black Friday flyer ii said what it says below in a Walmart online "$35-CREDIT-TOWARDS-SLING-TV-"
Make a long story short, i opened a Slingtv account but could not get SlingTv to process and redeem the $35 credit.  After 3 chats with SlingTV with 3 different variations of what was going, i got told there was a code on the Walmart receipt.. There was no code on the Walmart receipt.  Its the right Roku model, there are JBL headphones with it.

So i am returning the Roku Ultra.  I already have a Roku Ultra but i figured i would buy this latest Roku Ultra because it was $48  and a $35 credit made it an extra good buy.


From Walmart . com 
"Roku Ultra Streaming Player (2018) now with JBL headphones - WITH $35 CREDIT TOWARDS SLING TV..."
https://www.walmart.com/ip/Roku-Ultra-S ... /529826649

Yup, I just had the same horrible experience trying to claim the $35 Sling credit on my recently purchased Roku Ultra. No such credit exists and more users need to call out Roku for this fraudulent advertising practice!! Roku tech support did NOTHING except to give me the number for Sling support. When I contacted Sling, they said it was a Roku issue. Shame on you for scamming your new customers, Roku!
 
User avatar
DBDukes
Posts: 1733
Joined: Tue Aug 09, 2011 1:57 pm
Location: Southeast Georgia
Contact:

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

Wed Dec 12, 2018 5:52 am

SlingCreditScam wrote:
...
Yup, I just had the same horrible experience trying to claim the $35 Sling credit on my recently purchased Roku Ultra.  No such credit exists and more users need to call out Roku for this fraudulent advertising practice!!  Roku tech support did NOTHING except to give me the number for Sling support.  When I contacted Sling, they said it was a Roku issue.   Shame on you for scamming your new customers, Roku!

Sling TV (Dish Network) will not give you the $35 credit that they are supposed to, and it's Roku's fault? Huh. What color is the sky on your planet?
DBDukes
http://TelevisionMyWay.com
-------------------------------------------------
Roku Ultra (4660)
Roku Premiere+ (3921)
Roku Stick (model 3600)
 
olddawgpowers
Posts: 8
Joined: Tue Dec 18, 2018 9:30 am

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

Tue Dec 18, 2018 9:51 am

I have the new Ultra 4661R connected to a new Sony STRDH590 Receiver and the Receiver connected to a new Sony XBR 65X900F TV.  When using Roku, regardless of what I am watching the receiver Display says PCM.   I have tried movies on Amazon Prime, Vudu, etc and always PCM.  I can watch the same movie on Amazon Prime on the Sony Android TV Amazon Prime app and it shows DD.  I have tried every setting in the Ultra Setting Audio and nothing changes.    My other devices (Tivo and XBox) connected to the Receiver work fine and display DD.  Am I doing something wrong?
 
fonzy35
Posts: 28
Joined: Fri Dec 14, 2018 5:01 pm

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

Sun Dec 23, 2018 1:12 am

empirefalls wrote:
empirefalls wrote:
Just opened my new Roku Ultra,   Advertised with one month free Slingtv.  Nothing , no code in the box.  Is it when i hook up the Roku Ultra , it shows up with the offer somewhere?

Just answered my Q. As you set up the Roku for the first time,  The answer is here: https://www.roku.com/offers/holiday

I think it's where we all got screw in the initial setup

"Just choose the Sling TV offer during the initial setup of your Roku device and follow the instructions to redeem this promo by 1/23/19. *See full terms."
 
jmsnyc
Posts: 12
Joined: Wed Nov 14, 2018 8:11 pm

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

Wed Dec 26, 2018 6:27 pm

I did not read all 4 pages  but my guess is that this complaint has been echoed,  the Roku Ultra needs some type of audio out whether spdif, 3.5mm (other than on the remote )  or bluetooth.  Granted Fire TV removed the jacks in gen 2 but at least there devices support Bluetooth
 
User avatar
RokuDale
Roku Engineering
Posts: 2013
Joined: Wed Aug 19, 2009 10:59 am

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

Sat Dec 29, 2018 8:12 pm

Make sure headphones are disconnected. Make sure volume leveling and night mode are not enabled.
 
User avatar
nocable
Posts: 159
Joined: Sun Jan 13, 2013 12:11 pm
Location: N. Texas

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

Mon Jan 07, 2019 1:23 am

jmsnyc wrote:
I did not read all 4 pages  but my guess is that this complaint has been echoed,  the Roku Ultra needs some type of audio out whether spdif, 3.5mm (other than on the remote )  or bluetooth.  Granted Fire TV removed the jacks in gen 2 but at least there devices support Bluetooth

I completely concur. The Ultra needs a digital optical out, so that I can send music, from a YouTube video, for example, directly to my receiver.

Sometimes, I just want to hear the music and not see the picture, or I want to hear the music and look at something else. My amp doesn't allow HDR pass through, so my Ultra is plugged directly into my 4K TV. Sure, the digital audio travels back to the amp by way of the HDMI ARC. But, if I want to go to another source on the TV, while the YouTube music is playing, then the Roku needs to be feeding that music directly to the amp via digital optical cable.

Some YouTube "videos" can have over 3 hours of music. One of the sources I use has a watermark, and I don't want that burning into my TV, yet I want to listen for hours to music without the image on.

Yes, I know I can turn the image off the TV with a four step procedure on the TV, but that's not convenient.
So hey Roku... you know what you need to do to keep me content.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --
Ultra & 3600
SPECTRUM - 100/10 Mbps

Favorite Roku Channels:
WEATHER4US
PLUTO TV
YOU TUBE
PLUTO TV
 
User avatar
nocable
Posts: 159
Joined: Sun Jan 13, 2013 12:11 pm
Location: N. Texas

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

Mon Jan 07, 2019 1:38 am

fonzy35 wrote:
empirefalls wrote:
empirefalls wrote:
Just opened my new Roku Ultra,   Advertised with one month free Slingtv.  Nothing , no code in the box.  Is it when i hook up the Roku Ultra , it shows up with the offer somewhere?

Just answered my Q. As you set up the Roku for the first time,  The answer is here: https://www.roku.com/offers/holiday

I think it's where we all got screw in the initial setup

"Just choose the Sling TV offer during the initial setup of your Roku device and follow the instructions to redeem this promo by 1/23/19. *See full terms."

Yes, that's what's online, but I don't remember anything with the 4661 box paperwork that explained that the offer was ONLY available during the initial setup. No courtesy --- Use it or Lose it -- kind of warning. But we can all see in hindsight, that that is how such offers do indeed work, in some cases. In other cases, it might be a Hulu card offer that comes with a Roku, that you can redeem at your leisure before it's expiration date. Every offer with a service can and will have it's own unique rules for redemption.

Lesson Learned. :!:
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --
Ultra & 3600
SPECTRUM - 100/10 Mbps

Favorite Roku Channels:
WEATHER4US
PLUTO TV
YOU TUBE
PLUTO TV
 
LittleRC
Posts: 3
Joined: Mon Jan 07, 2019 6:16 pm

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

Mon Jan 07, 2019 6:47 pm

Hi ! How did it go with the Roku in Belgium. I am in the same situation and I have seen that only the stick and the express is sold for Europe (U.K.)
Thanks !!

Who is online

Users browsing this forum: No registered users and 17 guests