I'm not saying that. This is a customer forum, not designed for direct product support. The developers themselves do not come on this forum, and the Roku employees that do come on are here to be moderators. And they also try to assist customers as they can, but often they can't even find out what is happening in the developmental side. Roku does have support available via their web site, and I've heard they respond quickly on their Facebook and perhaps Twitter accounts. But they won't say what is being worked on, and any users that are testing fixes aren't allowed to talk about it. Yes, I agree it would be nice if Roku was a little more forthcoming with issues that are being worked. But I don't work for them, so can't make any sort of changes within.
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.