captivater wrote:RokuShawnS wrote:Did you contact Sling/Roku support?
I took the time to screen-record the bug. I tried an alternative device/OS/browser. I presented the evidence via a forum where Roku Support staff and Roku Engineers visit.
The issue deals with two companies' websites and requires their respective web designers to coordinate a solution - something an end-consumer can't facilitate through bottom-up phone support.
Roku is the entity reaping sales with that offer advertised. The onus is on Roku to ensure the offer can be redeemed.
And rather than being proactive in attempting to resolve it, you ask if I contacted the other company?
And you wonder why I would conclude that Roku has zero intention of actually fulfilling the advertised promotion?
Because if you had contacted Roku Support, you would have generated a case number. That case number gives me the ability to place this is the hands of Tier 3 CS.
Because if you had contacted Sling Support, they could have helped you out directly.