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jeffrok
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Roku TCL TV wifi disappeared

Mon Nov 12, 2018 2:53 pm

Last night after watching Hulu for about 45 minutes, my wifi disappeared.. like the internal adapter got disabled. My WiFi network wasn't appearing and neither were any nearby networks (like next door neighbors).

A reboot if the TV is the only way I got my network back.

TCL 40 Inch LED TV 40S305

Anyone else had this happen?
Yeah, I got some Rokus.
http://www.youtube.com/watch?v=koy2eg1ioZ8&list=HL1380998604&feature=mh_lolz
 
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RokuShawnS
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Re: Roku TCL TV wifi disappeared

Mon Nov 12, 2018 3:23 pm

What firmware/build are you on?
C. Shawn Smith
Community Liaison

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The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
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jeffrok
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Re: Roku TCL TV wifi disappeared

Mon Nov 12, 2018 3:31 pm

8.2.0 4167-08
S/N 2N009L060453
Yeah, I got some Rokus.
http://www.youtube.com/watch?v=koy2eg1ioZ8&list=HL1380998604&feature=mh_lolz
 
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RokuShawnS
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Re: Roku TCL TV wifi disappeared

Mon Nov 12, 2018 4:10 pm

If you can reproduce the issue, the next time it happens immediately do Home 5x Back 5x.  I can't remember offhand how this works, but it should generate a report and pop something on screen. PM that to me if it happens again.

Hopefully this is unrelated to firmware, so we want to rule that out.

*Edit* Using the above remote sequence, it'll pop up an Issue Report Tracker ID Number.
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
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jeffrok
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Re: Roku TCL TV wifi disappeared

Mon Nov 12, 2018 6:17 pm

RokuShawnS wrote:
If you can reproduce the issue, the next time it happens immediately do Home 5x Back 5x. I can't remember offhand how this works, but it should generate a report and pop something on screen. PM that to me if it happens again.

Hopefully this is unrelated to firmware, so we want to rule that out.


It happened tonight again, BEFORE I saw your reply ;).

Next time!
Yeah, I got some Rokus.
http://www.youtube.com/watch?v=koy2eg1ioZ8&list=HL1380998604&feature=mh_lolz
 
Gslagel
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Joined: Wed Dec 05, 2018 8:52 pm

Re: Roku TCL TV wifi disappeared

Wed Dec 05, 2018 8:57 pm

Hey this is the exact issue I've been experiencing for about 3 weeks now - after over a year, our roku tv has just started disconnecting randomly. It's pretty regular, every few days anyway, and hard re booting the tv is the only solution. Interested in what the cause or solution might be!
 
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RokuShawnS
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Re: Roku TCL TV wifi disappeared

Wed Dec 05, 2018 9:22 pm

Gslagel wrote:
Hey this is the exact issue I've been experiencing for about 3 weeks now - after over a year, our roku tv has just started disconnecting randomly. It's pretty regular, every few days anyway, and hard re booting the tv is the only solution. Interested in what the cause or solution might be!

Gsagel, please refer to my post above, and send me your serial number/device ID:

RokuShawnS wrote:
If you can reproduce the issue, the next time it happens immediately do Home 5x Back 5x.  I can't remember offhand how this works, but it should generate a report and pop something on screen. PM that to me if it happens again.

Hopefully this is unrelated to firmware, so we want to rule that out.

*Edit* Using the above remote sequence, it'll pop up an Issue Report Tracker ID Number.
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
kuchers
Posts: 1
Joined: Wed Dec 12, 2018 1:23 pm

Re: Roku TCL TV wifi disappeared

Wed Dec 12, 2018 1:38 pm

Hello. I have exactly the same problem. Internet connection is disconnected randomly. 
It helps only to a new connection to WIFI with a subsequent reboot.
Please help!

Issue report tracker ID 95-498-020

TCL model 40S305
Software version 8.2.0 build 4167-08
Device ID: 91471G946895
Serial number: 2N00GC946895
 
Gslagel
Posts: 2
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Re: Roku TCL TV wifi disappeared

Wed Dec 12, 2018 1:41 pm

BTW I haven't been watching much tv since I saw the above reply, I still intend to come back with a service id next time it occurs
 
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RokuShawnS
Roku Engineering
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Re: Roku TCL TV wifi disappeared

Wed Dec 12, 2018 1:54 pm

kuchers wrote:
Hello. I have exactly the same problem. Internet connection is disconnected randomly. 
It helps only to a new connection to WIFI with a subsequent reboot.
Please help!

Issue report tracker ID 95-498-020

TCL model 40S305
Software version 8.2.0 build 4167-08
Device ID: 91471G946895
Serial number: 2N00GC946895

Thanks!
Gslagel wrote:
BTW I haven't been watching much tv since I saw the above reply, I still intend to come back with a service id next time it occurs

Thank you.  We're still tracking the issue.
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
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atc98092
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Location: Auburn, WA

Re: Roku TCL TV wifi disappeared

Thu Dec 13, 2018 8:18 am

My Insignia TV was experiencing random WiFi disconnects, but I think the latest firmware update (got it Tuesday, don't know the version # and I'm not at home) has cured it. At least it didn't drop off while I used it for several hours after the update. Since I flew out early Wed morning, I haven't been able to test it further. But the wife uses that TV daily and she hasn't said anything. 
Dan
Nvidia Shield, Roku Stick (2016), and Ultra (2016), Insignia Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network. Samsung JU7100 4K TV, Yamaha RX-V583, CenturyLink DSL
 
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jeffrok
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Re: Roku TCL TV wifi disappeared

Thu Dec 13, 2018 10:14 am

atc98092 wrote:
My Insignia TV was experiencing random WiFi disconnects, but I think the latest firmware update (got it Tuesday, don't know the version # and I'm not at home) has cured it. At least it didn't drop off while I used it for several hours after the update. Since I flew out early Wed morning, I haven't been able to test it further. But the wife uses that TV daily and she hasn't said anything. 

Good luck.. sometimes it happens every day, and sometimes it happens once every 3 days. Usually it happens within a half hour of starting a stream, and is fine the rest of the day after the reboot.
Yeah, I got some Rokus.
http://www.youtube.com/watch?v=koy2eg1ioZ8&list=HL1380998604&feature=mh_lolz
 
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atc98092
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Location: Auburn, WA

Re: Roku TCL TV wifi disappeared

Thu Dec 13, 2018 3:26 pm

jeffrok wrote:
atc98092 wrote:
My Insignia TV was experiencing random WiFi disconnects, but I think the latest firmware update (got it Tuesday, don't know the version # and I'm not at home) has cured it. At least it didn't drop off while I used it for several hours after the update. Since I flew out early Wed morning, I haven't been able to test it further. But the wife uses that TV daily and she hasn't said anything. 

Good luck.. sometimes it happens every day, and sometimes it happens once every 3 days. Usually it happens within a half hour of starting a stream, and is fine the rest of the day after the reboot.

I never had to reboot the TV, just reconnect to the network. Sometimes it even reconnected itself before I could get to the Network settings. Anyway, hoping the latest firmware fixed it 
Dan
Nvidia Shield, Roku Stick (2016), and Ultra (2016), Insignia Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network. Samsung JU7100 4K TV, Yamaha RX-V583, CenturyLink DSL
 
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jeffrok
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Re: Roku TCL TV wifi disappeared

Thu Dec 13, 2018 4:01 pm

I think the bug affects the TCL I own differently. Lucky for you.
Yeah, I got some Rokus.
http://www.youtube.com/watch?v=koy2eg1ioZ8&list=HL1380998604&feature=mh_lolz

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