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Digital
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3820X remote issues

Thu Nov 15, 2018 4:49 pm

Hi, I have a Roku 3820X. Unfortunately my puppy chewed the remote now it's not working on all the buttons.
I contacted the UK supplier for a replacement.
They don't have any.
I contacted Roku customer support. They have them buy won't sell me one.
I bought and returned a replacement remote because it was for a 3810.
Unfortunately whilst trying to get it to connect I factory reset the Roku. Now it's not connected at all so even the phone app doesn't work.
Where can I get replacement 3820X remote?
Anazon, ebay and even google search has nothing!!!
Thanks,
Warren
 
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DBDukes
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Re: 3820X remote issues

Thu Nov 15, 2018 5:04 pm

Digital wrote:
Hi, I have a Roku 3820X. Unfortunately my puppy chewed the remote now it's not working on all the buttons.

I contacted the UK supplier for a replacement.

They don't have any.

I contacted Roku customer support. They have them buy won't sell me one.

I bought and returned a replacement remote because it was for a 3810.

Unfortunately whilst trying to get it to connect I factory reset the Roku. Now it's not connected at all so even the phone app doesn't work.
Where can I get replacement 3820X remote?

Anazon, ebay and even google search has nothing!!!

Thanks,
Warren

Is the 3820 a Stick? Stick+? Is there a suffix? 3820EU maybe?

If so, are you saying the 3810 remote didn't work with it? Just wouldn't pair? What error did you get?

Finally, when you went to the accessories link at the bottom of the Roku home page (which takes you to http://www.mediastreamingmarket.com/) why wouldn't they let you buy one? They're £19.99 if it's a Stick+.
DBDukes
http://www.dbdukes.com
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Roku Ultra (4660)
Roku Premiere+ (3921)
Roku Stick (model 3600)
 
Digital
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Re: 3820X remote issues

Thu Nov 15, 2018 5:41 pm

Its a Roku streaming stick+.
Model 3820x.
http://www.mediastreamingmarket.com/
Only have remotes compatible with Roku models 3600, 3800 and 3810.
Totally stuck.
 
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jeffrok
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Re: 3820X remote issues

Thu Nov 15, 2018 5:53 pm

I'm looking on Google, and I don't even see a Roku 3820.. I think it's a Roku 3810.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
 
Digital
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Re: 3820X remote issues

Thu Nov 15, 2018 6:34 pm

I wish it was a 3810.
On the Roku stick it says Model 3820x.
I also bought a 3810 remote, that will not connect.
AND www.mediastreamingmarket.com emailed me saying they only have remotes compatible with Roku models 3600, 3800 and 3810. Not 3820x.
Roku have no model number information on there website.
Does anyone from Roku ever help out on this forum.
 
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jeffrok
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Re: 3820X remote issues

Thu Nov 15, 2018 6:40 pm

This isn't a support forum.. more of a general community forum with a touch of official support.

But if you don't believe me, Google "Roku 3820" and no results will show up. If it's a Roku stick, I see no reason why a 3810 model remote won't work with yours.. I'm guessing they're almost identical.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
 
Digital
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Re: 3820X remote issues

Thu Nov 15, 2018 6:51 pm

I believe you.
I've been googling it for a week and have found nothing about 3820x.
They look identical.
I bought a 3810 remote and it doesn't work.
Could be the new remote's defective.
Could be Roku made a change between 3810 and 3820x.
 
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jeffrok
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Re: 3820X remote issues

Thu Nov 15, 2018 7:41 pm

Have you called support? The way Roku's been making Sticks lately, the remotes are usually interchangable.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
 
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RokuShawnS
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Re: 3820X remote issues

Thu Nov 15, 2018 8:03 pm

Go to Settings > System > About.  You should see both model number and the serial number there.  PM me both of them, and I can advise further.
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
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jeffrok
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Re: 3820X remote issues

Thu Nov 15, 2018 8:36 pm

RokuShawnS wrote:
Go to Settings > System > About.  You should see both model number and the serial number there.  PM me both of them, and I can advise further.


I don't think he can, since he did a factory reset and doesn't have a remote.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
 
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RokuShawnS
Roku Engineering
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Re: 3820X remote issues

Thu Nov 15, 2018 9:00 pm

jeffrok wrote:
RokuShawnS wrote:
Go to Settings > System > About.  You should see both model number and the serial number there.  PM me both of them, and I can advise further.


I don't think he can, since he did a factory reset and doesn't have a remote.

Didn't consider that.  Thanks for the reminder.

We do have a 3810EU model, but nothing I'm seeing says 3820X.

@OP: there should be a sticker somewhere on the unit that gives the serial number, and/or the box if you still have it.
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
 
Digital
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Re: 3820X remote issues

Fri Nov 16, 2018 5:08 am

Sorry, just rechecked everything after your advise.
It' is a 3810x.
No wonder I couldn't find anything.
Must be a defective replacement remote.
Sorry for the confusion, thanks for the help.
 
bozzy
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Re: 3820X remote issues

Fri Nov 16, 2018 8:17 am

Digital wrote:
Sorry, just rechecked everything after your advise.
It' is a 3810x.
No wonder I couldn't find anything.
Must be a defective replacement remote.
Sorry for the confusion, thanks for the help.

Does the pairing light not blink on the remote when you push the pairing button for 3 seconds?
 
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jeffrok
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Re: 3820X remote issues

Fri Nov 16, 2018 8:53 am

Also, what is the model # printed on the remote? If the company sent you an infrared remote mistakenly, it won't work.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10

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