I was using a Roku premier on a couple different TVs and had a positive experience. I got a roku ultra and have had nothing but issues. Multiple channels are encountering issues (see details below). The issues persist with wireless, and a direct wired connect. They persist on different HDMI ports on the TV and with different cables. Network tests from a laptop plugged into the same ethernet cable yield no issues with latency / packet loss.The issues persist after full cable router power off, roku unplug, tv power unplug, cable power on, tv power on, roku power on.
I plugged my Roku Premiere into the same TV (wireless only) and it seems to work fine (4620X 8.1.0 build 4159-29).
Should I seek a replacement for the ultra?
Thanks in advance.
PrimeVideo 10.4 2018101018: Crashes on load to roku home screen, Crashes going to next episode back to roku home screen, Reports Insufficient Bandwidth
SCIgo 1.13 build 3: Crashes on load to roku home screen, Very rarely can get channel to load. When select a show, crashes to home screen
NickJr 2.2 101818.0048: Crashes trying to select show back to roku home screen
Amazon Music 20 build39: Partial album cover downloads, Pauses in playback, Lyrics get behind, Channel crash to roku home screen
Is it reproducible (how many times out of 5 does this happen)?
19 out of 20 times
What is the serial number of the box? (Found on the bottom of the unit labeled ‘SERIAL NO’ and in Settings -> About, ‘Serial number’.)
What software version is the box running? Roku ultra 4660x 8.1.0 build 4145-46
Nice to have:
Is the box connected to the internet via wireless or a wired connection? (Wifi or Ethernet.)
Same issues with Wifi or direct wired connection
What type of internet service does the user have? (DSL, Cable, T1, Fiber, Satellite, etc
SourceForge Network test from laptop on same wired connection reports:
Ping Max 96ms, Ping min, 27ms, Jitter Max 67ms (200 packets)
Speed Max 83 Mbps, Min 61 Mbps, 93.9% consistency (220 samples)
Bufferbloat Max 172 ms, Bufferbloat min 46 ms (220 samples)
How is the box connected to the TV (HDMI, Composite, Component)?
HDMI, presents with different cables on different ports
What resolution is being used?
assume 1080p, not sure how to check this
Samsung UN60F800BF, occurs on HDMI Input3 & HDMI Input4 with different cables
Other components make/model that's in the mix:
ActionTEC MI424-WR (Frontier Router COAX to HON, Fiber out at HON demarcation)
Last edited by mdahm
on Thu Dec 13, 2018 10:40 pm, edited 1 time in total.