Hello fellow enthusiasts and revered Roku Illuminati! I have two HD2000's that have been playing .mpg files in exhibits here in a museum type environment for about 10 years now. After having playback issues with both units I upgraded the firmware in both units to 2.0.94. After some reading in the available docs, I figured out that I needed to update the autorun .bas files, and they are v2.0.0.43 now. The issue is that there is no longer any audio output from the HD2000's during video playback. Fortunately, this is the slow season for us, but I can not afford to have any exhibits down for long.

I could really use a bit of help

Thanks in advance,

Roger.

You might be in the wrong forum.. this is the Roku video streaming player forum. There might be another group here you would be better off posting in.

Thanks Jeff

I could not find an appropriate looking spot to start this thread. So if someone can point me in the right direction I'll head that way.

Roger

Is it a Soundbridge?

Here:
https://forums.roku.com/viewforum.php?f=37

My mistake, it's Brightsign..

It looks like they branched off from Roku, here is their web page:
https://www.brightsign.biz

Thanks for pointing me in the right direction Jeffrok!

Are we sure he's not talking about the Roku HD, model # 2000? Yeah, it's really ancient, but it is a Roku streaming player. But if that's the "latest" firmware, it sounds like Roku has completely discontinued support for it. 

atc

That's the very dinosaur that I'm doing battle with. And yes it's been given the legacy treatment. I am finding some good info at BrightSign, but the battle continues.

Roger

Still confused as to which product you own, but I'm pretty sure it's the Brightsign, and not the Roku HD media streamer..

Unless it's THIS model, it's Brightsign from what I can tell.  This model is about 10-years old too, so it would be in the right time-frame.

I can't remember what firmware version the Roku HD 2000c is supposed to be on, off-hand, but I can look it up if the OP confirms if the above Amazon link is what he has.

BigJo50 wrote:

HD2000's that have been playing .mpg files in exhibits here in a museum type environment for about 10 years now.

They are not pure Roku devices running for 10'ish years but...

I would still email Eric Savitz at esavitz@roku.com and explain your situation for a new product placement from Roku.

RokuShawnS wrote:

Unless it's THIS model, it's Brightsign from what I can tell.  This model is about 10-years old too, so it would be in the right time-frame.

Less then 8 years. Tell-tale is the purple tab.

Tajson wrote:

RokuShawnS wrote:

Unless it's THIS model, it's Brightsign from what I can tell.  This model is about 10-years old too, so it would be in the right time-frame.

Less then 8 years. Tell-tale is the purple tab.

Bad math on my part (it's been a long day ) but this would seal what his model is.  Thanks for the correction though.