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Greg_M
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Posts: 47
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Watch TCM ?

Sat Dec 15, 2018 5:59 pm

Tried to watch a movie on TCM with my Roku 3.
It got to where it said it was loading and then just hung there. I let it stay for probably 10 minutes and it never did load.
Is this typical of this TCM app?
Any fixes for this?
 
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DBDukes
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Re: Watch TCM ?

Sun Dec 16, 2018 8:46 pm

Greg_M wrote:
Tried to watch a movie on TCM with my Roku 3.
It got to where it said it was loading and then just hung there. I let it stay for probably 10 minutes and it never did load.
Is this typical of this TCM app?
Any fixes for this?

I've not used the app as my local content provider doesn't authorize for Roku. What is your content provider that you use to authenticate the WatchTCM app?
DBDukes
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Greg_M
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Re: Watch TCM ?

Sun Dec 16, 2018 9:07 pm

DirecTV
 
MWDXER
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Re: Watch TCM ?

Mon Dec 17, 2018 1:47 am

I have TCM on both my Fire Box and Roku + and it works fine on both. Try to remove the channel and add it back in. That works for me often if I get hang ups.
 
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DBDukes
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Re: Watch TCM ?

Mon Dec 17, 2018 4:42 am

MWDXER wrote:
I have TCM on both my Fire Box and Roku + and it works fine on both. Try to remove the channel and add it back in. That works for me often if I get hang ups.

Be sure to reboot the Roku after removing the app and before reinstalling it.
DBDukes
http://www.dbdukes.com
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Roku Ultra (4660)
Roku Premiere+ (3921)
Roku Stick (model 3600)
 
Greg_M
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Re: Watch TCM ?

Tue Dec 18, 2018 6:05 am

That worked!
Thank you!
 
Pompey
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Location: New York, NY

Re: Watch TCM ?

Sun Dec 23, 2018 8:38 pm

Trying to watch either of the two live streams tonight, and the channel keeps quitting to the Roku home screen. Any of the on-demand movies stream fine. Anyone else experiencing this?
BTW ..... the Android TCM app works without a hitch.
"One great use of words is to hide our thoughts." Voltaire
"We are masters of the unsaid words, but slaves of those we let slip out." Winston Churchill
 
Greg_M
Topic Author
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Joined: Tue Oct 04, 2016 6:10 pm

Re: Watch TCM ?

Tue Dec 25, 2018 8:45 pm

Pompey wrote:
Trying to watch either of the two live streams tonight, and the channel keeps quitting to the Roku home screen.  Any of the on-demand movies stream fine. Anyone else experiencing this?
BTW  ..... the Android TCM app works without a hitch.

Mines doing that now (channel keeps quitting to the Roku home screen)
 
Greg_M
Topic Author
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Re: Watch TCM ?

Tue Jan 15, 2019 6:02 am

I finally just gave up on this and deleted it. Guess TCM doesn't care about Roku.
I hear it does work on other streaming systems just not Roku.
 
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RokuTannerD
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Re: Watch TCM ?

Tue Jan 15, 2019 11:24 am

Thanks for noting the channel issue. We help work with our channel publishers to assist them with resolving issues our customers may run into from time to time. 

If removing the channel, restarting your device, then adding the channel back once more isn't resolving the issue, we'd recommend contacting TCM support to report the issue you're seeing and request additional assistance. You can reach their team here: https://tcmdigitalhelp.zendesk.com/hc/en-us/articles/360003778594-How-can-I-contact-TCM-

Feel free to PM me with more information about the issue you're seeing, including the content you were trying to watch, the time/date you observed the issue, your Roku account email address, and the serial number of your player from SettingsSystem>About. I'll help pass along feedback to the channel publisher to review. 

Thanks,
Tanner
Tanner D.
Roku Community Manager
 
merenkov
Posts: 7
Joined: Sun Feb 17, 2019 6:15 pm

Re: Watch TCM ?

Sun Feb 17, 2019 6:20 pm

When I try to use the 'Watch TCM' app on my Roku Streaming Stick, the app instantly crashes, kicking me back to the Roku home screen.  I don't even have the opportunity to authenticate.  My tv is provider is Google Fiber, by the way.  I've tried deleting the app, rebooting the system, and adding the app back.  Still no worky....
 
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RokuTannerD
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Re: Watch TCM ?

Tue Feb 19, 2019 12:45 pm

Thanks for the note. Which model of Roku device are you using? 

After you remove the channel from the Roku home screen, try disconnecting the power to the device for a moment to restart it, then once it loads up again, add the channel back and try streaming once more. 

If that isn't doing the trick, I'd recommend reaching out to TCM directly to report the issue and request additional support. You can reach them here:
https://tcmdigitalhelp.zendesk.com/hc/en-us/articles/360003778594-How-can-I-contact-TCM-

Feel free to PM me with your Roku account email address and the serial number of your device from Settings>System>About if you need any further help. I'll see what else we can do to assist you from there. 

Thanks,
Tanner
Tanner D.
Roku Community Manager
 
merenkov
Posts: 7
Joined: Sun Feb 17, 2019 6:15 pm

Re: Watch TCM ?

Wed Feb 20, 2019 10:18 am

Tanner, in answer to your question, I just have a couple of basic Roku Streaming Sticks (colored black), that I purchased back in November and December of last year.  I tried what you suggested, but the app still doesn't work.  Roku tech support has informed me that Roku is simply a platform, that the problem is likely with TCM's app.  That seems like a peculiar business model to me.  Why would Roku add an app to its device that doesn't work? The Apple iPhone is also simply a platform, but Apple at least tests and vets apps before adding to their store.  Apple has 2 million apps for the iPhone, and they all work.  Roku has a few hundred apps, and it's hit or miss...
 
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DBDukes
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Re: Watch TCM ?

Wed Feb 20, 2019 10:28 am

merenkov wrote:
Tanner, in answer to your question, I just have a couple of basic Roku Streaming Sticks (colored black), that I purchased back in November and December of last year.  I tried what you suggested, but the app still doesn't work.  Roku tech support has informed me that Roku is simply a platform, that the problem is likely with TCM's app.  That seems like a peculiar business model to me.  Why would Roku add an app to its device that doesn't work? The Apple iPhone is also simply a platform, but Apple at least tests and vets apps before adding to their store.  Apple has 2 million apps for the iPhone, and they all work.  Roku has a few hundred apps, and it's hit or miss...

TCM works for me. I wonder what I’m doing wrong.
DBDukes
http://www.dbdukes.com
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Roku Ultra (4660)
Roku Premiere+ (3921)
Roku Stick (model 3600)
 
merenkov
Posts: 7
Joined: Sun Feb 17, 2019 6:15 pm

Re: Watch TCM ?

Wed Feb 20, 2019 10:37 am

DBDukes wrote:
merenkov wrote:
Tanner, in answer to your question, I just have a couple of basic Roku Streaming Sticks (colored black), that I purchased back in November and December of last year.  I tried what you suggested, but the app still doesn't work.  Roku tech support has informed me that Roku is simply a platform, that the problem is likely with TCM's app.  That seems like a peculiar business model to me.  Why would Roku add an app to its device that doesn't work? The Apple iPhone is also simply a platform, but Apple at least tests and vets apps before adding to their store.  Apple has 2 million apps for the iPhone, and they all work.  Roku has a few hundred apps, and it's hit or miss...

TCM works for me. I wonder what I’m doing wrong.

Dukes, looks like you have multiple devices, does the TCM app work on all of them?  I had a similar problem with the CNBC app, and it finally started working once Roku updated my operating system.  But Roku users can't just update to new operating systems, you have to wait as these are rolled out in different parts of the country at different times.  Which is another peculiar thing about Roku's business model...

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