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kert490
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Posts: 1
Joined: Mon Jan 07, 2019 12:15 pm

Spectrum App Won't allow me to login

Mon Jan 07, 2019 1:38 pm

I am trying to use the Spectrum App on the Roku to login into my account.  I should be able to login with my cable account and watch certain offerings that are available online.  When I go into the Spectrum App I get a splash screen that wants me to sign up for an online service for $21.99.  When I try to go around this and login there is no option.  I have tried every key available and nothing gets me by this screen.  The only thing I can do is purchase the online Spectrum subscription.

I have contacted both Roku and Spectrum and neither thinks it is there fault and neither will look into the issue.  Any clue what I can do to get by this or get it fixed.
 
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DBDukes
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Re: Spectrum App Won't allow me to login

Mon Jan 07, 2019 1:49 pm

kert490 wrote:
I am trying to use the Spectrum App on the Roku to login into my account.  I should be able to login with my cable account and watch certain offerings that are available online.  When I go into the Spectrum App I get a splash screen that wants me to sign up for an online service for $21.99.  When I try to go around this and login there is no option.  I have tried every key available and nothing gets me by this screen.  The only thing I can do is purchase the online Spectrum subscription.

I have contacted both Roku and Spectrum and neither thinks it is there fault and neither will look into the issue.  Any clue what I can do to get by this or get it fixed.

A search of "Spectrum" on the forum will show that the app has many issues. Sometimes, with buggy apps, the data can be cleared and a reinstallation will work. Do do this:

  1. Remove the app
  2. Reboot the Roku
  3. Reinstall the app 

Don't skip any of those steps. And don't do them in a different order.

If that doesn't resolve it, you'll need to contact Spectrum.
DBDukes
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RokuTannerD
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Re: Spectrum App Won't allow me to login

Mon Jan 07, 2019 1:53 pm

Sorry to hear about the trouble getting logged in! Each channel on the Roku platform is developed and published by the channel service provider themselves, including the authentication/login process for users. They would be the experts in helping provide further assistance for their channel, including guiding you through logging in within the channel. In general, we'd recommend removing the channel from the Roku home screen, trying to restart your device, then adding the channel back once more and try to login again. 

If you still aren't able to get logged in, we'd recommend contacting their Customer Support team and requesting more help with the login process. The Spectrum channel does require the use of Spectrum provided internet service. If you aren't connected to a Spectrum provided network connection, that may be an issue when trying to use the channel. 
Tanner D.
Roku Community Manager
 
ghb51
Posts: 329
Joined: Thu Jul 14, 2016 9:07 am

Re: Spectrum App Won't allow me to login

Mon Jan 07, 2019 6:24 pm

When I go into the Spectrum App I get a splash screen that wants me to sign up for an online service for $21.99. 



It's been a while since i've had Spectrum, but this sounds like the same screen i encountered when i installed their app, there is a way but it's just not clearly visible, from what i remember you make sure you're not on anything that would take you to the streaming sign up , meaning the Continue or whatever it is ( edit - maybe a Back button? can't remember ) isn't lit, and just press the OK button on the Roku remote, meaning you're essentially just clicking on that splash screen and not on the Continue/Back or whatever it is, that should take you to the normal login. Whether or not Spectrum does this intentionally to fool people and get them to sign up for streaming, who knows, although my guess is yeah, probably.
 
badtrucks28
Posts: 3
Joined: Thu Jan 10, 2019 5:06 pm

Re: Spectrum App Won't allow me to login

Fri Jan 11, 2019 10:17 am

Have a similar situation, but I have no blue screen. It just request you to pay for the app . I have not used the spectrum app since I set up my TCL roku tv and now I am getting a message saying,;" it appears that your bright house networks video subscription does not currently include access to this content". I have Internet and phone service through Charter/Spectrum, so I should be able to get tv with roku.
 
ghb51
Posts: 329
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Re: Spectrum App Won't allow me to login

Fri Jan 11, 2019 10:24 am

I have Internet and phone service through Charter/Spectrum, so I should be able to get tv with roku.



You need to subscribe to a cable package or a streaming package to get tv.
 
badtrucks28
Posts: 3
Joined: Thu Jan 10, 2019 5:06 pm

Re: Spectrum App Won't allow me to login

Fri Jan 11, 2019 10:25 am

RokuTannerDB wrote:
Sorry to hear about the trouble getting logged in! Each channel on the Roku platform is developed and published by the channel service provider themselves, including the authentication/login process for users. They would be the experts in helping provide further assistance for their channel, including guiding you through logging in within the channel. In general, we'd recommend removing the channel from the Roku home screen, trying to restart your device, then adding the channel back once more and try to login again. 

If you still aren't able to get logged in, we'd recommend contacting their Customer Support team and requesting more help with the login process. The Spectrum channel does require the use of Spectrum provided internet service. If you aren't connected to a Spectrum provided network connection, that may be an issue when trying to use the channel. 

I have Internet and phone service through Charter and still have issues.
 
badtrucks28
Posts: 3
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Re: Spectrum App Won't allow me to login

Fri Jan 11, 2019 10:28 am

That is a package. I don't understand why I am blocked after almost a year with using roku.
 
ghb51
Posts: 329
Joined: Thu Jul 14, 2016 9:07 am

Re: Spectrum App Won't allow me to login

Fri Jan 11, 2019 10:35 am

You currently have an internet and phone package, you need to add cable to get tv, or you can see if they offer their streaming only subscription in your area, it's 10 channels of your choice plus local channels for $21 (at least that was the deal when i had it about 6 months ago).

edit - Or you can try a streaming service like Directv, Sling or Youtube TV.
 
bozzy
Posts: 183
Joined: Wed May 26, 2010 10:14 am

Re: Spectrum App Won't allow me to login

Fri Jan 11, 2019 1:43 pm

badtrucks28 wrote:
RokuTannerDB wrote:
Sorry to hear about the trouble getting logged in! Each channel on the Roku platform is developed and published by the channel service provider themselves, including the authentication/login process for users. They would be the experts in helping provide further assistance for their channel, including guiding you through logging in within the channel. In general, we'd recommend removing the channel from the Roku home screen, trying to restart your device, then adding the channel back once more and try to login again. 

If you still aren't able to get logged in, we'd recommend contacting their Customer Support team and requesting more help with the login process. The Spectrum channel does require the use of Spectrum provided internet service. If you aren't connected to a Spectrum provided network connection, that may be an issue when trying to use the channel. 

I have Internet and phone service through Charter and still have issues.

And why would the Spectrum app give you access to their cable tv channels if you don't subscribe to them? I'm very confused. The app is for Spectrum cable tv subscribers.
 
carriemiss
Posts: 1
Joined: Mon Jul 08, 2019 8:27 pm

Re: Spectrum App Won't allow me to login

Mon Jul 08, 2019 8:30 pm

I have the same problem, but I have a full subscription to Spectrum. Everything worked a couple months ago and then out of nowhere all my apps attached to my Spectrum account stopped working and I get an error message that I don't have a full subscription. I've tried deleting the apps, signing out, etc. and still the same issue. 
 
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RokuTannerD
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Re: Spectrum App Won't allow me to login

Tue Jul 09, 2019 9:27 am

@carriemiss 

You'll need to get in touch with Spectrum support and have them assist you with your account/service. They can help walk you through logging into their channel on the Roku platform. If you encounter any errors such as you described, they will need to investigate what may be causing them within your account. Roku doesn't have any control over authentication credentials for 3rd party channels—the channel provider will be the point of contact for resolving those types of issues. 

You can reach Spectrum support here:  https://www.spectrum.net/contact-us/

Thanks,
Tanner
Tanner D.
Roku Community Manager
 
J1039
Posts: 1
Joined: Mon Sep 16, 2019 5:46 pm

Re: Spectrum App Won't allow me to login

Mon Sep 16, 2019 6:27 pm

Finally other people are reporting this issue.

I called Roku, Spectrum and multiple networks such as ESPN/ABC about this issue and no one was helpful. Each company kept blaming the other.

After month’s of phone calls and tech support help with Spectrum, the issue was finally revealed by one of the Spectrum Tech Support managers.

The problem is only with Spectrum!

Spectrum now only allows access to network apps on devices such as Roku or firestick ONLY if you are on your home network and are using your home network login for the TV subscription.

If any device is connected to a Spectrum network that does not have a cable subscription, the network app (abc, fox, espn, etc...) will automatically sign the user in and they will NOT be able to access any content unless they sign up with some type of spectrum cable subscription.

Spectrum customers can no longer access content on network apps with devices such as Roku and firestick while using their spectrum tv login credentials while away from home. If away from home, the network apps along with the spectrum tv app can only be accessed on a phone, handle held device, desktop or laptop.

For example, I have Spectrum internet without a tv subscription at one house and a tv and internet subscription at the other. I can no longer use my cable login credentials at the location that only has Spectrum internet to access any network apps or the Spectrum tv app on my Roku or firestick. The apps now automatically log me in to the internet only Spectrum account, not allowing me access to any content. However, I am able to access the network apps with those credentials while using a laptop, desktop, or phone.

The good news is, although Spectrum does not allow this type of access anymore, other companies such as DishNetwork still do. I have access to a DishNetwork account and I’m able to use the credentials with this account to access network apps on any device no matter where I am.

Not sure why Spectrum got greedy and took away this access from its customers. One of the things I loved about them is that I used to be able to access any channel that was in my subscription no matter what device I was using or where I was located. Now that they have restricted this, I will no longer be using their cable services.

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